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Jira Logo
Jira Logo
Atlassian

Jira

Composite Score
8.9 /10
CX Score
9.2 /10
Category
Jira
8.9 /10

What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

Company Details


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Awards & Recognition

Jira won the following awards in the Project Management - Enterprise category

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Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

97 Plan to Renew

85 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

1% Negative
4% Neutral
95% Positive

Pros

  • Reliable
  • Respectful
  • Performance Enhancing
  • Enables Productivity

Feature Ratings

Average 85

Collaboration

88

Workflow Management

86

Planning and Scheduling

85

Dependency and Milestone Tracking

85

Hierarchical Task Management

84

Document Management

84

Reporting

83

Resource Management

83

Quote to Project Conversion

82

Time & Expense Tracking

82

Email Synchronization & Tracking

82

Vendor Capability Ratings

Average 82

Business Value Created

85

Breadth of Features

84

Quality of Features

84

Ease of Implementation

83

Ease of Data Integration

83

Product Strategy and Rate of Improvement

82

Ease of IT Administration

82

Ease of Customization

81

Availability and Quality of Training

81

Usability and Intuitiveness

80

Vendor Support

79

Jira Reviews

Melissa B.

  • Role: Sales Marketing
  • Industry: Media
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jul 2022

Solution for effective project management

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

Jira is a project management tool that can be used both in the office and from the comfort of your home. It aids me in keeping track of all of my responsibilities and making sure they are all completed in time for the project's completion date. Custom fields may be added with ease and tickets can be linked together. A excellent way to indicate progress and churn is to display analytics on how tickets proceed from one step to another.

What is your favorite aspect of this product?

Jira is a powerful project management tool that works well in a mixed-mode workplace. It aids in teamwork and project management. Additionally, Jira interfaces easily with a wide variety of business productivity solutions such as Microsoft 365 and Google Workspace.

What do you dislike most about this product?

The markdown authoring is broken to a significant extent. They can be used in comments and while editing a ticket, however it appears as though a glitch prevents them from working when a new ticket is created. You may use them.

What recommendations would you give to someone considering this product?

Jira is an excellent tool for project managers and development teams alike to generate tickets, track milestones and sprint progress, as well as communicate with each other in real time. My team's time is saved by using Jira, which streamlines the process of approving tasks and receiving feedback on them. Makes everyone on the same page, tracks progress, and improves communication in the workplace.

Pros

  • Helps Innovate
  • Enables Productivity
  • Effective Service
  • Saves Time

Ruhi S.

  • Role: Industry Specific Role
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2022

Good software for project roadmap

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

I love its Scrum and Kanban loads up, it is very imagining the work process, it is exceptionally valuable since I can see the improvement of the assignments gradually, and I love it because it is incredibly simple to produce a report. I love the UI because it is very natural, I like it a lot because it is friendly and justifiable, the client can adjust to its capabilities quickly, and I love it because it is excellent for getting organized and doing my projects and endeavors.

What is your favorite aspect of this product?

Other tools lacked sufficient functionality and were overly simplistic.

What do you dislike most about this product?

My problems with the Tempo application's search issues feature are numerous. It is quite difficult for me to find the right ticket because I am involved in so many different projects. Neither utilizing the ticket code nor the ticket name works well enough.

What recommendations would you give to someone considering this product?

A good software to consider purchase if you are looking for project management

Pros

  • Enables Productivity
  • Performance Enhancing
  • Respectful
  • Continually Improving Product

Cons

  • Less Efficient Service
  • Vendor's Interest First
  • Less Transparent

Emil F.

  • Role: Operations
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2022

Excellent software with very useful integrations.

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

I was working within the Scrum and Kanban frameworks, so I needed a tool to track my work. Improving team communication and catching up with sprints is directly related to the Jira suite, and integration with GitLab or BitBucket improves store management performance. As a result, productivity and target area are more accurate.

What is your favorite aspect of this product?

It seamlessly integrates with a variety of other tools that engineers frequently use. It also includes many of the workflow, narrative development, and integration use cases that are essential to us. We can see the long term in Gantt style while utilizing kanban for sprints thanks to the option of assigning tasks, user stories, and issues in epics that can be specified in a roadmap. Additionally, each card comes with a number of beneficial documentation features, like a checklist, subtasks, and a fantastic text editor. And last, it features complex reports to help you understand how well your machine is performing.

What do you dislike most about this product?

We frequently discover that we must adapt our working style to the instrument, rather than the other way around. Furthermore, most of the time, a sophisticated setup is required to obtain the full benefit. Because the main panel constantly displays all available features, it might get congested with options you don't need, thus it would be excellent to be able to alter it from the user or even control it from the project lead.

What recommendations would you give to someone considering this product?

Although it may appear to be a sophisticated or daunting program, allow yourself the chance to tailor this tool to your own needs, since this is feasible owing to Jira wide functionality. It is most effective when paired with Confluence.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

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