
What is Jira?
JIRA Software is built for every member of your software team to plan, track, and release great software.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
97 Plan to Renew
85 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+93 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Jira?
Pros
- Reliable
- Respectful
- Performance Enhancing
- Enables Productivity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Collaboration
Workflow Management
Planning and Scheduling
Dependency and Milestone Tracking
Hierarchical Task Management
Document Management
Reporting
Resource Management
Quote to Project Conversion
Time & Expense Tracking
Email Synchronization & Tracking
Vendor Capability Ratings
Business Value Created
Breadth of Features
Quality of Features
Ease of Implementation
Ease of Data Integration
Product Strategy and Rate of Improvement
Ease of IT Administration
Ease of Customization
Availability and Quality of Training
Usability and Intuitiveness
Vendor Support
Also Featured in...
Task Management
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Product Management
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Application Lifecycle Management
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Jira Reviews

Ashlee L.
- Role: Industry Specific Role
- Industry: Banking
- Involvement: End User of Application
Submitted Apr 2023
Great product but needs more customization
Likeliness to Recommend
What differentiates Jira from other similar products?
Better suited for larger organizations 10K+
What is your favorite aspect of this product?
roadmap planning
What do you dislike most about this product?
lack of customization and ease of updating epics/stories/capabilities
What recommendations would you give to someone considering this product?
if your organization is more complex, this is great tool to use.
Pros
- Continually Improving Product
- Enables Productivity
- Helps Innovate
- Reliable

Divya V.
- Role: Human Resources
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Apr 2023
Jira is a fantastic management tool.
Likeliness to Recommend
What differentiates Jira from other similar products?
Jira has several features and capabilities that differentiate it from other similar products: Customizable workflows: Jira offers highly customizable workflows that can be tailored to match the specific needs of a team or project. This allows teams to adapt the tool to their own unique processes and work styles. Integration capabilities: Jira has a wide range of integration capabilities with other tools and services, such as GitHub, Slack, and Confluence. This allows teams to create a seamless workflow between different systems. Reporting capabilities: Jira provides wide range of reporting capabilities .
What is your favorite aspect of this product?
its flexibility and customizability, integration capabilities with other tools, support for agile methodologies, and reporting capabilities.
What do you dislike most about this product?
Limited customization options for certain features.. Limited search functionality, making it difficult to find specific items. Lack of transparency in the product roadmap and feature development process. Limited support for non-technical teams or projects outside of software development.
What recommendations would you give to someone considering this product?
If considering Jira as a project management tool, it's important to evaluate the team's specific needs and workflows to ensure it's the right fit. Starting small and investing in training can help overcome the steep learning curve and overwhelming interface. Customizing the tool to match the team's processes can help maximize its effectiveness. However, it's worth considering potential drawbacks such as high cost for large teams or limited customization options for certain features. Ultimately, Jira can be a powerful tool for agile development teams, but it's important to carefully evaluate its suitability for your team and use case.
Pros
- Effective Service
- Altruistic
- Includes Product Enhancements
- Reliable

Pedro T.
- Role: Operations
- Industry: Technology
- Involvement: End User of Application
Submitted Mar 2023
great tool for managing products and processes
Likeliness to Recommend
What differentiates Jira from other similar products?
The possibility of creating personalized and segmented spaces greatly facilitates communication between our support team and the engineering team. Unlike other solutions on the market, Jira organizes everything in a very clear way and allows you to receive notifications about each update in the status of a process.
What is your favorite aspect of this product?
The organization of the elements and ease of implementation of a tool with so many possibilities is certainly what most pleases our team. In addition, Jira allowed optimizing and scaling communication between different sectors of the company, as it manages to allow different accesses and views for each employee.
What do you dislike most about this product?
The interface could be a little less cumbersome, or allow the user to customize its view according to their daily needs.
What recommendations would you give to someone considering this product?
I would recommend it for companies that have a large number of employees and difficulty in communicating between different areas within a new project. If you are going to use it for internal or external processes, I recommend talking to the teams involved and understanding what their needs are and whether Jira would meet them.
Pros
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
- Unique Features