
What is Jira?
JIRA Software is built for every member of your software team to plan, track, and release great software.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
97 Plan to Renew
85 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+93 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Jira?
Pros
- Reliable
- Respectful
- Performance Enhancing
- Enables Productivity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Collaboration
Workflow Management
Planning and Scheduling
Dependency and Milestone Tracking
Hierarchical Task Management
Document Management
Reporting
Resource Management
Time & Expense Tracking
Quote to Project Conversion
Email Synchronization & Tracking
Vendor Capability Ratings
Business Value Created
Breadth of Features
Quality of Features
Ease of Implementation
Ease of Data Integration
Product Strategy and Rate of Improvement
Ease of IT Administration
Ease of Customization
Availability and Quality of Training
Usability and Intuitiveness
Vendor Support
Also Featured in...
Task Management
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Product Management
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Application Lifecycle Management
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Jira Reviews
Rohit J.
- Role: Operations
- Industry: Energy
- Involvement: End User of Application
Submitted Jun 2022
Great product to have in your bucket!!!
Likeliness to Recommend
What differentiates Jira from other similar products?
JIRA is very structured and GUI is great. It enables us to highlight every Issue clearly and adding comments is very simple in JIRA.
What is your favorite aspect of this product?
JIRA enables synchronization of each and every task on a daily basis which increases the efficiency of teams.
What do you dislike most about this product?
No dislikes as of yet.
What recommendations would you give to someone considering this product?
Go for it guys!!!
Pros
- Trustworthy
- Unique Features
- Efficient Service
- Effective Service
Kevin M.
- Role: Consultant
- Industry: Other
- Involvement: End User of Application
Submitted Jun 2022
Works but takes a careful implementation
Likeliness to Recommend
What differentiates Jira from other similar products?
The platform was designed for technology-centric development and includes both ticketing and documentation capabilities which is nice. It would be challenging to use this product outside of that environment.
What is your favorite aspect of this product?
Simplified project structures for managing processes and tickets.
What do you dislike most about this product?
Slow - speed - is a major consideration when you have hundreds logging time on a product throughout the day. The loss in productivity is considerable.
What recommendations would you give to someone considering this product?
Run a trial using existing workflows and data. There is a steep uphill in the data structure set up and you want to get close to perfect before rolling out the implementation. Adding fuctionality/data post launch is challenging.
Pros
- Appreciates Incumbent Status
- Respectful
- Acts with Integrity
- Transparent
Cons
- Slower Product Innovation
- Less Reliable
- Less Productive

Charles J. W.
- Role: Operations
- Industry: Construction
- Involvement: End User of Application
Submitted Jun 2022
Efficient and easy to use software.
Likeliness to Recommend
What differentiates Jira from other similar products?
Jira is used for simple project management and problem tracking. The advantages include the convenience of monitoring work across project developers and the ability to have a backlog of future work to assess. We can also document changes and produce batches for upgrades, change requests, upgrades, or issues. New bugs or modifications may be tracked, assigned, resolved and closed with ease.
What is your favorite aspect of this product?
Jira accomplishes the basic things better it provides a beautiful picture of the sprint's assigned stories/tasks and I can also see what other team members are working on, ensuring that I am aware of all the project's current work Jira is the greatest bug tracking solution for agile software development teams, since it helps them plan, monitor, and deploy products. Tasks are simple to navigate, assign, and remind you of on a regular basis you may also create email lists for all of the bugs that are assigned to you on a daily basis.
What do you dislike most about this product?
Jira website might be sluggish at times. The sophisticated stuff is insanely complicated for example, project settings for state transitions. Jira can occasionally reject a task when you move it to a new state in the storyboard for no obvious reason, forcing you to redo it. One aspect of the user interface that I dislike is that if you click on a specific problem description, you will be sent to edit mode, where you may lose data if you aren't cautious. It may also take some getting accustomed to for someone new to Jira because the navigation might be challenging.
What recommendations would you give to someone considering this product?
Don't make Jira any more difficult than it has to be, for 99 percent of projects, a simple project flow is sufficient, state transitions that are overly complicated might cause issues. There are several issue tracking programs available but Jira is the most collaborative, with a wonderful user interface and numerous built-in plugins.
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity