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Jira Logo
Jira Logo
Atlassian

Jira

Composite Score
8.9 /10
CX Score
9.2 /10
Category
Jira
8.9 /10

What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

Company Details


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Awards & Recognition

Jira won the following awards in the Project Management - Enterprise category

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Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

97 Plan to Renew

85 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

1% Negative
4% Neutral
95% Positive

Pros

  • Reliable
  • Respectful
  • Performance Enhancing
  • Enables Productivity

Feature Ratings

Average 84

Collaboration

88

Workflow Management

86

Planning and Scheduling

85

Dependency and Milestone Tracking

85

Hierarchical Task Management

84

Document Management

83

Reporting

83

Resource Management

83

Time & Expense Tracking

82

Quote to Project Conversion

81

Email Synchronization & Tracking

81

Vendor Capability Ratings

Average 82

Business Value Created

85

Breadth of Features

84

Quality of Features

84

Ease of Implementation

83

Ease of Data Integration

82

Product Strategy and Rate of Improvement

82

Ease of IT Administration

82

Ease of Customization

81

Availability and Quality of Training

81

Usability and Intuitiveness

80

Vendor Support

79

Jira Reviews

Steven N.

  • Role: Operations
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2022

Excellent project management tool.

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

This application is fantastic, and we're using it to solve a variety of issues, such as managing projects and tasks, as well as obtaining data and fixing errors. With this program, we can manage all of the company's agile projects; Jira gives the order, data and information needed to optimize the software development processes.

What is your favorite aspect of this product?

The wonderful thing about this tool is that it is extremely easy to configure at first, and it also gives numerous capabilities to handle projects in a simple way because it is quite adaptable in all areas. I enjoy all of the agile development features: epics, user histories, sprints, dashboards, and so on. The ease with which all of these components are handled is quite appealing.

What do you dislike most about this product?

The only thing I don't like is that its pricing appears to be too much for what it provides; on the other hand, I occasionally have issues due to the templates that cannot be modified. Furthermore, it lacks basic capabilities such as integrated project information and custom fields, which must be supplemented with highly costly plugins.

What recommendations would you give to someone considering this product?

If you're looking for a project management tool, this is it; it's amazing and works well, and I highly suggest it. If you have little experience with agile projects, you may begin with Jira's basic features (Jira Core); if you are familiar with Scrum or Kanban, you can go to Jira Software. If you have a small team, the cloud features with the 10-user edition are ideal; nevertheless, you should also look at the additional add-on products.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Philip S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Sep 2022

Great Ticket Management and Collaboration Tool

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

More functionality than others.

What is your favorite aspect of this product?

Jira is excellent for managing projects and tasks. It offers a great deal of versatility with regard to custom fields and reports. One straightforward perspective across numerous projects and efforts is made possible by the simple-to-use reporting functionalities.

What do you dislike most about this product?

Despite the interface's ease of use, it feels rather basic. As Jira doesn't have a fancy user interface, our users don't take to it very well. It doesn't have the same sleek, contemporary appearance as other options.

What recommendations would you give to someone considering this product?

Jira offered greater performance and reporting. And it was a little less expensive. Additionally, Jira fits well into our ecosystem because it is an Atlassian product.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Trustworthy
  • Effective Service

Joel B.

  • Role: Operations
  • Industry: Media
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Sep 2022

Jira easily monitors project details

Likeliness to Recommend

8 /10

What differentiates Jira from other similar products?

Jira streamlines the process of keeping tabs on updates, assigning developers, and delivering executive summaries to upper management. Agile management is well-supported, both at a high and granular level. Status reporting and management are easy at every level, from developers to upper management.

What is your favorite aspect of this product?

Including checklists in tickets is a great idea. In this way, I am able to maintain better tabs on my tasks. I no longer need to send regular updates on my progress to my management or coworkers on a certain project.

What do you dislike most about this product?

There is a lot about the program that I find annoying. The integration of Jira notifications would be my top recommendation. For my part, I'd prefer to see simpler alternatives.

What recommendations would you give to someone considering this product?

Keeping tabs on the situation and exchanging messages in the jira about it or requesting an update. Those who aren't using Jira can still benefit from the data by using it to create a status page that displays relevant information from the issue tracking system.

Pros

  • Helps Innovate
  • Reliable
  • Efficient Service
  • Saves Time

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