What is Ivanti Neurons for ITSM?
Ivanti Neurons for ITSM provides enterprise-capable, end-to-end service management capabilities throughout the service delivery lifecycle, from request capture to remediation. Built on industry standards with 14 ITIL practices, Ivanti Neurons for ITSM is designed to expand as your needs increase. Automated workflows eliminate costly manual processes while making operations more efficient, compliant, and secure. Whether you're looking for an IT help desk / support ticket solution or need to perform more advanced ITIL service management processes, the modular design of Ivanti Neurons for ITSM is packaged to deploy quickly and scale easily to adapt as your requirements grow.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
86 Likeliness to Recommend
1
Since last award
99 Plan to Renew
77 Satisfaction of Cost Relative to Value
3
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+86 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Ivanti Neurons for ITSM?
Pros
- Reliable
- Trustworthy
- Enables Productivity
- Fair
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Technician Administration
Service Catalog
End User Self Serve
End User Support Solutions
Systems Management Integration
Multi-Site Functionality
Integration With IT Tools
Integrated Knowledge Management
Multi Device Capability
Business Application Integration
Reporting
Vendor Capability Ratings
Breadth of Features
Ease of IT Administration
Business Value Created
Quality of Features
Usability and Intuitiveness
Ease of Data Integration
Ease of Implementation
Availability and Quality of Training
Ease of Customization
Vendor Support
Product Strategy and Rate of Improvement
Ivanti Neurons for ITSM Screenshots
Incident Dashboard
Incident Correlation
Executive Dashboard
2025 Self Service
Ivanti Neurons for ITSM Reviews
Mradul T.
- Role: Information Technology
- Industry: Banking
- Involvement: IT Leader or Manager
Submitted Jul 2025
Ivanti- leader in ITSM
Likeliness to Recommend
What differentiates Ivanti Neurons for ITSM from other similar products?
Efficiency and effectiveness, technical enhancement, good product support and proper documentation. Transparent pricing and helped enhance productivity by feature rich components as well as ease of use.
What is your favorite aspect of this product?
Ease of Integration.
What do you dislike most about this product?
Nothing much, team works constantly with ivanti and is happy with the overall usage
What recommendations would you give to someone considering this product?
Try implementing ivanti once in your projects, the ui/ux is feature rich and is easy to use, good support from tech team as well
Pros
- Continually Improving Product
- Reliable
- Efficient Service
- Effective Service
Justice E.
- Role: Information Technology
- Industry: Banking
- Involvement: IT Leader or Manager
Submitted Feb 2025
Amazing stuff
Likeliness to Recommend
What differentiates Ivanti Neurons for ITSM from other similar products?
Efficiency
What is your favorite aspect of this product?
Scalability
What do you dislike most about this product?
The cost on usage
What recommendations would you give to someone considering this product?
It's Flexibile
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Vaibhav P.
- Role: C-Level
- Industry: Consulting
- Involvement: IT Leader or Manager
Submitted Feb 2024
Ivanti Neurons: Streamlined ITSM
Likeliness to Recommend
What differentiates Ivanti Neurons for ITSM from other similar products?
Ivanti Neurons for ITSM stands out for its advanced AI capabilities, comprehensive integration with IT asset management, and real-time collaboration tools. Its focus on self-healing capabilities and intelligent chatbot integration streamlines IT operations and enhances user experience.
What is your favorite aspect of this product?
My favorite aspect of Ivanti Neurons for ITSM is its advanced AI capabilities. These features enable predictive analytics and proactive incident resolution, helping to streamline IT operations and improve service delivery efficiency.
What do you dislike most about this product?
One aspect of Ivanti Neurons for ITSM that could be improved is its user interface. While functional, it could benefit from a more modern and intuitive design to enhance usability and streamline navigation for users.
What recommendations would you give to someone considering this product?
For those considering Ivanti Neurons for ITSM, I would recommend thoroughly evaluating your organization's IT service management needs and aligning them with the capabilities of the platform. Take advantage of demos and trials to explore features firsthand and ensure they meet your requirements. Additionally, consider factors such as implementation complexity and ongoing support to ensure a smooth transition and effective utilization of the platform. Prioritize training and user adoption initiatives to maximize the benefits of Ivanti Neurons for ITSM for your organization.
Pros
- Respectful
- Generous Negotitation
- Over Delivered
- Includes Product Enhancements
