What is Intercom?
The modern customer communications platform that unifies every aspect of the customer journey, from conversion to engagement to support. Connecting with customers is more important than ever. We can help with scalable messaging for sales, marketing, and support.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
90 Likeliness to Recommend
99 Plan to Renew
86 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+97 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Intercom?
Pros
- Helps Innovate
- Trustworthy
- Continually Improving Product
- Enables Productivity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Integration With CRM
Leads Generation
Voice or Text Input
Knowledgebase
Multi-channel
Personalized Service
Scheduled Availability
Application Programming Interface
Translation
Natural Language Processing
Wayfinding
Vendor Capability Ratings
Ease of Implementation
Availability and Quality of Training
Ease of IT Administration
Usability and Intuitiveness
Product Strategy and Rate of Improvement
Business Value Created
Breadth of Features
Ease of Customization
Quality of Features
Ease of Data Integration
Vendor Support
Intercom Reviews
Stella H.
- Role: Sales Marketing
- Industry: Not for Profit
- Involvement: End User of Application
Submitted Sep 2022
Fantastic product to future proof us
Likeliness to Recommend
What differentiates Intercom from other similar products?
The quality and market share gives us gravitas with what we are trying to achieve, our association gives us kudos in the market
What is your favorite aspect of this product?
Ease of use
What do you dislike most about this product?
Frustration of how much it can do that we cannot leverage due to bandwidth
What recommendations would you give to someone considering this product?
Have a clear understanding of your objectives to map against the product to ensure it ticks the boxes.
Pros
- Efficient Service
- Effective Service
- Caring
- Saves Time
Cons
- Leverages Incumbent Status
SIDDHANT T.
- Role: Consultant
- Industry: Consulting
- Involvement: End User of Application
Submitted Aug 2022
Need improvement in all areas.
Likeliness to Recommend
What differentiates Intercom from other similar products?
It's User Interface is very clean.
What is your favorite aspect of this product?
They use emoticons in their response which is quite good.
What do you dislike most about this product?
The response time of the other party is very late, lead generation and query handling is slow.
What recommendations would you give to someone considering this product?
They should look out for other alternative before considering Intercom.
Pros
- Performance Enhancing
- Enables Productivity
- Respectful
Cons
- Less Reliable
- Commodity Features
- Less Efficient Service
Abdulrahmon D.
- Role: C-Level
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Aug 2022
INTERcom really ease communications.
Likeliness to Recommend
What differentiates Intercom from other similar products?
Communication is totally different.
What is your favorite aspect of this product?
Fast coms, and service like easy map out but favorite still remain Campaign builder.
What do you dislike most about this product?
Dislike not knowing about the product earlier, lol<3
What recommendations would you give to someone considering this product?
Don't think, just choose INTERcom.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
