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Atlassian

Jira

Composite Score

8.9 /10

CX Score

9.2 /10

1104 Reviews Write a Review

What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

Company Details

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Awards & Recognition

Jira won the following awards in the Project Management - Enterprise category

Filter By

0 Top Rated Capabilities

6 Top Rated Features

Latest Award, 2025

Product Impact

2025

1 Top Rated Capabilities

2 Top Rated Features

2024

1 Top Rated Capabilities

4 Top Rated Features

2023

1 Top Rated Capabilities

6 Top Rated Features

2022

Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

97 Plan to Renew

85 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

1% Negative

4% Neutral

95% Positive

Pros

Reliable
Respectful
Performance Enhancing
Enables Productivity

Feature Ratings

Average 84

Collaboration

Workflow Management

Planning and Scheduling

Dependency and Milestone Tracking

Hierarchical Task Management

Document Management

Reporting

Resource Management

Retainer Management

Time & Expense Tracking

Calendar Integration

Vendor Capability Ratings

Average 82

Business Value Created

Breadth of Features

Quality of Features

Ease of Implementation

Ease of Data Integration

Product Strategy and Rate of Improvement

Ease of IT Administration

Ease of Customization

Availability and Quality of Training

Usability and Intuitiveness

Vendor Support

Also Featured in...

Task Management

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Product Management

Translation missing: en.product_page.ratings.score 8.9

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Application Lifecycle Management

Translation missing: en.product_page.ratings.score 8.9

View Jira in this category (opens in a new tab)

Jira Reviews

Yash K.

Role: Information Technology
Industry: Engineering
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Feb 2025

Powerful but Needs Smarter Automation & UI Enhance

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

Unlike many competitors, Jira allows teams to tailor workflows to fit their exact processes, making it ideal for diverse teams and industries. and Jira excels in agile methodologies with built-in Scrum and Kanban boards, sprint planning, backlog management, and velocity tracking. and It seamlessly integrates with tools like Confluence, Bitbucket, GitHub, Slack, and hundreds of third-party apps, making it highly extensible. Jira is designed to handle everything from small teams to enterprise-scale organizations, offering advanced permission settings and performance optimizations.

What is your favorite aspect of this product?

My favorite aspect of Jira is its highly customizable workflows and automation. The ability to tailor issue tracking, set up custom fields, automate repetitive tasks, and integrate with various development tools makes it incredibly powerful for teams of all sizes. This flexibility allows organizations to adapt Jira to their unique processes rather than adjusting their workflows to fit the software. Plus, its strong agile support with Scrum and Kanban boards makes project management seamless for development teams.

What do you dislike most about this product?

What I dislike most about Jira is its complexity and steep learning curve. While its customization options are powerful, they can be overwhelming for new users, requiring significant setup and configuration. The UI can feel cluttered, and simple tasks sometimes take more clicks than necessary. Additionally, performance can slow down with large projects, and many essential features (like advanced reporting and time tracking) require third-party plugins, adding to the cost and complexity. A more intuitive interface and built-in features would greatly enhance the user experience.

What recommendations would you give to someone considering this product?

Jira is highly customizable but can be overwhelming. Assess whether you need its advanced features or if a simpler tool (like Trello or Asana) would suffice. Instead of diving into complex workflows, begin with default templates for Scrum or Kanban and gradually customize as you get comfortable. Use Jira’s built-in automation rules to streamline repetitive tasks, reduce manual effort, and improve team efficiency.

Pros

Helps Innovate
Reliable
Enables Productivity
Trustworthy

Erick C.

Role: Information Technology
Industry: Transportation
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2025

Established product for task management.

Likeliness to Recommend

6 /10

What differentiates Jira from other similar products?

Scalability. Jira seemingly has endless "nesting" abilities for task management.

What is your favorite aspect of this product?

Once you have the hang of it, then it becomes second nature to setup projects and task management in Jira. But the learning curve can be a little steep at first.

What do you dislike most about this product?

Its visualization of its task management (to me) leaves a little to be desired.

What recommendations would you give to someone considering this product?

It's a solid product long established in the industry. If you are looking for a fairly simple tool for task management, then look no further.

Jordan T.

Role: Sales Marketing
Industry: Insurance
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2025

Reliable project management tool.

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

Sophisticated and detailed options for project management.

What is your favorite aspect of this product?

Its easy to use but also sophisticated for detailed processes.

What do you dislike most about this product?

It can be a bit tedious to use.

What recommendations would you give to someone considering this product?

Give it a try and see if it works for you!

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Latest Research

Jira

What is Jira?

Company Details

Need Assistance?

Awards & Recognition

Jira Ratings

89 Likeliness to Recommend

97 Plan to Renew

85 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love Jira?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Workflow Management Includes ability to support flexible and comprehensive workflow-based capabilities.

Planning and Scheduling Includes milestones, tasks and resource assignments (can also include WBS and CPM).

Dependency and Milestone Tracking Ability to define project development stages and task dependencies while setting milestones to mark specific points in a project

Hierarchical Task Management Ability to create both templates and unique projects and support tasks that can be divided into sub-tasks and delegated

Document Management Includes features such as check-in/check-out and versioning controls on documents and artifacts.

Reporting Straightforward data storage with ability to create reports easily. Able to easily modify and build dashboards for real-time updates on KPI's and timelines.

Resource Management Includes resource allocation, expense tracking, and resource planning.

Retainer Management Manage the ongoing and recurring work you do for clients, including tasks and billing.

Time & Expense Tracking Ability to track time for planning and estimating

Calendar Integration Syncs calendar objects within the integrated email service, which captures the time within the work object.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Task Management

Product Management

Application Lifecycle Management

Jira Reviews

Yash K.

Powerful but Needs Smarter Automation & UI Enhance

Likeliness to Recommend

Pros

Erick C.

Established product for task management.

Likeliness to Recommend

Jordan T.

Reliable project management tool.

Likeliness to Recommend

Pros

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Title

Feature Ratings

Collaboration

Workflow Management

Planning and Scheduling

Dependency and Milestone Tracking

Hierarchical Task Management

Document Management

Reporting

Resource Management

Retainer Management

Time & Expense Tracking

Calendar Integration

Vendor Capability Ratings

Business Value Created

Breadth of Features

Quality of Features

Ease of Implementation

Ease of Data Integration

Product Strategy and Rate of Improvement

Ease of IT Administration

Ease of Customization

Availability and Quality of Training

Usability and Intuitiveness

Vendor Support