
What is Jira?
JIRA Software is built for every member of your software team to plan, track, and release great software.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceJira Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Jira.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
97 Plan to Renew
85 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+93 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Jira?
Pros
- Reliable
- Respectful
- Performance Enhancing
- Enables Productivity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Collaboration
Workflow Management
Planning and Scheduling
Dependency and Milestone Tracking
Hierarchical Task Management
Document Management
Reporting
Resource Management
Time & Expense Tracking
Quote to Project Conversion
Email Synchronization & Tracking
Vendor Capability Ratings
Business Value Created
Breadth of Features
Quality of Features
Ease of Implementation
Ease of Data Integration
Product Strategy and Rate of Improvement
Ease of IT Administration
Ease of Customization
Availability and Quality of Training
Usability and Intuitiveness
Vendor Support
Also Featured in...
Task Management
Translation missing: en.product_page.ratings.score 9.0
View Jira in this category (opens in a new tab)
Product Management
Translation missing: en.product_page.ratings.score 8.9
View Jira in this category (opens in a new tab)
Application Lifecycle Management
Translation missing: en.product_page.ratings.score 8.9
View Jira in this category (opens in a new tab)
Jira Reviews
Andi W.
- Role: Sales Marketing
- Industry: Other
- Involvement: End User of Application
Submitted May 2022
Task Management is a breeze!
Likeliness to Recommend
What differentiates Jira from other similar products?
The customization Jira offers for users and creation of tickets is something I have not seen in a task management platform. Each user can individually monitor their tasks and create their own dashboard. I also like how you can search tickets throughout your company that you may have not had eyes on previously.
What is your favorite aspect of this product?
My favorite aspect of Jira is how you can filter tickets in any way imaginable and then save certain filters you custom create to mange your work flow the way you want. I am able to organize my tasks efficiently, the way I want.
What do you dislike most about this product?
Some tasks on Jira boards can be missed if not assigned properly. It is critical to follow the same ticket creation process for each ticket in your organization to ensure you don't miss tasks. Watchers of tickets should also get comment notifications. This could be a useful addition.
What recommendations would you give to someone considering this product?
I would recommend all of Jiras help documents like Jira University. These are extremely helpful in learning the platform and may make the transition easier.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing

Vincenzo S.
- Role: Information Technology
- Industry: Other
- Involvement: End User of Application
Submitted May 2022
The ideal tool for project planning
Likeliness to Recommend
What differentiates Jira from other similar products?
Before Jira, I was facing a huge amount of issues and needed to struggle to maintain my team's work structured in a nice and visually appealing manner. It not only resolved these issues but also provided me with several tools that aid in the development of a more productive and efficient team, as well as reports that show whether the team is making real progress or where they need improvements.
What is your favorite aspect of this product?
We were facing difficulties in managing our team throughout the project process, leading down our business performance but having the flexibility of a kanban board, giving the user a clearer picture of what has been completed, what is in progress, and what has to be done. The "Open issue" sections are my favorite features because they lead to all of the sprint's bugs, and sub-tasks and the post-filtering list may be shrunk as needed.
What do you dislike most about this product?
I discovered some minor flaws in Jira 1. Tasks and user stories can only be assigned to internal users. 2. Whenever external consumers require quick feedback or participation, this may result in unreasonably protracted delays. 3. Because there is so much going on the main page, the interface requires proper blocking.
What recommendations would you give to someone considering this product?
I would advise Jira to every owner to use this fantastic tool for managing their initiatives, as it will provide you with a better idea of how your enterprise is progressing. In my opinion, it's an amazing opportunity to manage projects easily. Furthermore, dragging a report is really straightforward. The ability to open the task in a modern tab is also really useful.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing

Marc C.
- Role: Sales Marketing
- Industry: Manufacturing
- Involvement: End User of Application
Submitted May 2022
Great for organizing complicated workflows.
Likeliness to Recommend
What differentiates Jira from other similar products?
Jira has tremendously aided in the structure and monitoring of story and sprint progress, simplifying product management. Because everyone with access can quickly perceive the roadmap, it has made goal alignment easier and more efficient. One of the most significant advantages is the ability for the company to utilize the same tool for multiple departments. This eliminates the need to maintain several tools and saves time on the creation of new integrations.
What is your favorite aspect of this product?
Jira makes it simple to coordinate your whole workflow; I particularly like how simple it is to organize and update sprint planning. The ability to automatically move unfinished work to the new sprint is a useful tool. Our entire team can work together on our sprint responsibilities. The ability to pull tasks from our multi-role team allows leadership to monitor and track the amount of effort we put into making our clients successful. Prioritization is simplified with drag and drop. It is a great tool since it allows you to allocate tasks to different team members who may have diverse responsibilities in the company.
What do you dislike most about this product?
Because there is no Gantt chart view out of the box, determining the critical route is more challenging. Jira may be perplexing if not properly managed. Of course, this is most likely a human mistake characteristic rather than a result of your program, but it may be corrected. I believe the to-do flows should be better organized, and it would be useful to be able to organize them into folders or levels e.g. UX, Admin, Feature, etc. in the complete view, working with big groups may often be challenging and dirty.
What recommendations would you give to someone considering this product?
Creating an uniform tool that can be used by several departments improves scalability and makes it easier for employees to eventually migrate to new sections of the business because they don't need to learn a completely new set of tools. Jira is ideal for small or divided team structures, but it may get quite chaotic if you have a big number of individuals working on random tasks rather than unique stories.
Pros
- Helps Innovate
- Performance Enhancing
- Enables Productivity
- Trustworthy