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IBM

IBM Maximo IT

Composite Score

8.2 /10

CX Score

8.4 /10

138 Reviews Write a Review

What is IBM Maximo IT?

IBM Maximo IT in the Maximo Application Suite delivers intuitive dashboards, automated workflows and predictive analytics in a single solution, to serve as a centralized operations hub for planning, operating and optimizing your asset and facilities tasks that keep your business running.

Company Details

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Awards & Recognition

IBM Maximo IT won the following awards in the IT Asset Management - Enterprise category

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2025 Emotional Footprint Champion

Latest Award, 2025

2025 Data Quadrant Champion

2025

6 Top Rated Capabilities

4 Top Rated Features

2025

2024 Emotional Footprint Champion

2024

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2024

2024 Data Quadrant Champion

2024

4 Top Rated Capabilities

6 Top Rated Features

2024

IBM Maximo IT Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on IBM Maximo IT.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

96 Plan to Renew

1
Since last award

82 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+85 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love IBM Maximo IT?

4% Negative

5% Neutral

91% Positive

Pros

Security Protects
Inspires Innovation
Respectful
Performance Enhancing

Feature Ratings

Average 79

Data Import Export and Aggregation

End to End Lifecycle Management

Software Usage Metering

Software Recognition Library

Cloud License Management

Advanced License Management

Financial Analysis

Analytics and Reporting

Integrated Discovery

Data Center Analytics

Decentralized Management

Vendor Capability Ratings

Average 81

Ease of IT Administration

Availability and Quality of Training

Business Value Created

Quality of Features

Ease of Customization

Ease of Data Integration

Vendor Support

Product Strategy and Rate of Improvement

Ease of Implementation

Breadth of Features

Usability and Intuitiveness

Also Featured in...

IT Service Management - Midmarket

Translation missing: en.product_page.ratings.score 8.3

View IBM Maximo IT in this category (opens in a new tab)

Enterprise Asset Management

Translation missing: en.product_page.ratings.score 8.3

View IBM Maximo IT in this category (opens in a new tab)

IT Service Management - Enterprise

Translation missing: en.product_page.ratings.score 8.2

View IBM Maximo IT in this category (opens in a new tab)

IBM Maximo IT Reviews

Muhammad A.

Role: Information Technology
Industry: Telecommunications
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Jul 2023

Best ITSM platform easy to manage tickets.

Likeliness to Recommend

10 /10

What differentiates IBM Maximo IT from other similar products?

Easy to use

What is your favorite aspect of this product?

Usability Feasibility

What do you dislike most about this product?

As far as I have used this platform for ITSM its best.

What recommendations would you give to someone considering this product?

Record Keeping IT ticket managment

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

Shaharyar Y.

Role: Consultant
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Jul 2023

Fantastic on the level of customisation it provide

Likeliness to Recommend

6 /10

What differentiates IBM Maximo IT from other similar products?

It provides vast level of integration and application level customisation

What is your favorite aspect of this product?

I love the way we can customise the internal application level components, it’s BIRT/Cognos reporting and it’s workflows.

What do you dislike most about this product?

Asset discovery when integrate with other products and it’s resource hungriness

What recommendations would you give to someone considering this product?

For service desk, incident and problem management, approval, form base customisation this products I sgreat

Pros

Helps Innovate
Continually Improving Product
Performance Enhancing
Enables Productivity

Cons

Less Caring
Charges for Enhancements

Abhishek S.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Mar 2023

Manage IT and smart operational asset

Likeliness to Recommend

9 /10

What differentiates IBM Maximo IT from other similar products?

Easy to managed and more features than others

What is your favorite aspect of this product?

IBM Blade 6 Server

What do you dislike most about this product?

Nothing at all

What recommendations would you give to someone considering this product?

Yes definitely

Pros

Helps Innovate
Reliable
Performance Enhancing
Trustworthy

Latest Research

IBM Maximo IT

What is IBM Maximo IT?

Company Details

Need Assistance?

Awards & Recognition

2025 Emotional Footprint Champion

2025 Data Quadrant Champion

2024 Emotional Footprint Champion

2024 Data Quadrant Champion

IBM Maximo IT Ratings

86 Likeliness to Recommend

96 Plan to Renew

1 Since last award

82 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+85 Net Emotional Footprint

How much do users love IBM Maximo IT?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Data Import Export and Aggregation B2B connect for purchase and warranty records, integrations to business applications, ability to merge records where duplicated through multiple data sources.

End to End Lifecycle Management Solution provides logical workflows and templates for managing the entire software lifecycle from procurement through to retirement.

Software Usage Metering Includes out-of-the-box support for software usage tracking to identify heavily used or unused assets.

Software Recognition Library Includes built-in software library to enhance recognition of installed packages.

Cloud License Management Monitor and manage as-a-service solutions, including SaaS, IaaS, PaaS licensing, public and private cloud.

Advanced License Management One or more specialized license types with extreme complexities such as SAP, Oracle, Mainframe, with a focus on accuracy and minimizing manual calculations.

Financial Analysis Includes out-of-the-box support for understanding costs and managing depreciation and budget; may include complex, logical "what if?" financial modeling.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Integrated Discovery Ability to accurately discover assets, possibly map dependencies, discover remote users, and gain access to usage data on workstations.

Data Center Analytics Information regarding capacity and challenges unique to datacenters, such as workload modelling, virtual licensing, and mapping virtual instances to hosts.

Decentralized Management Manage licenses across a geographically dispersed environment, including remote users, but with ability to centrally view and manage contracts.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Also Featured in...

IT Service Management - Midmarket

Enterprise Asset Management

IT Service Management - Enterprise

IBM Maximo IT Reviews

Muhammad A.

Best ITSM platform easy to manage tickets.

Likeliness to Recommend

Pros

Shaharyar Y.

Fantastic on the level of customisation it provide

Likeliness to Recommend

Pros

Cons

Abhishek S.

Manage IT and smart operational asset

Likeliness to Recommend

Pros

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Schedule Your Call

1
Since last award

Feature Ratings

Data Import Export and Aggregation

End to End Lifecycle Management

Software Usage Metering

Software Recognition Library

Cloud License Management

Advanced License Management

Financial Analysis

Analytics and Reporting

Integrated Discovery

Data Center Analytics

Decentralized Management

Vendor Capability Ratings

Ease of IT Administration

Availability and Quality of Training

Business Value Created

Quality of Features

Ease of Customization

Ease of Data Integration

Vendor Support

Product Strategy and Rate of Improvement

Ease of Implementation

Breadth of Features

Usability and Intuitiveness