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Atlassian

Jira

Composite Score

8.9 /10

CX Score

9.2 /10

1103 Reviews Write a Review

What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

Company Details

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Awards & Recognition

Jira won the following awards in the Project Management - Enterprise category

Filter By

0 Top Rated Capabilities

6 Top Rated Features

Latest Award, 2025

Product Impact

2025

1 Top Rated Capabilities

2 Top Rated Features

2024

1 Top Rated Capabilities

4 Top Rated Features

2023

1 Top Rated Capabilities

6 Top Rated Features

2022

Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

97 Plan to Renew

85 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

1% Negative

4% Neutral

95% Positive

Pros

Reliable
Respectful
Performance Enhancing
Enables Productivity

Feature Ratings

Average 84

Collaboration

Workflow Management

Planning and Scheduling

Dependency and Milestone Tracking

Hierarchical Task Management

Document Management

Reporting

Resource Management

Retainer Management

Time & Expense Tracking

Calendar Integration

Vendor Capability Ratings

Average 82

Business Value Created

Breadth of Features

Quality of Features

Ease of Implementation

Ease of Data Integration

Product Strategy and Rate of Improvement

Ease of IT Administration

Ease of Customization

Availability and Quality of Training

Usability and Intuitiveness

Vendor Support

Also Featured in...

Task Management

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Product Management

Translation missing: en.product_page.ratings.score 8.9

View Jira in this category (opens in a new tab)

Application Lifecycle Management

Translation missing: en.product_page.ratings.score 8.9

View Jira in this category (opens in a new tab)

Jira Reviews

Ankur Y.

Role: Information Technology
Industry: Engineering
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Oct 2023

Best way to handle your project work

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

It's a great product which have all the features including you can divide your project works into task, assuaging them , manage your budget, monitor the progress, can connect over there, can manage the timeline and deadlines of task. Overall, a great product

What is your favorite aspect of this product?

Creating stories and manage my workload there

What do you dislike most about this product?

To be honest nothing to dislike about this product, great product. But should make it less complex features wise

What recommendations would you give to someone considering this product?

One who want to optimise their resources and work load should use it

Pros

Trustworthy
Efficient Service
Effective Service
Caring

Sainath S.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Sep 2023

Overdone UX, clunky,basics need multiple clicks

Likeliness to Recommend

5 /10

What differentiates Jira from other similar products?

The only thing I found good so far is the ability to set up field update workflows and a good integration with tools like Product board and Atlassian's own tools like confluence. The rich text editor support in comments, Story Description etc is good.

What is your favorite aspect of this product?

Not a fan to name favourites

What do you dislike most about this product?

Clunky UX, requires multiple clicks for simple actions. Needs a Simple or Startup mode

What recommendations would you give to someone considering this product?

If you are a large team and have a very stringent SCRUM - Sprint Process with enough SCRUM masters and folks to implement the nitty gritties go for this. For a growing startup or lean tech team that believes in Do over Say and planning. Please stick to LINEAR and do yourself a Favour

Pros

Reliable
Includes Product Enhancements
Security Protects

Cons

Less Performance Enhancing
Less Productive
Commodity Features

Marcy M.

Role: Operations
Industry: Healthcare
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Sep 2023

Great & powerful tool but not feature-rich enough

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

It's an industry leader for a reason. It does make issue management & communication easy & flexible. If you learn how to administer & customize it, it can do a lot

What is your favorite aspect of this product?

From a user perspective, it's easy to utilize, find tasks and work on them - especially for agile methodologies. Things like automation, custom post functions, etc add even more power to the system

What do you dislike most about this product?

Doesn't work well for waterfall methodologies with critical path interdependencies. Doesn't work well for time tracking & budgeting or resource planning. Also administering the system is a chore. With settings at project issue, scheme, levels to all apply it can be extremely confusing and difficult to learn

What recommendations would you give to someone considering this product?

JIRA can be a phenomenal tool to incorporate into your business if it suits your needs. Most in the industry are familiar with and adapting to it once implemented therefore should be smooth. But assess your particular business & project needs and ensure it is the right tool to meet them

Latest Research

Jira

What is Jira?

Company Details

Need Assistance?

Awards & Recognition

Jira Ratings

89 Likeliness to Recommend

97 Plan to Renew

85 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love Jira?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Workflow Management Includes ability to support flexible and comprehensive workflow-based capabilities.

Planning and Scheduling Includes milestones, tasks and resource assignments (can also include WBS and CPM).

Dependency and Milestone Tracking Ability to define project development stages and task dependencies while setting milestones to mark specific points in a project

Hierarchical Task Management Ability to create both templates and unique projects and support tasks that can be divided into sub-tasks and delegated

Document Management Includes features such as check-in/check-out and versioning controls on documents and artifacts.

Reporting Straightforward data storage with ability to create reports easily. Able to easily modify and build dashboards for real-time updates on KPI's and timelines.

Resource Management Includes resource allocation, expense tracking, and resource planning.

Retainer Management Manage the ongoing and recurring work you do for clients, including tasks and billing.

Time & Expense Tracking Ability to track time for planning and estimating

Calendar Integration Syncs calendar objects within the integrated email service, which captures the time within the work object.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Task Management

Product Management

Application Lifecycle Management

Jira Reviews

Ankur Y.

Best way to handle your project work

Likeliness to Recommend

Pros

Sainath S.

Overdone UX, clunky,basics need multiple clicks

Likeliness to Recommend

Pros

Cons

Marcy M.

Great & powerful tool but not feature-rich enough

Likeliness to Recommend

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Title

Feature Ratings

Collaboration

Workflow Management

Planning and Scheduling

Dependency and Milestone Tracking

Hierarchical Task Management

Document Management

Reporting

Resource Management

Retainer Management

Time & Expense Tracking

Calendar Integration

Vendor Capability Ratings

Business Value Created

Breadth of Features

Quality of Features

Ease of Implementation

Ease of Data Integration

Product Strategy and Rate of Improvement

Ease of IT Administration

Ease of Customization

Availability and Quality of Training

Usability and Intuitiveness

Vendor Support