What is Jira?
JIRA Software is built for every member of your software team to plan, track, and release great software.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
97 Plan to Renew
85 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+93 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Jira?
Pros
- Reliable
- Respectful
- Performance Enhancing
- Enables Productivity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Collaboration
Workflow Management
Planning and Scheduling
Dependency and Milestone Tracking
Hierarchical Task Management
Document Management
Reporting
Resource Management
Retainer Management
Time & Expense Tracking
Calendar Integration
Vendor Capability Ratings
Business Value Created
Breadth of Features
Quality of Features
Ease of Implementation
Ease of Data Integration
Product Strategy and Rate of Improvement
Ease of IT Administration
Ease of Customization
Availability and Quality of Training
Usability and Intuitiveness
Vendor Support
Also Featured in...
Task Management
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Product Management
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Application Lifecycle Management
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Jira Reviews
Wisdom O.
- Role: Information Technology
- Industry: Transportation
- Involvement: End User of Application
Submitted Oct 2025
Robust, Detailed, & Built for Complex Coordination
Likeliness to Recommend
What differentiates Jira from other similar products?
What makes Jira different is its depth and precision. It’s built for structured project tracking, not just casual task lists. As an Executive Assistant, I’ve used it to coordinate cross-departmental requests and follow-ups where multiple stakeholders are involved. The issue tracking and workflow automation give a clear picture of what’s pending, who’s responsible, and what’s blocking progress; something simpler tools can’t match.
What is your favorite aspect of this product?
My favorite feature is the custom workflows and dashboards. I can create tailored boards that track approvals, meeting deliverables, or document reviews for each executive. It’s incredibly satisfying to see everything flow through stages automatically, and the visibility it provides makes reporting back to leadership much easier.
What do you dislike most about this product?
What I dislike is the steep learning curve. Jira isn’t as straightforward as tools like Trello or Asana; you have to understand projects, issues, and sprints before it really clicks. The interface can also feel busy until you customize it. Once you do, though, it becomes a powerhouse.
What recommendations would you give to someone considering this product?
I’d recommend Jira if you support executives in technical or project-heavy environments. It’s perfect for structured tracking and cross-team coordination, but you’ll need to invest some time upfront to learn its setup. Pairing it with Confluence makes it even more effective for managing documentation alongside tasks.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
smithi k.
- Role: Information Technology
- Industry: Consulting
- Involvement: End User of Application
Submitted Sep 2025
Flexible and Scalable for Cloud Teams.
Likeliness to Recommend
What differentiates Jira from other similar products?
I’ve worked with Jira in different environments, from small agile teams to large-scale enterprise projects. What I like most is how flexible it is you can run it on Atlassian Cloud or self-host it on AWS/Azure with the Data Center edition, which gives high availability and scalability for critical workloads.
What is your favorite aspect of this product?
Strong support for agile practices with Scrum and Kanban boards. Dashboards and reports that give real-time visibility into sprints and bottlenecks. Deep integrations with tools like Confluence, Bitbucket, and GitHub. REST APIs and plugins that make it highly extensible in cloud setups.
What do you dislike most about this product?
The learning curve can be steep for new or non-technical users. Customization sometimes feels like too much overhead. Costs increase as teams and features scale up.
What recommendations would you give to someone considering this product?
From a cloud perspective, Jira really stands out because it scales smoothly with infrastructure and integrates well into DevOps workflows. It’s not the simplest project management tool out there, but for complex, fast-moving teams, the flexibility and visibility it provides are worth the effort.
Pros
- Trustworthy
- Efficient Service
- Saves Time
- Respectful
Vishvjit S.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Sep 2025
Best tool for task management.
Likeliness to Recommend
What differentiates Jira from other similar products?
Jira stands out from other project management tools because of its powerful, flexible, and easy-to-use dashboard. It allows users to customize views, track progress, and monitor tasks in real time, helping teams stay organized, improve communication, and work more efficiently with clear, up-to-date project information all in one place.
What is your favorite aspect of this product?
My favorite aspect of Jira is its reporting and task management features. The reports are easy to understand and help track progress clearly. Task management is simple, with options to assign, update, and organize work. These features help my team stay on track and work better together every day.
What do you dislike most about this product?
I do not dislike anything about Jira.
What recommendations would you give to someone considering this product?
You should definitely try using Jira because it’s one of the most reliable and easy-to-use task management tools out there. It has a lot of helpful features that make managing work simple and clear. I think it’s hard to find another tool that offers so much in one place.
Pros
- Reliable
- Enables Productivity
- Respectful
- Client Friendly Policies