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Atlassian

Jira

Composite Score

8.9 /10

CX Score

9.2 /10

1104 Reviews Write a Review

What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

Company Details

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Awards & Recognition

Jira won the following awards in the Project Management - Enterprise category

Filter By

0 Top Rated Capabilities

6 Top Rated Features

Latest Award, 2025

Product Impact

2025

1 Top Rated Capabilities

2 Top Rated Features

2024

1 Top Rated Capabilities

4 Top Rated Features

2023

1 Top Rated Capabilities

6 Top Rated Features

2022

Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

97 Plan to Renew

85 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

1% Negative

4% Neutral

95% Positive

Pros

Reliable
Respectful
Performance Enhancing
Enables Productivity

Feature Ratings

Average 84

Collaboration

Workflow Management

Planning and Scheduling

Dependency and Milestone Tracking

Hierarchical Task Management

Document Management

Reporting

Resource Management

Retainer Management

Time & Expense Tracking

Calendar Integration

Vendor Capability Ratings

Average 82

Business Value Created

Breadth of Features

Quality of Features

Ease of Implementation

Ease of Data Integration

Product Strategy and Rate of Improvement

Ease of IT Administration

Ease of Customization

Availability and Quality of Training

Usability and Intuitiveness

Vendor Support

Also Featured in...

Task Management

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Product Management

Translation missing: en.product_page.ratings.score 8.9

View Jira in this category (opens in a new tab)

Application Lifecycle Management

Translation missing: en.product_page.ratings.score 8.9

View Jira in this category (opens in a new tab)

Jira Reviews

Ankita D.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Mar 2025

Powerful & Great for Agile Teams with Proper Setup

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

Jira stands out from other project management tools due to its highly customizable workflows and strong Agile support, making it ideal for Scrum and Kanban teams. Its integration ecosystem allows seamless connections with CI/CD pipelines, DevOps tools, and thousands of third-party apps. Unlike many competitors, Jira offers granular permission controls and advanced automation, enabling teams to tailor processes to their needs. Additionally, Atlassian’s ecosystem, including Confluence and Bitbucket, enhances collaboration and development efficiency.

What is your favorite aspect of this product?

My favorite aspect of Jira is its highly customizable workflows, allowing teams to tailor processes to fit their exact needs. The automation rules streamline repetitive tasks, improving efficiency without requiring coding skills. Its integration capabilities with DevOps tools, CI/CD pipelines, and third-party apps make it a versatile platform. Additionally, the Agile-friendly features, such as Scrum and Kanban boards, provide excellent visibility and collaboration for teams.

What do you dislike most about this product?

The biggest drawback of Jira is its complexity and steep learning curve, which can make onboarding difficult for new users. Its UI can feel cluttered, especially for teams managing large projects with many custom fields and workflows. Performance issues sometimes arise in large-scale implementations, causing slow load times and inefficiencies. Additionally, some essential features require costly add-ons, increasing the overall expense for organizations.

What recommendations would you give to someone considering this product?

For those considering Jira, I recommend starting with a clear project structure to avoid unnecessary complexity. Take advantage of automation rules to streamline workflows and reduce manual effort. Invest time in training for your team to ensure they understand Jira’s features and best practices. Finally, consider integration needs and potential add-on costs to optimize functionality without overspending.

Pros

Helps Innovate
Continually Improving Product
Trustworthy
Unique Features

OMUADA D.

Role: Sales Marketing
Industry: Banking
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2025

Powerful Customizable Tool for Project Management

Likeliness to Recommend

7 /10

What differentiates Jira from other similar products?

Jira offers highly customizable workflows, issue types, and project structures, allowing teams to tailor the platform to their specific needs

What is your favorite aspect of this product?

My favorite aspect of Jira is its customizability

What do you dislike most about this product?

it feel a bit complex and cluttered when compared to simpler project management tools, which could be a downside for smaller teams or those just looking for an easy-to-use solution.

What recommendations would you give to someone considering this product?

Jira is highly customizable, so it’s great for teams with specific requirements

Pros

Helps Innovate
Reliable
Performance Enhancing
Trustworthy

R PREM K.

Role: Information Technology
Industry: Engineering
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2025

One of the best project management software

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

Easy integration with many other software products

What is your favorite aspect of this product?

It always notifies the people whenever there is a change in the task.

What do you dislike most about this product?

Laggy loading of tasks sometimes

What recommendations would you give to someone considering this product?

One of the best software for project management.

Pros

Reliable
Performance Enhancing
Trustworthy
Efficient Service

Latest Research

Jira

What is Jira?

Company Details

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Awards & Recognition

Jira Ratings

89 Likeliness to Recommend

97 Plan to Renew

85 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love Jira?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Workflow Management Includes ability to support flexible and comprehensive workflow-based capabilities.

Planning and Scheduling Includes milestones, tasks and resource assignments (can also include WBS and CPM).

Dependency and Milestone Tracking Ability to define project development stages and task dependencies while setting milestones to mark specific points in a project

Hierarchical Task Management Ability to create both templates and unique projects and support tasks that can be divided into sub-tasks and delegated

Document Management Includes features such as check-in/check-out and versioning controls on documents and artifacts.

Reporting Straightforward data storage with ability to create reports easily. Able to easily modify and build dashboards for real-time updates on KPI's and timelines.

Resource Management Includes resource allocation, expense tracking, and resource planning.

Retainer Management Manage the ongoing and recurring work you do for clients, including tasks and billing.

Time & Expense Tracking Ability to track time for planning and estimating

Calendar Integration Syncs calendar objects within the integrated email service, which captures the time within the work object.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Task Management

Product Management

Application Lifecycle Management

Jira Reviews

Ankita D.

Powerful & Great for Agile Teams with Proper Setup

Likeliness to Recommend

Pros

OMUADA D.

Powerful Customizable Tool for Project Management

Likeliness to Recommend

Pros

R PREM K.

One of the best project management software

Likeliness to Recommend

Pros

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Title

Feature Ratings

Collaboration

Workflow Management

Planning and Scheduling

Dependency and Milestone Tracking

Hierarchical Task Management

Document Management

Reporting

Resource Management

Retainer Management

Time & Expense Tracking

Calendar Integration

Vendor Capability Ratings

Business Value Created

Breadth of Features

Quality of Features

Ease of Implementation

Ease of Data Integration

Product Strategy and Rate of Improvement

Ease of IT Administration

Ease of Customization

Availability and Quality of Training

Usability and Intuitiveness

Vendor Support