What is Ivanti ITSM?
Ivanti Neurons for ITSM is a flexible and complete cloud-optimized ITSM solution available. It automates workflows, eliminating costly manual processes improving businesses' efficiency, compliancy, and security. Whether it's IT help desk / support ticket solution or need to perform more advanced ITIL service management processes, Ivanti Neurons for ITSM can scale and adapt to meet specific business needs.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
85 Likeliness to Recommend
1
Since last award
97 Plan to Renew
2
Since last award
74 Satisfaction of Cost Relative to Value
3
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+82 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Ivanti ITSM?
Pros
- Reliable
- Trustworthy
- Enables Productivity
- Acts with Integrity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Technician Administration
Service Catalog
End User Self Serve
End User Support Solutions
Systems Management Integration
Multi-Site Functionality
Integration With IT Tools
Integrated Knowledge Management
Multi Device Capability
Business Application Integration
Reporting
Vendor Capability Ratings
Ease of IT Administration
Breadth of Features
Business Value Created
Quality of Features
Usability and Intuitiveness
Ease of Data Integration
Ease of Implementation
Availability and Quality of Training
Ease of Customization
Vendor Support
Product Strategy and Rate of Improvement
Also Featured in...
Ivanti ITSM Screenshots
Incident Dashboard
Incident Correlation
Executive Dashboard
2025 Self Service
Ivanti ITSM Reviews
John F.
- Role: Information Technology
- Industry: Education
- Involvement: IT Leader or Manager
Submitted Jan 2021
Great product, affordable, concurrent user license
Likeliness to Recommend
What differentiates Ivanti ITSM from other similar products?
The ability to create your own workflows and processes for business specific needs.
What is your favorite aspect of this product?
The ease of customization.
What do you dislike most about this product?
The user interface screens are not consistent across multiple platforms.
What recommendations would you give to someone considering this product?
Continue to review and update your implementation as you progress in the knowledge and capabilities of this product.
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity
Brent O.
- Role: Information Technology
- Industry: Insurance
- Involvement: IT Leader or Manager
Submitted Jan 2021
Capable, reliable, Quick Time to Value
Likeliness to Recommend
What differentiates Ivanti ITSM from other similar products?
The ability to deliver value through the tool as a platform without the need for niche development resources allows us to deliver change rapidly. Customer satisfaction is also a differentiator - with steady growth and industry presence, Cherwell Service Management is a product we have confidence in from a company we expect to be a major player in the space for a long time.
What is your favorite aspect of this product?
The flexibility and the agility with which change can be delivered.
What do you dislike most about this product?
The disparity between the web based application and the client version. As the web based version matures, we expect the gap to narrow between the two but in the meantime there are still distinct advantages to the client version over the web based application.
What recommendations would you give to someone considering this product?
Do some concurrent user analysis in the current / legacy tool (if applicable) to help guide the sizing decision for licensing.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
- Role: Information Technology
- Industry: Finance
- Involvement: IT Development, Integration, and Administration
Submitted Jan 2021
The Dashboards are amazing!
Likeliness to Recommend
Pros
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
- Caring
Cons
- Vendor's Interest First
- Under Delivered
