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Atlassian

Jira

Composite Score

8.9 /10

CX Score

9.2 /10

1103 Reviews Write a Review

What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

Company Details

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Awards & Recognition

Jira won the following awards in the Project Management - Enterprise category

Filter By

0 Top Rated Capabilities

6 Top Rated Features

Latest Award, 2025

Product Impact

2025

1 Top Rated Capabilities

2 Top Rated Features

2024

1 Top Rated Capabilities

4 Top Rated Features

2023

1 Top Rated Capabilities

6 Top Rated Features

2022

Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

97 Plan to Renew

85 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

1% Negative

4% Neutral

95% Positive

Pros

Reliable
Respectful
Performance Enhancing
Enables Productivity

Feature Ratings

Average 84

Collaboration

Workflow Management

Planning and Scheduling

Dependency and Milestone Tracking

Hierarchical Task Management

Document Management

Reporting

Resource Management

Retainer Management

Time & Expense Tracking

Calendar Integration

Vendor Capability Ratings

Average 82

Business Value Created

Breadth of Features

Quality of Features

Ease of Implementation

Ease of Data Integration

Product Strategy and Rate of Improvement

Ease of IT Administration

Ease of Customization

Availability and Quality of Training

Usability and Intuitiveness

Vendor Support

Also Featured in...

Task Management

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Product Management

Translation missing: en.product_page.ratings.score 8.9

View Jira in this category (opens in a new tab)

Application Lifecycle Management

Translation missing: en.product_page.ratings.score 8.9

View Jira in this category (opens in a new tab)

Jira Reviews

Aashita R.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2023

Best for tracking tasks

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

Best in class task and project tracking.

What is your favorite aspect of this product?

Add members to existing tasks, create weekly targets.

What do you dislike most about this product?

Nothing specific to dislike

What recommendations would you give to someone considering this product?

This is the marked standard task tracker.

Pros

Helps Innovate
Continually Improving Product
Reliable
Trustworthy

Ashish T.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2023

Jira Simplifying Project Management.

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

Jira's unmatched power and flexibility set it apart from other tools. Its inherent structure provides a solid foundation for customization, enabling users to tailor it to their specific needs. Boasting a vast community and robust user support, Jira seamlessly integrates plugins from the marketplace, further enhancing its capabilities.

What is your favorite aspect of this product?

Cloud-based Jira projects offer enhanced customization, enabling organizations to tailor workflows to their specific needs. The intuitive dashboard provides a centralized overview of pending tasks. Customizable workflows and configurable boards further streamline project management.

What do you dislike most about this product?

To maximize Jira's potential, a thorough understanding of its features and advantages is essential. Though challenges may arise, such as navigating between backlogs and other tables, enhancing usability through defaulting ticket features like discounts would be beneficial.

What recommendations would you give to someone considering this product?

Carefully assess your project management needs and goals to determine if Jira's customization and features align with your requirements. Consider the learning curve associated with Jira and ensure you are willing to invest the time in mastering its functionality.

Pros

Performance Enhancing
Inspires Innovation
Caring
Fair

Priya J.

Role: Information Technology
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2023

JIra is one of the best ticketing system.

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

JIRA is a comprehensive project management system that offers a wide range of features to streamline project planning, tracking, and collaboration. Having used JIRA extensively in my role as a project manager, I've found it to be a valuable tool for keeping projects on track and fostering efficient team communication.

What is your favorite aspect of this product?

Customization and Flexibility: JIRA's greatest strength is its flexibility. It allows you to create custom workflows, issue types, and fields, making it suitable for a variety of project types and industries. Whether you're managing software development, marketing campaigns, or even HR processes, JIRA can be tailored to your needs.

What do you dislike most about this product?

Steep Learning Curve: While JIRA's customizability is a strength, it can also be a weakness. The system has a steep learning curve, and it may take some time for new users to become proficient in creating workflows and configuring their instance.

What recommendations would you give to someone considering this product?

For teams willing to invest the time and resources into setting it up properly, JIRA can be a game-changer in their project management efforts.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Latest Research

Jira

What is Jira?

Company Details

Need Assistance?

Awards & Recognition

Jira Ratings

89 Likeliness to Recommend

97 Plan to Renew

85 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love Jira?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Workflow Management Includes ability to support flexible and comprehensive workflow-based capabilities.

Planning and Scheduling Includes milestones, tasks and resource assignments (can also include WBS and CPM).

Dependency and Milestone Tracking Ability to define project development stages and task dependencies while setting milestones to mark specific points in a project

Hierarchical Task Management Ability to create both templates and unique projects and support tasks that can be divided into sub-tasks and delegated

Document Management Includes features such as check-in/check-out and versioning controls on documents and artifacts.

Reporting Straightforward data storage with ability to create reports easily. Able to easily modify and build dashboards for real-time updates on KPI's and timelines.

Resource Management Includes resource allocation, expense tracking, and resource planning.

Retainer Management Manage the ongoing and recurring work you do for clients, including tasks and billing.

Time & Expense Tracking Ability to track time for planning and estimating

Calendar Integration Syncs calendar objects within the integrated email service, which captures the time within the work object.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Task Management

Product Management

Application Lifecycle Management

Jira Reviews

Aashita R.

Best for tracking tasks

Likeliness to Recommend

Pros

Ashish T.

Jira Simplifying Project Management.

Likeliness to Recommend

Pros

Priya J.

JIra is one of the best ticketing system.

Likeliness to Recommend

Pros

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Title

Feature Ratings

Collaboration

Workflow Management

Planning and Scheduling

Dependency and Milestone Tracking

Hierarchical Task Management

Document Management

Reporting

Resource Management

Retainer Management

Time & Expense Tracking

Calendar Integration

Vendor Capability Ratings

Business Value Created

Breadth of Features

Quality of Features

Ease of Implementation

Ease of Data Integration

Product Strategy and Rate of Improvement

Ease of IT Administration

Ease of Customization

Availability and Quality of Training

Usability and Intuitiveness

Vendor Support