What is Intercom?
The modern customer communications platform that unifies every aspect of the customer journey, from conversion to engagement to support. Connecting with customers is more important than ever. We can help with scalable messaging for sales, marketing, and support.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
90 Likeliness to Recommend
99 Plan to Renew
86 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+97 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Intercom?
Pros
- Helps Innovate
- Trustworthy
- Continually Improving Product
- Enables Productivity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Integration With CRM
Leads Generation
Voice or Text Input
Knowledgebase
Multi-channel
Personalized Service
Scheduled Availability
Application Programming Interface
Translation
Natural Language Processing
Wayfinding
Vendor Capability Ratings
Ease of Implementation
Availability and Quality of Training
Ease of IT Administration
Usability and Intuitiveness
Product Strategy and Rate of Improvement
Business Value Created
Breadth of Features
Ease of Customization
Quality of Features
Ease of Data Integration
Vendor Support
Intercom Reviews
Kaylany B.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted May 2021
Simplification of communications with the client.
Likeliness to Recommend
What differentiates Intercom from other similar products?
Intercom is beneficial for audience segmentation, real-time performance monitoring, message tagging and team assignment very useful for customer user profiles and custom response templates.
What is your favorite aspect of this product?
I like Intercom allows for excellent website integration, contact management is efficient, and the ability to actually follow the customer through the onboarding process to find out what steps they take on their website is great too. chat is also competent.
What do you dislike most about this product?
With Intercom there are times where it is difficult to control all the notifications.
What recommendations would you give to someone considering this product?
I recommend Intercom is easy to combine all communication channels in one place, the interface is easy for beginners, it provides excellent functions to filter and segment users.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Andrew S.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted May 2021
To work with consumers through chat.
Likeliness to Recommend
What differentiates Intercom from other similar products?
Intercom is prominent for obtaining information, offering promotions, converting leads, providing support, hosting a help center, and creating unique customer journeys directly from the platform.
What is your favorite aspect of this product?
I like Intercom it is easy to use and configure, it allows to automate a lot of customer support and simplify deliveries, it facilitates the useful inbox function to provide quick and easy assistance.
What do you dislike most about this product?
In Intercom the chat function is excellent in the intercom, but it is difficult to navigate and find things when trying to use other functions.
What recommendations would you give to someone considering this product?
I recommend Intercom because it offers one of the best experiences for using top-notch live chat on mobile and desktop browsers.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Vijayraj d.
- Role: Information Technology
- Industry: Engineering
- Involvement: End User of Application
Submitted May 2021
It really help improving customer satisfaction
Likeliness to Recommend
What differentiates Intercom from other similar products?
Very good natural language processing and artificial intelligence engine. This lags with other software
What is your favorite aspect of this product?
Usability would be more easy for my end users
What do you dislike most about this product?
Nothing much. It really helps to boost your business by engaging better with customer in support
What recommendations would you give to someone considering this product?
If you really wish to reduce the amount of cost spend for man power in handling customer chat. For sure you should consider buying this!
Pros
- Enables Productivity
- Unique Features
- Performance Enhancing
- Trustworthy
