What is Intercom?
The modern customer communications platform that unifies every aspect of the customer journey, from conversion to engagement to support. Connecting with customers is more important than ever. We can help with scalable messaging for sales, marketing, and support.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
90 Likeliness to Recommend
99 Plan to Renew
86 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+97 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Intercom?
Pros
- Helps Innovate
- Trustworthy
- Continually Improving Product
- Enables Productivity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Integration With CRM
Leads Generation
Voice or Text Input
Knowledgebase
Multi-channel
Personalized Service
Scheduled Availability
Application Programming Interface
Translation
Natural Language Processing
Wayfinding
Vendor Capability Ratings
Ease of Implementation
Availability and Quality of Training
Ease of IT Administration
Usability and Intuitiveness
Product Strategy and Rate of Improvement
Business Value Created
Breadth of Features
Ease of Customization
Quality of Features
Ease of Data Integration
Vendor Support
Intercom Reviews
Ahmad S.
- Role: Consultant
- Industry: Other
- Involvement: Business Leader or Manager
Submitted Dec 2021
Best CS Platform, Best Customer Satisfaction
Likeliness to Recommend
What differentiates Intercom from other similar products?
Intercom is huge when it comes to handling customer they are from A to Z service you can handle your customers and respond to them also be proactive and follow up and you have all the tools needed
What is your favorite aspect of this product?
The reports and chat bots Intercom is so powerful when it comes to reports, you can easily see all your team's work and progress ease of integration with more than 250 app using chat bots to automatically respond to your clients while your team is away
What do you dislike most about this product?
What I dislike it that the chatbot only comes in English, I wish if it's in Arabic
What recommendations would you give to someone considering this product?
Consider the best plan for your business and pay for it
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
Alaia S.
- Role: Operations
- Industry: Technology
- Involvement: End User of Application
Submitted Dec 2021
Very easy to implement
Likeliness to Recommend
What differentiates Intercom from other similar products?
The product is extremely easy to implement with no coding knowledge needed
What is your favorite aspect of this product?
Its intuitive UX/UI
What do you dislike most about this product?
The product can be a bit buggy sometimes
What recommendations would you give to someone considering this product?
If you're looking for a chatbot, I recommend using Intercom
Pros
- Trustworthy
- Effective Service
- Caring
- Respectful
Fabio L.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Nov 2021
Client automation
Likeliness to Recommend
What differentiates Intercom from other similar products?
Intercom is essential for acquiring customers through bots and live chat to automatically qualify and route, convert leads quickly and effectively.
What is your favorite aspect of this product?
I like Intercom allows: A / B testing, audience segmentation, messages triggered by behavior, option to search for conversations, ideal for creating email campaigns, with in-app email composer.
What do you dislike most about this product?
Intercom provides the capacity and data required to acquire and engage customers effectively and smoothly.
What recommendations would you give to someone considering this product?
I Recommend Intercom allows you to send emails along with in-app messages directly via mobile and web devices, to track customer data and events, and also find out who your customers are and what actions they are actually taking on your website.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
