What is Ivanti Neurons for ITSM?
Ivanti Neurons for ITSM provides enterprise-capable, end-to-end service management capabilities throughout the service delivery lifecycle, from request capture to remediation. Built on industry standards with 14 ITIL practices, Ivanti Neurons for ITSM is designed to expand as your needs increase. Automated workflows eliminate costly manual processes while making operations more efficient, compliant, and secure. Whether you're looking for an IT help desk / support ticket solution or need to perform more advanced ITIL service management processes, the modular design of Ivanti Neurons for ITSM is packaged to deploy quickly and scale easily to adapt as your requirements grow.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceIvanti Neurons for ITSM Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Ivanti Neurons for ITSM.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
86 Likeliness to Recommend
1
Since last award
99 Plan to Renew
77 Satisfaction of Cost Relative to Value
3
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+86 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Ivanti Neurons for ITSM?
Pros
- Reliable
- Trustworthy
- Enables Productivity
- Fair
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Technician Administration
Service Catalog
End User Self Serve
End User Support Solutions
Systems Management Integration
Multi-Site Functionality
Integration With IT Tools
Integrated Knowledge Management
Multi Device Capability
Business Application Integration
Reporting
Vendor Capability Ratings
Breadth of Features
Ease of IT Administration
Business Value Created
Quality of Features
Usability and Intuitiveness
Ease of Data Integration
Ease of Implementation
Availability and Quality of Training
Ease of Customization
Vendor Support
Product Strategy and Rate of Improvement
Ivanti Neurons for ITSM Screenshots
Incident Dashboard
Incident Correlation
Executive Dashboard
2025 Self Service
Ivanti Neurons for ITSM Reviews
Cindy R.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Apr 2026
Accelerating support excellence
Likeliness to Recommend
What differentiates Ivanti Neurons for ITSM from other similar products?
I believe the most compelling factor in this product's differentiation is the scalability of its automation engine. I see a significant advantage in how automated bots can be deployed to handle the entire lifecycle of an asset, from the initial onboarding and software provisioning to the eventual decommissioning and reclamation of licenses.
What is your favorite aspect of this product?
I believe the most impressive aspect of this product is its shift from reactive to proactive management through self-healing automation. I am also particularly impressed by how the automation engine handles the entire lifecycle of an asset. I see great value in the way it manages everything from initial software provisioning to the eventual reclamation of unused licenses.
What do you dislike most about this product?
I see the product as a complete and stable solution because the current architecture fulfills all requirements and provides an out-of-the-box experience.
What recommendations would you give to someone considering this product?
Its flexible deployment options will ensure the tool fits in the environment rather than forcing the environment to change to fit the tool.
Pros
- Reliable
- Unique Features
- Efficient Service
- Saves Time
Aarav M.
- Role: Information Technology
- Industry: Other
- Involvement: End User of Application
Submitted Apr 2026
Automation first ITSM platform.
Likeliness to Recommend
What differentiates Ivanti Neurons for ITSM from other similar products?
I like the way it approaches automation. Instead of just building workflows it leans into event driven actions if something breaks, slows down or behaves abnormally it can respond automatically without waiting for a human to step in.
What is your favorite aspect of this product?
My favorite aspect is its self healing automation it can detect and fix issues automatically, reducing manual work and keeping systems running smoothly without constant intervention.
What do you dislike most about this product?
It’s a powerful platform but getting to that power takes effort. Setting things up, customizing workflows or even navigating certain parts of the UI isn’t always as smooth as expect.
What recommendations would you give to someone considering this product?
It’s a great choice if your environment is complex and you genuinely need strong automation, endpoint visibility and tighter control over IT operations.
Pros
- Continually Improving Product
- Reliable
- Effective Service
- Respectful
Cons
- Leverages Incumbent Status
Harshiv J.
- Role: Vendor Management
- Industry: Technology
- Involvement: End User of Application
Submitted Mar 2026
Ivanti the most loved tool for ITSM by our team
Likeliness to Recommend
What differentiates Ivanti Neurons for ITSM from other similar products?
Ai powered automation built in proactive IT workflows that can predict issues and automate resolution not just react to tickets. Context aware service management like incidents with assets users changes and health data for smarter prioritisation.
What is your favorite aspect of this product?
The standout for me is the predictive automation and Event correlation when it flags trends or recurring issues before users even report them it fundamentally shifts support from reactive to proactive.
What do you dislike most about this product?
Stepper learning curve for teams power capabilities come with lots of configuration decisions. Reporting can be clunky without some customisation. Integration outside the Invanti ecosystem sometimes needs additional work or middleware.
What recommendations would you give to someone considering this product?
Invest in upfront process design take time defining workflows before diving into automation. Ensure training for admins to make the most out of automation and collaboration features.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
