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Jira Logo
Jira Logo
Atlassian

Jira

Composite Score
8.9 /10
CX Score
9.2 /10
Category
Jira
8.9 /10

What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

Company Details


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Awards & Recognition

Jira won the following awards in the Project Management - Enterprise category

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Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

97 Plan to Renew

85 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

1% Negative
4% Neutral
95% Positive

Pros

  • Reliable
  • Respectful
  • Performance Enhancing
  • Enables Productivity

Feature Ratings

Average 84

Collaboration

88

Workflow Management

86

Planning and Scheduling

85

Dependency and Milestone Tracking

84

Hierarchical Task Management

84

Document Management

83

Reporting

83

Resource Management

83

Retainer Management

82

Time & Expense Tracking

82

Calendar Integration

80

Vendor Capability Ratings

Average 82

Business Value Created

85

Breadth of Features

84

Quality of Features

84

Ease of Implementation

83

Ease of Data Integration

82

Product Strategy and Rate of Improvement

82

Ease of IT Administration

82

Ease of Customization

81

Availability and Quality of Training

81

Usability and Intuitiveness

80

Vendor Support

79

Jira Reviews

Wisdom O.

  • Role: Information Technology
  • Industry: Transportation
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2025

Robust, Detailed, & Built for Complex Coordination

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

What makes Jira different is its depth and precision. It’s built for structured project tracking, not just casual task lists. As an Executive Assistant, I’ve used it to coordinate cross-departmental requests and follow-ups where multiple stakeholders are involved. The issue tracking and workflow automation give a clear picture of what’s pending, who’s responsible, and what’s blocking progress; something simpler tools can’t match.

What is your favorite aspect of this product?

My favorite feature is the custom workflows and dashboards. I can create tailored boards that track approvals, meeting deliverables, or document reviews for each executive. It’s incredibly satisfying to see everything flow through stages automatically, and the visibility it provides makes reporting back to leadership much easier.

What do you dislike most about this product?

What I dislike is the steep learning curve. Jira isn’t as straightforward as tools like Trello or Asana; you have to understand projects, issues, and sprints before it really clicks. The interface can also feel busy until you customize it. Once you do, though, it becomes a powerhouse.

What recommendations would you give to someone considering this product?

I’d recommend Jira if you support executives in technical or project-heavy environments. It’s perfect for structured tracking and cross-team coordination, but you’ll need to invest some time upfront to learn its setup. Pairing it with Confluence makes it even more effective for managing documentation alongside tasks.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

smithi k.

  • Role: Information Technology
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2025

Flexible and Scalable for Cloud Teams.

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

I’ve worked with Jira in different environments, from small agile teams to large-scale enterprise projects. What I like most is how flexible it is you can run it on Atlassian Cloud or self-host it on AWS/Azure with the Data Center edition, which gives high availability and scalability for critical workloads.

What is your favorite aspect of this product?

Strong support for agile practices with Scrum and Kanban boards. Dashboards and reports that give real-time visibility into sprints and bottlenecks. Deep integrations with tools like Confluence, Bitbucket, and GitHub. REST APIs and plugins that make it highly extensible in cloud setups.

What do you dislike most about this product?

The learning curve can be steep for new or non-technical users. Customization sometimes feels like too much overhead. Costs increase as teams and features scale up.

What recommendations would you give to someone considering this product?

From a cloud perspective, Jira really stands out because it scales smoothly with infrastructure and integrates well into DevOps workflows. It’s not the simplest project management tool out there, but for complex, fast-moving teams, the flexibility and visibility it provides are worth the effort.

Pros

  • Trustworthy
  • Efficient Service
  • Saves Time
  • Respectful

Vishvjit S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Sep 2025

Best tool for task management.

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

Jira stands out from other project management tools because of its powerful, flexible, and easy-to-use dashboard. It allows users to customize views, track progress, and monitor tasks in real time, helping teams stay organized, improve communication, and work more efficiently with clear, up-to-date project information all in one place.

What is your favorite aspect of this product?

My favorite aspect of Jira is its reporting and task management features. The reports are easy to understand and help track progress clearly. Task management is simple, with options to assign, update, and organize work. These features help my team stay on track and work better together every day.

What do you dislike most about this product?

I do not dislike anything about Jira.

What recommendations would you give to someone considering this product?

You should definitely try using Jira because it’s one of the most reliable and easy-to-use task management tools out there. It has a lot of helpful features that make managing work simple and clear. I think it’s hard to find another tool that offers so much in one place.

Pros

  • Reliable
  • Enables Productivity
  • Respectful
  • Client Friendly Policies

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