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Jotform

JotForm

Composite Score
8.6 /10
CX Score
8.7 /10
Category
JotForm
8.6 /10

What is JotForm?

Create online forms the easy way. Whether you’re looking to generate leads, collect order payments, conduct customer surveys, find applicants for a job, or register guests for an event, JotForm’s easy-to-use form builder lets you build a customized online form to fit your exact needs in minutes.

Company Details


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Awards & Recognition

JotForm won the following awards in the Online Forms category

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JotForm Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on JotForm.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

85 Likeliness to Recommend

88 Plan to Renew

2
Since last award

79 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love JotForm?

1% Negative
6% Neutral
93% Positive

Pros

  • Reliable
  • Performance Enhancing
  • Trustworthy
  • Inspires Innovation

Feature Ratings

Average 81

Mobility

84

Electronic Signatures

83

Security

83

Drag and Drop Design

80

Workflow Automation

80

Data Analysis and Survey Function

80

Field Configuration and Customization

78

APIs and Integration

78

State Transformation

75

Version Management

74

Vendor Capability Ratings

Average 80

Business Value Created

83

Ease of Data Integration

82

Breadth of Features

82

Usability and Intuitiveness

82

Ease of Customization

81

Product Strategy and Rate of Improvement

81

Ease of IT Administration

80

Quality of Features

80

Ease of Implementation

80

Availability and Quality of Training

79

Vendor Support

77

JotForm Reviews

Tony P.

  • Role: Information Technology
  • Industry: Not for Profit
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Dec 2020

Jotform makes it easy to create online forms!

Likeliness to Recommend

9 /10

What differentiates JotForm from other similar products?

Ease of use and tons of integrations

What is your favorite aspect of this product?

It's ability to integrate with Microsoft Flow

What do you dislike most about this product?

The workflow automation is lacking in the product

What recommendations would you give to someone considering this product?

Create a free account to decide if you like the product

Pros

  • Reliable
  • Saves Time
  • Security Protects
  • Helps Innovate

Bill B.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2020

Very versatile and very easy to use

Likeliness to Recommend

6 /10

What is your favorite aspect of this product?

The versatility and ease of use

What do you dislike most about this product?

Could be a little less expensove

What recommendations would you give to someone considering this product?

Give it a shot

Pros

  • Enables Productivity
  • Inspires Innovation
  • Caring
  • Fair

Christina T.

  • Role: Operations
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2020

Great for small businesses

Likeliness to Recommend

5 /10

What differentiates JotForm from other similar products?

Mainly that they offer a free platform. At least you can test a few products out and get a feel for it

What is your favorite aspect of this product?

The ability to have unlimited reports and fields on all my forms. Its a great feature

What do you dislike most about this product?

The wasnt enough versatility in the areas that i needed most

What recommendations would you give to someone considering this product?

Make sure you know everything that you expect from this product and spend time working with the sales team to make sure those goals are achieved

Pros

  • Continually Improving Product
  • Enables Productivity
  • Trustworthy
  • Fair

Cons

  • Less Efficient Service
  • Less Generous
  • Less Effective Service

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