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Jira Logo
Jira Logo
Atlassian

Jira

Composite Score
8.9 /10
CX Score
9.2 /10
Category
Jira
8.9 /10

What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

Company Details


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Awards & Recognition

Jira won the following awards in the Project Management - Enterprise category

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Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

97 Plan to Renew

85 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

1% Negative
4% Neutral
95% Positive

Pros

  • Reliable
  • Respectful
  • Performance Enhancing
  • Enables Productivity

Feature Ratings

Average 84

Collaboration

88

Workflow Management

86

Planning and Scheduling

85

Dependency and Milestone Tracking

85

Hierarchical Task Management

84

Document Management

84

Reporting

83

Resource Management

83

Time & Expense Tracking

82

Quote to Project Conversion

82

Email Synchronization & Tracking

82

Vendor Capability Ratings

Average 82

Business Value Created

85

Breadth of Features

84

Quality of Features

84

Ease of Implementation

83

Ease of Data Integration

82

Product Strategy and Rate of Improvement

82

Ease of IT Administration

82

Ease of Customization

81

Availability and Quality of Training

81

Usability and Intuitiveness

80

Vendor Support

79

Jira Reviews

Bryn R.

  • Role: Sales Marketing
  • Industry: Entertainment
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2022

Decent software, but not the most user friendly

Likeliness to Recommend

5 /10

What differentiates Jira from other similar products?

We used Jira as a way to oversee projects between two separate companies and the freelance designers we worked with. While it got the job done, it was far from the most user-friendly software I've used in this area, and its interface felt dated compared to comparable products on the market.

What is your favorite aspect of this product?

It made collaboration with external partners easier, but I don't know that it was a distinguishing feature.

What do you dislike most about this product?

Compared to similar products, the interface wasn't especially user friendly. Viewing multiple edits or versions of an asset could take too long, and similar services prove this can be done more efficiently.

What recommendations would you give to someone considering this product?

The product may have evolved since I used it, but I would recommend exploring other options before committing to Jira. While it isn't a BAD product by any means, there is definitely room for improvement.

Pros

  • Reliable
  • Trustworthy
  • Caring
  • Client Friendly Policies

Sandra H.

  • Role: Sales Marketing
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2022

Great tool for product management.

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

Tracking issues with various products in tickets allocated to various consultants, as well as tracking the state of product development and information on new releases. Jira is fantastic for consulting with colleagues before posting a query since you'll need to notify clients and college students about it. It has really aided my clients in overcoming all of their challenges, freeing up a significant amount of time for me to work on my problem with this business. You must complete the entry from start to finish for all roles concerned.

What is your favorite aspect of this product?

Jira includes capabilities that allow it to be utilized for a variety of reasons, and it also allows its users to accomplish these goals by executing complicated activities, making it a very strong solution. For the previous three firms I've worked for, Jira has been the go-to platform for collaborating and tracking bugs, problems, and technical advancements. I enjoy how simple it is to understand and apply to others. I'm also astounded at the sheer amount of plugins for all of these software, as well as the various latch and google apps designed to interact with other tools.

What do you dislike most about this product?

The sheer amount of tools is a wonderful feature, but it also has the disadvantage of steepening the software's learning curve and making it difficult to use unless the user is well familiar with its tools. We currently utilize narrative point evaluations, but more charts demonstrating our collaboration difficulties and weekly work hour differentials would be quite beneficial. It's fantastic to see that it interacts effortlessly with the Bitbucket service, but it'd be much better to have more feature-rich code incorporated into JIRA, which we can't see right now but require from Bitbucket.

What recommendations would you give to someone considering this product?

Jira is a really strong tool that might be an excellent addition to your organization, but you need first determine whether it is truly what you require. If you're searching for a sophisticated project management online tool with potential expansions, I recommend Jira.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Maria E.

  • Role: Sales Marketing
  • Industry: Food and Beverage
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2022

Tracking projects has never been easier.

Likeliness to Recommend

8 /10

What differentiates Jira from other similar products?

the program is much easier to learn than other programs.

What is your favorite aspect of this product?

Most projects may benefit from Jira's user-friendly design and large variety of capabilities. Additionally, Jira provides a single repository for all current projects and their respective statuses. I've never had any issues with downtime or technical issues while using Jira. I like it because it does what it's intended to.

What do you dislike most about this product?

There is a learning curve to configuring Jira to match your unique needs. Other software programs are more complicated to set up than Jira. Like any other piece of technology, social media is only useful if other people are using it as well. All parties benefit from any feature that promotes and rewards the use of the tool.

What recommendations would you give to someone considering this product?

I definitely suggest checking out Jira if you're searching for a project management and communication tool for your organization. There are a large variety of setup choices available in Jira, making it easy to get up and running.

Pros

  • Unique Features
  • Efficient Service
  • Effective Service
  • Saves Time

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