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Jira Logo
Jira Logo
Atlassian

Jira

Composite Score
8.9 /10
CX Score
9.2 /10
Category
Jira
8.9 /10

What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

Company Details


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Awards & Recognition

Jira won the following awards in the Project Management - Enterprise category

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Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

97 Plan to Renew

85 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

1% Negative
4% Neutral
95% Positive

Pros

  • Reliable
  • Respectful
  • Performance Enhancing
  • Enables Productivity

Feature Ratings

Average 84

Collaboration

88

Workflow Management

86

Planning and Scheduling

85

Dependency and Milestone Tracking

85

Hierarchical Task Management

84

Document Management

84

Reporting

83

Resource Management

83

Time & Expense Tracking

82

Quote to Project Conversion

82

Email Synchronization & Tracking

82

Vendor Capability Ratings

Average 82

Business Value Created

85

Breadth of Features

84

Quality of Features

84

Ease of Implementation

83

Ease of Data Integration

82

Product Strategy and Rate of Improvement

82

Ease of IT Administration

82

Ease of Customization

81

Availability and Quality of Training

81

Usability and Intuitiveness

80

Vendor Support

79

Jira Reviews

Rohit J.

  • Role: Operations
  • Industry: Energy
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2022

Great product to have in your bucket!!!

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

JIRA is very structured and GUI is great. It enables us to highlight every Issue clearly and adding comments is very simple in JIRA.

What is your favorite aspect of this product?

JIRA enables synchronization of each and every task on a daily basis which increases the efficiency of teams.

What do you dislike most about this product?

No dislikes as of yet.

What recommendations would you give to someone considering this product?

Go for it guys!!!

Pros

  • Trustworthy
  • Unique Features
  • Efficient Service
  • Effective Service

Kevin M.

  • Role: Consultant
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2022

Works but takes a careful implementation

Likeliness to Recommend

7 /10

What differentiates Jira from other similar products?

The platform was designed for technology-centric development and includes both ticketing and documentation capabilities which is nice. It would be challenging to use this product outside of that environment.

What is your favorite aspect of this product?

Simplified project structures for managing processes and tickets.

What do you dislike most about this product?

Slow - speed - is a major consideration when you have hundreds logging time on a product throughout the day. The loss in productivity is considerable.

What recommendations would you give to someone considering this product?

Run a trial using existing workflows and data. There is a steep uphill in the data structure set up and you want to get close to perfect before rolling out the implementation. Adding fuctionality/data post launch is challenging.

Pros

  • Appreciates Incumbent Status
  • Respectful
  • Acts with Integrity
  • Transparent

Cons

  • Slower Product Innovation
  • Less Reliable
  • Less Productive

Charles J. W.

  • Role: Operations
  • Industry: Construction
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2022

Efficient and easy to use software.

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

Jira is used for simple project management and problem tracking. The advantages include the convenience of monitoring work across project developers and the ability to have a backlog of future work to assess. We can also document changes and produce batches for upgrades, change requests, upgrades, or issues. New bugs or modifications may be tracked, assigned, resolved and closed with ease.

What is your favorite aspect of this product?

Jira accomplishes the basic things better it provides a beautiful picture of the sprint's assigned stories/tasks and I can also see what other team members are working on, ensuring that I am aware of all the project's current work Jira is the greatest bug tracking solution for agile software development teams, since it helps them plan, monitor, and deploy products. Tasks are simple to navigate, assign, and remind you of on a regular basis you may also create email lists for all of the bugs that are assigned to you on a daily basis.

What do you dislike most about this product?

Jira website might be sluggish at times. The sophisticated stuff is insanely complicated for example, project settings for state transitions. Jira can occasionally reject a task when you move it to a new state in the storyboard for no obvious reason, forcing you to redo it. One aspect of the user interface that I dislike is that if you click on a specific problem description, you will be sent to edit mode, where you may lose data if you aren't cautious. It may also take some getting accustomed to for someone new to Jira because the navigation might be challenging.

What recommendations would you give to someone considering this product?

Don't make Jira any more difficult than it has to be, for 99 percent of projects, a simple project flow is sufficient, state transitions that are overly complicated might cause issues. There are several issue tracking programs available but Jira is the most collaborative, with a wonderful user interface and numerous built-in plugins.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

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