What is Intercom?
The modern customer communications platform that unifies every aspect of the customer journey, from conversion to engagement to support. Connecting with customers is more important than ever. We can help with scalable messaging for sales, marketing, and support.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
90 Likeliness to Recommend
99 Plan to Renew
86 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+97 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Intercom?
Pros
- Helps Innovate
- Trustworthy
- Continually Improving Product
- Enables Productivity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Integration With CRM
Leads Generation
Voice or Text Input
Knowledgebase
Multi-channel
Personalized Service
Scheduled Availability
Application Programming Interface
Translation
Natural Language Processing
Wayfinding
Vendor Capability Ratings
Ease of Implementation
Availability and Quality of Training
Ease of IT Administration
Usability and Intuitiveness
Product Strategy and Rate of Improvement
Business Value Created
Breadth of Features
Ease of Customization
Quality of Features
Ease of Data Integration
Vendor Support
Intercom Reviews
Anish A.
- Role: Information Technology
- Industry: Communications
- Involvement: End User of Application
Submitted Jul 2022
Best Solution for Chatbot Needs
Likeliness to Recommend
What differentiates Intercom from other similar products?
It is great to ensure the right people are involved in the right conversations. From my point of view and in my role in sales I am able to ensure that I get access to the right potential customers from an inbound perspective.
What is your favorite aspect of this product?
CRM for me is the biggest problem Intercom solves. An easy way for our stakeholders to get hold of us in the best way and a great way for us to handle this inbound traffic
What do you dislike most about this product?
Like with any tool I get frustrated that it can do so much more but due to our internal pressures we are not able to leverage this. This is not really a downfall of Intercom but is a frustration
What recommendations would you give to someone considering this product?
It is a great platform. I would advise you to map out the requirements and then investigate intercom as I am sure you will find this solution will work for you.
Pros
- Efficient Service
- Effective Service
- Continually Improving Product
- Unique Features
Joseph A.
- Role: Information Technology
- Industry: Technology
- Involvement: Vendor Selection and Purchasing
Submitted Jul 2022
Best product
Likeliness to Recommend
What differentiates Intercom from other similar products?
Not more different
What is your favorite aspect of this product?
All are best
What do you dislike most about this product?
Nothing as of now
What recommendations would you give to someone considering this product?
Yes will sure
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
- Role: Operations
- Industry: Technology
- Involvement: End User of Application
Submitted Jul 2022
Easy to use - wide range of capabilities!
Likeliness to Recommend
Pros
- Continually Improving Product
- Reliable
- Enables Productivity
- Trustworthy
