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Atlassian

Jira

Composite Score

8.9 /10

CX Score

9.2 /10

1103 Reviews Write a Review

What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

Company Details

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Awards & Recognition

Jira won the following awards in the Project Management - Enterprise category

Filter By

0 Top Rated Capabilities

6 Top Rated Features

Latest Award, 2025

Product Impact

2025

1 Top Rated Capabilities

2 Top Rated Features

2024

1 Top Rated Capabilities

4 Top Rated Features

2023

1 Top Rated Capabilities

6 Top Rated Features

2022

Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

97 Plan to Renew

85 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

1% Negative

4% Neutral

95% Positive

Pros

Reliable
Respectful
Performance Enhancing
Enables Productivity

Feature Ratings

Average 84

Collaboration

Workflow Management

Planning and Scheduling

Dependency and Milestone Tracking

Hierarchical Task Management

Document Management

Reporting

Resource Management

Retainer Management

Time & Expense Tracking

Calendar Integration

Vendor Capability Ratings

Average 82

Business Value Created

Breadth of Features

Quality of Features

Ease of Implementation

Ease of Data Integration

Product Strategy and Rate of Improvement

Ease of IT Administration

Ease of Customization

Availability and Quality of Training

Usability and Intuitiveness

Vendor Support

Also Featured in...

Task Management

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Product Management

Translation missing: en.product_page.ratings.score 8.9

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Application Lifecycle Management

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Jira Reviews

Carl O.

Role: Operations
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jun 2022

Very easy to use and thorough ticket management

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

It's very easy to use, clear ticket management system via the Kanban board as well, compared to other systems.As

What is your favorite aspect of this product?

As an admin, I can configure other user's permissions as well as certain fields etc very easily. It did not take me long at all to get used to the system.

What do you dislike most about this product?

I think the reporting leaves a lot to be desired and could certainly be worked on. I find it quite clunky to use and export.

What recommendations would you give to someone considering this product?

As a basic ticket and issue management software, there are not many better.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Rajat M.

Role: Information Technology
Industry: Finance
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Jun 2022

Best Product for Project and Test Management

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

Single Platform for Project Management, Task Management and Test Management

What is your favorite aspect of this product?

Easy to use and vast bucket of operation

What do you dislike most about this product?

Nothing to dislike

What recommendations would you give to someone considering this product?

It's the best product in the list of products for the task

Pros

Continually Improving Product
Trustworthy
Effective Service
Client Friendly Policies

Abdulloh C.

Role: Information Technology
Industry: Retail
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Jun 2022

Good features, easy to use, usage as you go

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

Built in integrations with Attlasian product run seamlessly. Task grouping and linking also work very well. Made it easy to relate each task with other respective card as history management. Task assigning and reporting also work well and notify well. The ease of integrating new field add a whole easier task achievement management easily by using their JQL.

What is your favorite aspect of this product?

Custom field creation. Easy to use link between tasks.

What do you dislike most about this product?

Attachment upload sometimes misbehaves, especially regarding large size image. Mobile version is barely bearable to use.

What recommendations would you give to someone considering this product?

If mobile first you priority, I am sure there are other options for you. But if you mainly use desktop this tool is great. Manage your field well and it will save times when later down the line you need to calculate member KPI/OKR easily.

Pros

Helps Innovate
Respectful
Continually Improving Product
Reliable

Cons

Vendor Friendly Policies
Vendor's Interest First
Less Generous

Latest Research

Jira

What is Jira?

Company Details

Need Assistance?

Awards & Recognition

Jira Ratings

89 Likeliness to Recommend

97 Plan to Renew

85 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love Jira?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Workflow Management Includes ability to support flexible and comprehensive workflow-based capabilities.

Planning and Scheduling Includes milestones, tasks and resource assignments (can also include WBS and CPM).

Dependency and Milestone Tracking Ability to define project development stages and task dependencies while setting milestones to mark specific points in a project

Hierarchical Task Management Ability to create both templates and unique projects and support tasks that can be divided into sub-tasks and delegated

Document Management Includes features such as check-in/check-out and versioning controls on documents and artifacts.

Reporting Straightforward data storage with ability to create reports easily. Able to easily modify and build dashboards for real-time updates on KPI's and timelines.

Resource Management Includes resource allocation, expense tracking, and resource planning.

Retainer Management Manage the ongoing and recurring work you do for clients, including tasks and billing.

Time & Expense Tracking Ability to track time for planning and estimating

Calendar Integration Syncs calendar objects within the integrated email service, which captures the time within the work object.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Task Management

Product Management

Application Lifecycle Management

Jira Reviews

Carl O.

Very easy to use and thorough ticket management

Likeliness to Recommend

Pros

Rajat M.

Best Product for Project and Test Management

Likeliness to Recommend

Pros

Abdulloh C.

Good features, easy to use, usage as you go

Likeliness to Recommend

Pros

Cons

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Title

Feature Ratings

Collaboration

Workflow Management

Planning and Scheduling

Dependency and Milestone Tracking

Hierarchical Task Management

Document Management

Reporting

Resource Management

Retainer Management

Time & Expense Tracking

Calendar Integration

Vendor Capability Ratings

Business Value Created

Breadth of Features

Quality of Features

Ease of Implementation

Ease of Data Integration

Product Strategy and Rate of Improvement

Ease of IT Administration

Ease of Customization

Availability and Quality of Training

Usability and Intuitiveness

Vendor Support