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Jira Logo
Jira Logo
Atlassian

Jira

Composite Score
8.9 /10
CX Score
9.2 /10
Category
Jira
8.9 /10

What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

Company Details


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Awards & Recognition

Jira won the following awards in the Project Management - Enterprise category

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Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

97 Plan to Renew

85 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

1% Negative
4% Neutral
95% Positive

Pros

  • Reliable
  • Respectful
  • Performance Enhancing
  • Enables Productivity

Feature Ratings

Average 85

Collaboration

88

Workflow Management

86

Planning and Scheduling

85

Dependency and Milestone Tracking

85

Hierarchical Task Management

84

Document Management

84

Reporting

83

Resource Management

83

Quote to Project Conversion

82

Time & Expense Tracking

82

Email Synchronization & Tracking

82

Vendor Capability Ratings

Average 82

Business Value Created

85

Breadth of Features

84

Quality of Features

84

Ease of Implementation

83

Ease of Data Integration

83

Product Strategy and Rate of Improvement

82

Ease of IT Administration

82

Ease of Customization

81

Availability and Quality of Training

81

Usability and Intuitiveness

80

Vendor Support

79

Jira Reviews

Arnab D.

  • Role: Information Technology
  • Industry: Banking
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2023

Excellent Project Management tool

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

Jira is one of the best Project Management tool out there. It is feature rich and provides lot of options to collaborate and manage tasks across teams and projects.

What is your favorite aspect of this product?

The best aspects of Jira is the amount of Customization it provides and the integration it offers with other platforms and tools. This features combined, makes Jira one of the most loved project management software.

What do you dislike most about this product?

Jira has a steep learning curve. So customers might have to spend some time on it to fully utilize the benefits of it. And also occasionally, it becomes slow with very large amount of data which involves multiple projects.

What recommendations would you give to someone considering this product?

Overall, Jira is one of the most loved and versatile Project Management tool out there. Companies should definitely consider using this to boost their productivity and organize tasks smoothly.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Tegan P.

  • Role: Operations
  • Industry: Retail
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jan 2023

Jira is an excellent tool for managing projects

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

One of its most useful characteristics is the ability to set up a wide variety of tasks, from subtasks to main tasks and even flaws, allowing for precise project management. It's able to keep tabs on and manage issues, glitches, and operations effectively.

What is your favorite aspect of this product?

Improved precision and order in keeping tabs on tasks, issues, and mistakes; sharing the same critical data for setting priorities and getting off to a good start in managing each problem as it arises. Superior coordination and cooperation amongst team members.

What do you dislike most about this product?

Jira is really useful in producing the outcomes we seek, however it is a complex platform with a steep learning curve for new users. The price tag can be prohibitive for certain businesses, especially those with a large number of users.

What recommendations would you give to someone considering this product?

Jira's positive effects on its users begin the moment they log in, thanks to the platform's user-friendly design, extensive documentation, and straightforward navigation.

Pros

  • Saves Time
  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing

George W.

  • Role: Industry Specific Role
  • Industry: Construction
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2023

"It helps us visualize our tasks and workflow."

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

It allows our team to track and report tasks, bugs and feature requests in a centralized location. Tasks can be assigned to team members, prioritized and tacked for progress.

What is your favorite aspect of this product?

I love that it helps our team to create and manage projects, assign tasks to team members and track progress. The calendar view also helps us to visualize our workflow and deadline.

What do you dislike most about this product?

When used by large teams with many projects, it can lead to slow loading times.

What recommendations would you give to someone considering this product?

It is a fantastic tool that integrates easily with other tools for example, Trello and Confluence allowing teams to share information and collaborate more effectively.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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