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Jira Logo
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Atlassian

Jira

Composite Score
8.9 /10
CX Score
9.2 /10
Category
Jira
8.9 /10

What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

Company Details


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Awards & Recognition

Jira won the following awards in the Project Management - Enterprise category

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Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

97 Plan to Renew

85 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

1% Negative
4% Neutral
95% Positive

Pros

  • Reliable
  • Respectful
  • Performance Enhancing
  • Enables Productivity

Feature Ratings

Average 84

Collaboration

88

Workflow Management

86

Planning and Scheduling

85

Dependency and Milestone Tracking

85

Hierarchical Task Management

84

Document Management

83

Reporting

83

Resource Management

83

Time & Expense Tracking

82

Retainer Management

82

Quote to Project Conversion

81

Vendor Capability Ratings

Average 82

Business Value Created

85

Breadth of Features

84

Quality of Features

84

Ease of Implementation

83

Ease of Data Integration

82

Product Strategy and Rate of Improvement

82

Ease of IT Administration

82

Ease of Customization

81

Availability and Quality of Training

81

Usability and Intuitiveness

80

Vendor Support

79

Jira Reviews

Sudhir S.

  • Role: Finance
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2022

An exceptional project management tool

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

JIRA as an application provides end to end features to support project management. It helps users to manage the project by devising a plan from beginning to end, track issues/bugs and support seamless release of the project. Allows multiple users to work simultaneously on the project and comes with pre-defined segregation policies to define roles for each of the users involved with the project.

What is your favorite aspect of this product?

The favorite aspect of JIRA which I like the most is its ability to provide audit trail of every single update. I also like its cloning feature which helps in managing similar requests easily by cloning the previous JIRA raised. This not only saves time but also allows the users to have a link to the main JIRA with the cloning.

What do you dislike most about this product?

JIRA as a tool is a very efficient agile tool for product management however one of the features where the tool can improve even better is by incorporating some more filtering options made available to the users for downloading/extracting the report in a spreadsheet.

What recommendations would you give to someone considering this product?

If you are rolling out a new project or trying to develop something internally then this is a very handy tool to implement. It's various features enable users to plan each step in detail while tracking the overall status and completion of the project.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity

Estefany P.

  • Role: Sales Marketing
  • Industry: Transportation
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2022

Jira keeps us organized and focused on the job

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

We all use this software as the main organizer of our company's projects and tasks. It keeps us on top of the tasks that have been assigned to us and sends us an alert both to the program on the web version, mobile and email. Workflow is easily created and it is very easy to assign each activity to each team member and leave comments on each activity.

What is your favorite aspect of this product?

The most recent update, with its mobile version, is one of jira's greatest achievements. I like that it is a very visual software, so I can easily see my progress on the project, how far ahead or behind I am with my tasks. Its reports are very complete, I get all the information I need, without the need to add anything else.

What do you dislike most about this product?

I find that the software is quite easy to use, although the updates modify and change the location of some tools, which makes me have to re-invest time in getting to know the new structure of the program. Being able to import to the platform some Excel documents has been impossible for me, so I have to add the information manually.

What recommendations would you give to someone considering this product?

We recommend this program 100% because it has helped us to focus more on the activities we perform, keep up with the assignments and get our projects executed without delays. This software is perfect for any type of company and no matter if your employees are remote or not.

Pros

  • Performance Enhancing
  • Inspires Innovation
  • Caring
  • Respectful
  • Role: Operations
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Anonymous Reviewer

Submitted Nov 2022

Jira is an excellent ticket management tool.

Likeliness to Recommend

9 /10

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

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