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Atlassian

Jira

Composite Score
8.9 /10
CX Score
9.2 /10
Category
Jira
8.9 /10

What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

Company Details


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Awards & Recognition

Jira won the following awards in the Project Management - Enterprise category

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Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

97 Plan to Renew

85 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

1% Negative
4% Neutral
95% Positive

Pros

  • Reliable
  • Respectful
  • Performance Enhancing
  • Enables Productivity

Feature Ratings

Average 84

Collaboration

88

Workflow Management

86

Planning and Scheduling

85

Dependency and Milestone Tracking

84

Hierarchical Task Management

84

Document Management

83

Reporting

83

Resource Management

83

Retainer Management

82

Time & Expense Tracking

82

Calendar Integration

80

Vendor Capability Ratings

Average 82

Business Value Created

85

Breadth of Features

84

Quality of Features

84

Ease of Implementation

83

Ease of Data Integration

82

Product Strategy and Rate of Improvement

82

Ease of IT Administration

82

Ease of Customization

81

Availability and Quality of Training

81

Usability and Intuitiveness

80

Vendor Support

79

Jira Reviews

Sourish D.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jul 2025

Powerful but Complex: JIRA Excels at Project Track

Likeliness to Recommend

7 /10

What differentiates Jira from other similar products?

What really sets Jira apart for me is how customizable it is. You can pretty much tailor it to match your team’s exact workflow, which is great if you’re working on complex projects or in an agile environment. It supports Scrum and Kanban really well, and the reporting tools help track progress and identify blockers easily. Another thing I like is how well it integrates with other tools—especially if you're already using things like Confluence, Bitbucket, or Slack. There's also a huge marketplace for plugins if you need something extra.

What is your favorite aspect of this product?

My favorite thing about Jira is how flexible and customizable it is. I really like that I can set up workflows, boards, and fields exactly the way my team works, instead of trying to fit into a one-size-fits-all process. It gives us a lot of control and makes tracking work feel much more organized and tailored to our needs.

What do you dislike most about this product?

What I dislike most about Jira is that it can be pretty overwhelming, especially for new users. The interface isn’t always intuitive, and there are so many features and settings that it’s easy to get lost if you’re not familiar with it. Setting things up the way you want can also take time and effort. Once it’s all configured, it works great—but getting there can be frustrating.

What recommendations would you give to someone considering this product?

I’d recommend taking the time to really understand how your team works first—then set up your workflows and boards to match that. Don’t try to use everything at once; start simple and build up as you go. Also, be prepared for a bit of a learning curve, especially for new users. But if you’re managing complex projects or working in an agile environment, it’s definitely worth the investment. The flexibility and visibility it gives your team can make a big difference once it's properly set up.

Pros

  • Trustworthy
  • Effective Service
  • Caring
  • Saves Time

Cons

  • Inhibits Innovation
  • Slower Product Innovation
  • Less Reliable

Joseph I.

  • Role: Sales Marketing
  • Industry: Healthcare
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2025

Scalable Project Management tool

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

Powerful for Agile project management

What is your favorite aspect of this product?

You can easily customize your workflows

What do you dislike most about this product?

Can be overwhelming for new user

What recommendations would you give to someone considering this product?

Great for task/project management, it might look weird at the beginning but it will become easy on the long run

Pros

  • Reliable
  • Performance Enhancing
  • Trustworthy
  • Unique Features

Olamiji B.

  • Role: Industry Specific Role
  • Industry: Media
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2025

Best management tools for team effectiveness

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

Team Collaboration

What is your favorite aspect of this product?

Project & task tracking which makes it easy to visibility of what the team is working on per time

What do you dislike most about this product?

Not easy to navigate for a first timer

What recommendations would you give to someone considering this product?

It's a great tool for task management though it might look confusing at the start but you'll get a hang of it overtime

Pros

  • Helps Innovate
  • Trustworthy
  • Effective Service
  • Inspires Innovation

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