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Jira Logo
Jira Logo
Atlassian

Jira

Composite Score
8.9 /10
CX Score
9.2 /10
Category
Jira
8.9 /10

What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

Company Details


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Awards & Recognition

Jira won the following awards in the Project Management - Enterprise category

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Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

97 Plan to Renew

85 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

1% Negative
4% Neutral
95% Positive

Pros

  • Reliable
  • Respectful
  • Performance Enhancing
  • Enables Productivity

Feature Ratings

Average 84

Collaboration

88

Workflow Management

86

Planning and Scheduling

85

Dependency and Milestone Tracking

85

Hierarchical Task Management

84

Document Management

84

Reporting

83

Resource Management

83

Time & Expense Tracking

82

Quote to Project Conversion

82

Email Synchronization & Tracking

82

Vendor Capability Ratings

Average 82

Business Value Created

85

Breadth of Features

84

Quality of Features

84

Ease of Implementation

83

Ease of Data Integration

82

Product Strategy and Rate of Improvement

82

Ease of IT Administration

82

Ease of Customization

81

Availability and Quality of Training

81

Usability and Intuitiveness

80

Vendor Support

79

Jira Reviews

Sam G.

  • Role: Information Technology
  • Industry: Not for Profit
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted May 2022

Great reliable product, integrates well

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

Integration options and additional modules create a flexible product.

What is your favorite aspect of this product?

The flexible API's and automation options

What do you dislike most about this product?

There is nothing I dislike about this product.

What recommendations would you give to someone considering this product?

Take a look at the other modules, they may be extremely useful to your business.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Silvia A.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2022

Wonderful and central project management helper

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

Jira is one of the best, agile, and most feature-rich project management applications available, with built-in features that can be expanded with a range of extensions easily. I've never seen this kind of freedom and flexibility in any other PM system, so I believe it sets it apart from others.

What is your favorite aspect of this product?

Jira is user-friendly, simple to line up with the current business model, and completely assists us in planning, tracking, and releasing software with a variety of scalable and adjustable features. We utilize Jira to track and manage projects so that tasks are performed on time and as efficiently as possible. There are plenty of reporting tools, as well as innovative features that help us in planning and delivering work more effectively.

What do you dislike most about this product?

Because Jira is such a vast product, there are some discrepancies, and doing the same activity in two separate portions of the system can feel extremely different. The system has been slowed by a massive amount of automation and if multiple connectors are applied for a single task. Some configurations aren't friendly.

What recommendations would you give to someone considering this product?

If you want to keep track of and comprehend your team's progress, as well as work with a prioritized backlog that is always updated, Jira software is yours. Jira is ideal to keep your team organized to accomplish goals while adhering to particular restrictions such as scope, time, and budget.

Pros

  • Continually Improving Product
  • Reliable
  • Unique Features
  • Effective Service

Ramaseshan N.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted May 2022

Best End to End Project Management Tool in market

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

Issue tracking and product development progress tracking are simple using Jira. The capability to integrate with other tools makes it extremely scalable. Being supremely agile helps in planning, development, monitoring, and delivery very efficient. Jira offers great UI and easy navigation tools, making it most widespread across all IT companies. Task allocation, bug tracking, event monitoring, stories, and epics progress are all laid out under simple projects in Jira. The kanban integration makes progress tracking extremely visual and effective. The super admin has full control over the entire workflow, fields, design, and task automation.

What is your favorite aspect of this product?

Jira helps me keep track of all the issue tickets that have been assigned to me. The purpose of the dashboard is self-evident. All of your projects, allocated tickets, issues in progress, and favorite filters are kept in a separate section. You may check the status of your tickets right from the dashboard or the ticket details page. On the ticket details page, you can add a comment, tag someone, start/stop progress, change the ticket status using numerous methods, and much more. When you make a change to a Jira ticket, an automated email is sent to the appropriate person to let them know. They have appealing icons.

What do you dislike most about this product?

Initial configurations are extremely detailed and might take a lot of effort. Plug-ins are expensive, and Jira mobile app doesn't work as efficiently as the browser app. Sometimes popups behave unresponsive causing delays in sprints. It might take a while to learn Jira for first-time users. Jira sends too many email notifications thus spamming the inbox. At times the system feels too customizable and the flows can be very complex to set up. It is also not the prettiest system I've used but they are improving the UI all the time so I expect this to be less of an issue in the future.There is no direct way of defining a team's available capacity

What recommendations would you give to someone considering this product?

We rely on Jira to manage the entire software product development process in my organization, from a project management view. A pivotal benefit of Jira to me has been the ability to customize the Jira software to align with our own unique software development and management process. This has really been helpful. Easy to attach video/pictures -which is very convenient for ticket description. Jira also helps in tracking issues which helps everyone involved be updated with the status of the bug/improvement. The greatest benefit that this software gave me was to noticeably improve teamwork and greater collaboration between teams.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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