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Atlassian

Jira

Composite Score

8.9 /10

CX Score

9.2 /10

1076 Reviews Write a Review

What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

Company Details

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Awards & Recognition

Jira won the following awards in the Project Management - Enterprise category

Filter By

0 Top Rated Capabilities

6 Top Rated Features

Latest Award, 2025

Product Impact

2025

1 Top Rated Capabilities

2 Top Rated Features

2024

1 Top Rated Capabilities

4 Top Rated Features

2023

1 Top Rated Capabilities

6 Top Rated Features

2022

Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

97 Plan to Renew

85 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

1% Negative

4% Neutral

95% Positive

Pros

Reliable
Respectful
Performance Enhancing
Enables Productivity

Feature Ratings

Average 85

Collaboration

Workflow Management

Planning and Scheduling

Dependency and Milestone Tracking

Hierarchical Task Management

Document Management

Reporting

Resource Management

Quote to Project Conversion

Time & Expense Tracking

Email Synchronization & Tracking

Vendor Capability Ratings

Average 82

Business Value Created

Breadth of Features

Quality of Features

Ease of Implementation

Ease of Data Integration

Product Strategy and Rate of Improvement

Ease of IT Administration

Ease of Customization

Availability and Quality of Training

Usability and Intuitiveness

Vendor Support

Also Featured in...

Task Management

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Product Management

Translation missing: en.product_page.ratings.score 8.9

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Application Lifecycle Management

Translation missing: en.product_page.ratings.score 8.9

View Jira in this category (opens in a new tab)

Jira Reviews

Sourav H.

Role: Consultant
Industry: Telecommunications
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2023

Must have for every project

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

Jira is a global standard hence most professionals are familiar with the interface which makes onboarding easier.

What is your favorite aspect of this product?

Its ability to provide a holistic view of how a sprint is progressing

What do you dislike most about this product?

Creating specific views with filter conditions can be challenging for the first time

What recommendations would you give to someone considering this product?

It is important to ensure that plans are chosen based on the automation and storage requirements

Pros

Continually Improving Product
Reliable
Performance Enhancing
Enables Productivity

shubham s.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Jan 2023

Satisfied with JIRA product.

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

In addition, we looked into Azure DevOps Service, and the main distinction between Jira Software and Azure DevOps Service is that Jira is much simpler to use, but Azure DevOps requires a lot more study to change Azure boards or move things around. Jira makes it incredibly easy to make changes; you don't always need to hit Save and Close.

What is your favorite aspect of this product?

Our engineering department, which consists of software engineers, Dev Ops, IT, and DBAs, uses Jira Software primarily. Our primary software tool for the Agile software development process is Jira Software. It is used to track projects from the time an idea is written until it is put in production.

What do you dislike most about this product?

For those without technical knowledge, creating bespoke reports could be challenging.

What recommendations would you give to someone considering this product?

Jira is a fantastic tool for keeping track of the entire chronology of your project. The Big Picture feature is fantastic for getting a rapid overview of everything that is currently being worked on, what has been finished, and what is upcoming. Another excellent ability is the ability to divide your organization into various backlogs.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Dhanush kumar S.

Role: Information Technology
Industry: Engineering
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Jan 2023

best product management software

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

user interface and ease of implementation

What is your favorite aspect of this product?

notifications and comments

What do you dislike most about this product?

don't have any

What recommendations would you give to someone considering this product?

its one of the best project management application available there in the marker, most of the it peoples are using this, it will definitely help in managing the tasks

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Latest Research

Jira

What is Jira?

Company Details

Need Assistance?

Awards & Recognition

Jira Ratings

89 Likeliness to Recommend

97 Plan to Renew

85 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love Jira?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Workflow Management Includes ability to support flexible and comprehensive workflow-based capabilities.

Planning and Scheduling Includes milestones, tasks and resource assignments (can also include WBS and CPM).

Dependency and Milestone Tracking Ability to define project development stages and task dependencies while setting milestones to mark specific points in a project

Hierarchical Task Management Ability to create both templates and unique projects and support tasks that can be divided into sub-tasks and delegated

Document Management Includes features such as check-in/check-out and versioning controls on documents and artifacts.

Reporting Straightforward data storage with ability to create any reports easily. Dashboards for any role with ability to easily build and modify.

Resource Management Includes resource allocation, expense tracking, and resource planning.

Quote to Project Conversion Converts won quotes into pre-planned projects using project templates.

Time & Expense Tracking Ability to track time for planning and estimating

Email Synchronization & Tracking Syncs emails within the integrated email service, which captures the communication within the work object.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Task Management

Product Management

Application Lifecycle Management

Jira Reviews

Sourav H.

Must have for every project

Likeliness to Recommend

Pros

shubham s.

Satisfied with JIRA product.

Likeliness to Recommend

Pros

Dhanush kumar S.

best product management software

Likeliness to Recommend

Pros

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Title

Feature Ratings

Collaboration

Workflow Management

Planning and Scheduling

Dependency and Milestone Tracking

Hierarchical Task Management

Document Management

Reporting

Resource Management

Quote to Project Conversion

Time & Expense Tracking

Email Synchronization & Tracking

Vendor Capability Ratings

Business Value Created

Breadth of Features

Quality of Features

Ease of Implementation

Ease of Data Integration

Product Strategy and Rate of Improvement

Ease of IT Administration

Ease of Customization

Availability and Quality of Training

Usability and Intuitiveness

Vendor Support