
What is Jira?
JIRA Software is built for every member of your software team to plan, track, and release great software.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
97 Plan to Renew
85 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+93 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Jira?
Pros
- Reliable
- Respectful
- Performance Enhancing
- Enables Productivity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Collaboration
Workflow Management
Planning and Scheduling
Dependency and Milestone Tracking
Hierarchical Task Management
Document Management
Reporting
Resource Management
Quote to Project Conversion
Time & Expense Tracking
Email Synchronization & Tracking
Vendor Capability Ratings
Business Value Created
Breadth of Features
Quality of Features
Ease of Implementation
Ease of Data Integration
Product Strategy and Rate of Improvement
Ease of IT Administration
Ease of Customization
Availability and Quality of Training
Usability and Intuitiveness
Vendor Support
Also Featured in...
Task Management
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Product Management
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Application Lifecycle Management
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Jira Reviews

Chetan K.
- Role: Information Technology
- Industry: Banking
- Involvement: IT Leader or Manager
Submitted Apr 2023
Highly customizable and super efficient
Likeliness to Recommend
What differentiates Jira from other similar products?
The level of customization provided are unmatched
What is your favorite aspect of this product?
Post basic training, anyone can use Jira. It does not require any technical knowledge. You can make any field as per your need, that is the level of customization provided in Jira
What do you dislike most about this product?
Document management is messed up. Cant open documents inside Jira without messing up the formatting
What recommendations would you give to someone considering this product?
Since there are lot of features and complexities. I would recommend then to work in information features so that the user is more aware about the functionalities
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity

Rausibell M.
- Role: Sales Marketing
- Industry: Consulting
- Involvement: Business Leader or Manager
Submitted Mar 2023
Jira logs errors and maintains constant monitoring
Likeliness to Recommend
What differentiates Jira from other similar products?
Jira is used in our company in order to measure the useful life of the software we use to carry out our operations within our company, allowing us to track errors or problems that may occur during the constant use they receive, this helps to be much more efficient when solving each of the details that may arise in the development of business operations while maintaining greater control within these.
What is your favorite aspect of this product?
Using the Kanban board we can perform a visualization from a different approach making more effective the development of processes and the operation of the tools integrated with each other, it is possible to develop error reports and document them in an orderly manner in a very simple way compared to other similar tools, project management becomes much simpler with Jira due to the high potential that can be extracted from it by creating mechanisms that allow to avoid current and future errors within each of the processes.
What do you dislike most about this product?
The tool has performance peaks that can be slowed down causing discomfort when operating it, the user management is obsolete and can be greatly improved if they propose it, it would be interesting to have a greater margin of templates for projects that can facilitate the work of our users assigned to the tool.
What recommendations would you give to someone considering this product?
Jira delivers what it promises, a software for tracking errors and problems that may arise in the operational development of the company, through a fairly fast and intuitive system that although it has much room for improvement, it works properly as long as you have the proper training. Their customer service is quite good, they always provide the best support and complement the training of our users helping them to solve the problems by themselves.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Unique Features
Clifton J.
- Role: Sales Marketing
- Industry: Media
- Involvement: IT Development, Integration, and Administration
Submitted Mar 2023
It tracks all product development needs
Likeliness to Recommend
What differentiates Jira from other similar products?
This software's efficient performance in the areas of workflow management and user interface design for applications and websites has made a significant impact on my daily life. The task itself is interesting enough that I'm not getting tired doing it.
What is your favorite aspect of this product?
Jira's sprint board is useful since it shows at a glance where a given task stands in the overall product development process. If it is turned on, it will automatically refresh the status of every ticket, which will give users access to information that is current at all times.
What do you dislike most about this product?
Integrating Jira tickets into an Excel export or a OneDrive excel file is time-consuming and not as seamless as we'd like. In order to obtain the bulk of tickets, we must repeatedly reload the link.
What recommendations would you give to someone considering this product?
There are a number of issues. Jira is the solution; it allows us to keep tabs on even the tiniest of requirements across the whole product development lifecycle, while also giving upper management a bird's-eye view of the development team's progress.
Pros
- Enables Productivity
- Efficient Service
- Security Protects
- Helps Innovate