Latest Research


This content is currently locked.

Your current Info-Tech Research Group subscription does not include access to this content. Contact your account representative to gain access to Premium SoftwareReviews.

Contact Your Representative
Or Call Us:
1-888-670-8889 (US/CAN) or
+1-703-340-1171 (International)
Jira Logo
Jira Logo
Atlassian

Jira

Composite Score
8.9 /10
CX Score
9.2 /10
Category
Jira
8.9 /10

What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

Company Details


Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

Jira won the following awards in the Project Management - Enterprise category

Filter By

Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

97 Plan to Renew

85 Satisfaction of Cost Relative to Value


{y}
{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

1% Negative
4% Neutral
95% Positive

Pros

  • Reliable
  • Respectful
  • Performance Enhancing
  • Enables Productivity

Feature Ratings

Average 84

Collaboration

88

Workflow Management

86

Planning and Scheduling

85

Dependency and Milestone Tracking

85

Hierarchical Task Management

84

Document Management

83

Reporting

83

Resource Management

83

Time & Expense Tracking

82

Quote to Project Conversion

81

Email Synchronization & Tracking

81

Vendor Capability Ratings

Average 82

Business Value Created

85

Breadth of Features

84

Quality of Features

84

Ease of Implementation

83

Ease of Data Integration

82

Product Strategy and Rate of Improvement

82

Ease of IT Administration

82

Ease of Customization

81

Availability and Quality of Training

81

Usability and Intuitiveness

80

Vendor Support

79

Jira Reviews

Anusha S.

  • Role: Operations
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2022

Best collaboration and bug tracking tool.

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

JIRA assists my team in planning and executing our tasks. It gives the team a clear picture of the work done and the work to come. Email alerts and integration with Slack ensure that you never miss an update. Furthermore, the Bitbucket/GitHub interface is excellent for locating code changes linked with a certain job. Changes can be documented and batches created for improvements, change requests, enhancements, or defects. New bugs or modifications may be tracked, assigned, resolved, and closed with ease.

What is your favorite aspect of this product?

JIRA is the greatest bug tracking platform for helping agile software development teams plan, monitor, and deploy products. Tasks are simple to manage, assign, and offer consistent reminders. You may also create email lists for all of the bugs that are assigned to you on a daily basis. What I enjoy best about JIRA is that it's extremely versatile, due to a wide library of plugins accessible on the Atlassian Marketplace, while also being really strong out of the box. Because it can be adjusted in a variety of ways, it is an excellent choice for the majority of project teams.

What do you dislike most about this product?

What I dislike about JIRA is how difficult it is to set up correctly, particularly in larger businesses. The arrangement is quite tiered, making it difficult to discover some items. It is also common for a configuration change intended for one project to have an impact on other projects.

What recommendations would you give to someone considering this product?

Make use of Atlassian's trial period. If certain capability is lacking, make sure to look into the Atlassian Marketplace, which offers a plethora of amazing plugins that enhance JIRA in a variety of ways. There are other issue tracking systems available, but JIRA is the most collaborative tool with a wonderful user experience and a plethora of built-in plugins.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Juliano V.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2022

A laudable agile partner.

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

Jira simply has a very vast use case. Beyond software project management, Jira is used across finance, marketing teams in my organisation. Add the aforementioned to Jiras very broad integration capability and you have a software beast on your hands.

What is your favorite aspect of this product?

My team relies on the agile approach to project and product management. Jira has a feature called Scrum boards which aids to break large and complex aspects of our projects into small chunks, which are a lot simpler to manage and complete faster.

What do you dislike most about this product?

Lagging is a major obstacle on Jira. I do reason as well that Jira is a cumbersome platform for non-technical persons to learn to use. At least this has been the case within my own team.

What recommendations would you give to someone considering this product?

Jira is not necessarily the best project management software out-there. However, its vast integrations and use-cases makes it a useful program to have access to in a company.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Océane V.

  • Role: Human Resources
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2022

A lot of features but not intuitive

Likeliness to Recommend

7 /10

What differentiates Jira from other similar products?

Jira is a very complex tool adapted for project management with an agile methodology (managing user story, sprint, CBR ect)

What is your favorite aspect of this product?

You can easily create a kanban by people and track your user stories by sprint

What do you dislike most about this product?

It is not easy to use and not intuitive at all, you spend a lot of time to search for a specific issue if you don't have the direct link.

What recommendations would you give to someone considering this product?

If you are working in an agile mode and you need a tool to manage complex project, you should buy Jira.

Pros

  • Reliable
  • Security Protects
  • Unique Features
  • Helps Innovate

Cons

  • Slower Product Innovation
  • Less Inspiring
  • Charges for Enhancements

Most Popular Jira Comparisons

Visit our IT’s Moment: A Technology-First Solution for Uncertain Times Resource Center
Over 100 analysts waiting to take your call right now: +1 (703) 340 1171