
What is Jira?
JIRA Software is built for every member of your software team to plan, track, and release great software.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
97 Plan to Renew
85 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+93 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Jira?
Pros
- Reliable
- Respectful
- Performance Enhancing
- Enables Productivity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Collaboration
Workflow Management
Planning and Scheduling
Dependency and Milestone Tracking
Hierarchical Task Management
Document Management
Reporting
Resource Management
Time & Expense Tracking
Quote to Project Conversion
Email Synchronization & Tracking
Vendor Capability Ratings
Business Value Created
Breadth of Features
Quality of Features
Ease of Implementation
Ease of Data Integration
Product Strategy and Rate of Improvement
Ease of IT Administration
Ease of Customization
Availability and Quality of Training
Usability and Intuitiveness
Vendor Support
Also Featured in...
Task Management
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Product Management
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Application Lifecycle Management
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Jira Reviews
Anusha S.
- Role: Operations
- Industry: Education
- Involvement: End User of Application
Submitted Oct 2022
Best collaboration and bug tracking tool.
Likeliness to Recommend
What differentiates Jira from other similar products?
JIRA assists my team in planning and executing our tasks. It gives the team a clear picture of the work done and the work to come. Email alerts and integration with Slack ensure that you never miss an update. Furthermore, the Bitbucket/GitHub interface is excellent for locating code changes linked with a certain job. Changes can be documented and batches created for improvements, change requests, enhancements, or defects. New bugs or modifications may be tracked, assigned, resolved, and closed with ease.
What is your favorite aspect of this product?
JIRA is the greatest bug tracking platform for helping agile software development teams plan, monitor, and deploy products. Tasks are simple to manage, assign, and offer consistent reminders. You may also create email lists for all of the bugs that are assigned to you on a daily basis. What I enjoy best about JIRA is that it's extremely versatile, due to a wide library of plugins accessible on the Atlassian Marketplace, while also being really strong out of the box. Because it can be adjusted in a variety of ways, it is an excellent choice for the majority of project teams.
What do you dislike most about this product?
What I dislike about JIRA is how difficult it is to set up correctly, particularly in larger businesses. The arrangement is quite tiered, making it difficult to discover some items. It is also common for a configuration change intended for one project to have an impact on other projects.
What recommendations would you give to someone considering this product?
Make use of Atlassian's trial period. If certain capability is lacking, make sure to look into the Atlassian Marketplace, which offers a plethora of amazing plugins that enhance JIRA in a variety of ways. There are other issue tracking systems available, but JIRA is the most collaborative tool with a wonderful user experience and a plethora of built-in plugins.
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity

Juliano V.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Oct 2022
A laudable agile partner.
Likeliness to Recommend
What differentiates Jira from other similar products?
Jira simply has a very vast use case. Beyond software project management, Jira is used across finance, marketing teams in my organisation. Add the aforementioned to Jiras very broad integration capability and you have a software beast on your hands.
What is your favorite aspect of this product?
My team relies on the agile approach to project and product management. Jira has a feature called Scrum boards which aids to break large and complex aspects of our projects into small chunks, which are a lot simpler to manage and complete faster.
What do you dislike most about this product?
Lagging is a major obstacle on Jira. I do reason as well that Jira is a cumbersome platform for non-technical persons to learn to use. At least this has been the case within my own team.
What recommendations would you give to someone considering this product?
Jira is not necessarily the best project management software out-there. However, its vast integrations and use-cases makes it a useful program to have access to in a company.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing

Océane V.
- Role: Human Resources
- Industry: Finance
- Involvement: End User of Application
Submitted Oct 2022
A lot of features but not intuitive
Likeliness to Recommend
What differentiates Jira from other similar products?
Jira is a very complex tool adapted for project management with an agile methodology (managing user story, sprint, CBR ect)
What is your favorite aspect of this product?
You can easily create a kanban by people and track your user stories by sprint
What do you dislike most about this product?
It is not easy to use and not intuitive at all, you spend a lot of time to search for a specific issue if you don't have the direct link.
What recommendations would you give to someone considering this product?
If you are working in an agile mode and you need a tool to manage complex project, you should buy Jira.
Pros
- Reliable
- Security Protects
- Unique Features
- Helps Innovate
Cons
- Slower Product Innovation
- Less Inspiring
- Charges for Enhancements