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Jira Logo
Jira Logo
Atlassian

Jira

Composite Score
8.9 /10
CX Score
9.2 /10
Category
Jira
8.9 /10

What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

Company Details


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Awards & Recognition

Jira won the following awards in the Project Management - Enterprise category

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Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

97 Plan to Renew

85 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

1% Negative
4% Neutral
95% Positive

Pros

  • Reliable
  • Respectful
  • Performance Enhancing
  • Enables Productivity

Feature Ratings

Average 85

Collaboration

88

Workflow Management

86

Planning and Scheduling

85

Dependency and Milestone Tracking

85

Hierarchical Task Management

84

Document Management

84

Reporting

83

Resource Management

83

Quote to Project Conversion

82

Time & Expense Tracking

82

Email Synchronization & Tracking

82

Vendor Capability Ratings

Average 82

Business Value Created

85

Breadth of Features

84

Quality of Features

84

Ease of Implementation

83

Ease of Data Integration

83

Product Strategy and Rate of Improvement

82

Ease of IT Administration

82

Ease of Customization

81

Availability and Quality of Training

81

Usability and Intuitiveness

80

Vendor Support

79

Jira Reviews

Dileep C.

  • Role: Sales Marketing
  • Industry: Communications
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Feb 2023

Quick, Resembled and Future Proof Software

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

The Ticket Assigning System is similar where the Kanban Board differentiates from the other software.

What is your favorite aspect of this product?

The Data Extract Countability Board present

What do you dislike most about this product?

The information that would be needed should also be displayed while hovered.

What recommendations would you give to someone considering this product?

Yes, would be recommending everyone who so ever is using mediocre software.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Efficient Service
  • Inspires Innovation

Benjamin Z.

  • Role: Sales Marketing
  • Industry: Entertainment
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2023

For Agile groups, this is a complete tool

Likeliness to Recommend

8 /10

What differentiates Jira from other similar products?

The user-friendliness of the interface and the high quality of the experience it provides have won me over. The quickness and simplicity of the learning path and the ease with which it may be navigated are additional notable strengths.

What is your favorite aspect of this product?

I appreciate the ease with which I can monitor the current status of tasks, track their development, and receive constructive real-time notifications; this platform not only helps me set priorities, but also gives me a bird's-eye view of the entire project from beginning to end.

What do you dislike most about this product?

In particular, non-technical users may find it difficult to install and work with Jira Software. Users that need access to the tool on the move will find the mobile app to be unsatisfactory due to its reduced capabilities in comparison to the web-based version.

What recommendations would you give to someone considering this product?

I appreciate how adaptable it is to my specific needs and how easy it is to work with others on a team, give tasks, or chat in real time with coworkers to exchange ideas and feedback. preferences, it greatly improves efficiency.

Pros

  • Performance Enhancing
  • Efficient Service
  • Helps Innovate
  • Reliable

Cindy M.

  • Role: C-Level
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2023

Senior Director Marketing

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

In conclusion, Jira is an effective software for managing projects. It's great for organizing projects and monitoring problems, and the workflow features are important for keeping track of and resolving any problems that arise. Teams that want more sophisticated capabilities, however, will have to subscribe to a subscription plan.

What is your favorite aspect of this product?

JIRA's many helpful features include the ability to handle issues, create tasks automatically, organize backlogs, and much more. The enormous amount of work that can be handled by this program while still producing reports for upper management is what makes it so appealing. An attentive support staff is there to answer any questions you may have, so integrating it into your system is a breeze.

What do you dislike most about this product?

Sometimes, Jira's steep learning curve and complicated user interface might be off-putting for new users and delay their adoption of the software. I also don't like that it's often sluggish and glitchy, which makes it difficult to get things done and reduces productivity.

What recommendations would you give to someone considering this product?

If you need to provide immediate assistance to users or customers, either personally or via the use of bespoke bots you may put up, Intercome is an excellent choice. Organizations that anticipate a significant increase in email traffic might take use of specialized bots to handle the influx. Help articles written in Intercom may turn users into raving fans of your product.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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