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Jira Logo
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Atlassian

Jira

Composite Score
8.9 /10
CX Score
9.2 /10
Category
Jira
8.9 /10

What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

Company Details


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Awards & Recognition

Jira won the following awards in the Project Management - Enterprise category

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Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

97 Plan to Renew

85 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

1% Negative
4% Neutral
95% Positive

Pros

  • Reliable
  • Respectful
  • Performance Enhancing
  • Enables Productivity

Feature Ratings

Average 84

Collaboration

88

Workflow Management

86

Planning and Scheduling

85

Dependency and Milestone Tracking

84

Hierarchical Task Management

84

Document Management

83

Reporting

83

Resource Management

83

Retainer Management

82

Time & Expense Tracking

82

Calendar Integration

80

Vendor Capability Ratings

Average 82

Business Value Created

85

Breadth of Features

84

Quality of Features

84

Ease of Implementation

83

Ease of Data Integration

82

Product Strategy and Rate of Improvement

82

Ease of IT Administration

82

Ease of Customization

81

Availability and Quality of Training

81

Usability and Intuitiveness

80

Vendor Support

79

Jira Reviews

Gregory B.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2021

Excellent tool for project Management

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

This is a great tool with robust features to its users it is essential or rather contributes much in the project management varying from the initials to the end-users, for software development it happens to be a very useful and productive tool from development yo their release, it is possible to carry out test and track over the whole process that enables the developer to have the bold release of the product to their customers. With the boards, it is easy to do task management with high visibility upon every workpiece and time tracking and report obtaining help in have close monitoring over the production.

What is your favorite aspect of this product?

It increases the production rate. It is intuitive and user friendly, It has the best functionality. It allows collaboration. It is customizable. It is easy to use.

What do you dislike most about this product?

Nothing to dislike about it.

What recommendations would you give to someone considering this product?

This tool has met our requirements and gone an extra mile than we thought hence I recommend to everyone to give a try to this Software and it will not disappoint you ideas you will find it by yourself that it is a must-use the software.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Paul W.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2021

Integrates with Trello perfectly

Likeliness to Recommend

8 /10

What differentiates Jira from other similar products?

It doesn't seem to always request password resets every 90 days unlike most IT platforms

What is your favorite aspect of this product?

The seamless account integration with our trello workflow management system

What do you dislike most about this product?

Nothing from the end-user trello side

What recommendations would you give to someone considering this product?

As part of the trello account security features, if you're looking for a seamless integration that doesn't effect login or account flow - this is perfect

Pros

  • Performance Enhancing
  • Enables Productivity
  • Efficient Service
  • Effective Service

Albert F.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2021

Jira enables teams to move work from anywhere.

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

We consider Jira being the best project manager because it can be integrated with our existing tools, customize workflows to suit our teams, its functionality can be improved with add-ons and plugins, robust reporting system, and has a reliable bug tracking system. Also, it has great support and maintain system on behalf of users.

What is your favorite aspect of this product?

With a single view of dashboard that offers our teams one place for collaborating effectively and streamline our project workflow process without having to switch between applications. Also, the hierachal approach of organizing projects is the best feature so far. It has helped our project managers to assign tasks to teams and take the confusion out. They are able to set up strategies of achieving their goals, keeping teams on track and on top of their projects. It has eliminated our traditional way of handling projects and shifted to a more agile flow of managing projects, which has increased the flow of communication too.

What do you dislike most about this product?

With so many options of workflows systems to customize, new users have found the system complicated.

What recommendations would you give to someone considering this product?

I recommend Jira because with the tool you can work from anywhere, anytime from my device of my choice. I can track and manage projects even on the move. Jira gives full visibility of project status and gives Project Manager a chance to understand how projects are ongoing, which helps to bring all teams on the same page.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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