What is IBM Maximo IT?
IBM Maximo IT in the Maximo Application Suite delivers intuitive dashboards, automated workflows and predictive analytics in a single solution, to serve as a centralized operations hub for planning, operating and optimizing your asset and facilities tasks that keep your business running.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
86 Likeliness to Recommend
96 Plan to Renew
1
Since last award
82 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+85 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love IBM Maximo IT?
Pros
- Security Protects
- Inspires Innovation
- Respectful
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Data Import Export and Aggregation
End to End Lifecycle Management
Software Usage Metering
Software Recognition Library
Cloud License Management
Advanced License Management
Financial Analysis
Analytics and Reporting
Integrated Discovery
Data Center Analytics
Decentralized Management
Vendor Capability Ratings
Ease of IT Administration
Availability and Quality of Training
Business Value Created
Quality of Features
Ease of Customization
Ease of Data Integration
Vendor Support
Product Strategy and Rate of Improvement
Ease of Implementation
Breadth of Features
Usability and Intuitiveness
Also Featured in...
IT Service Management - Midmarket
Translation missing: en.product_page.ratings.score 8.3
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Enterprise Asset Management
Translation missing: en.product_page.ratings.score 8.3
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IT Service Management - Enterprise
Translation missing: en.product_page.ratings.score 8.2
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IBM Maximo IT Reviews
Milan P.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Aug 2024
Awesome product.
Likeliness to Recommend
What differentiates IBM Maximo IT from other similar products?
User interface and easy to find settings.
What is your favorite aspect of this product?
Integration with 3rd party applications.
What do you dislike most about this product?
Lack API integration with certain applications
What recommendations would you give to someone considering this product?
Improve stability
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
OMAR E.
- Role: Consultant
- Industry: Telecommunications
- Involvement: Business Leader or Manager
Submitted Jun 2026
Strong, Agile & Highly Customizable ITSM System
Likeliness to Recommend
What differentiates IBM Maximo IT from other similar products?
It is highly customizable. Loved by the Cyber Security & Architecture teams, as it fulfills all their requirements. Extremely stable. It has the full-fledged asset management (all assets not just IT) + ITSM
What is your favorite aspect of this product?
The system is extremely stable and customizable. Also, it is very scalable (with the proper configuration, it scales very well).
What do you dislike most about this product?
Look and feel can definitely get a lot better. Also, embedded discovery is very important.
What recommendations would you give to someone considering this product?
This is a system that will not just serve you now, but for years to come.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Trustworthy
Catt M.
- Role: Information Technology
- Industry: Finance
- Involvement: End User of Application
Submitted Nov 2025
Maximo for the Data Center
Likeliness to Recommend
What differentiates IBM Maximo IT from other similar products?
Its core strength is taking the Enterprise Asset Management methodology and applying it to IT. Maximo brings pre-integrated AI to the asset lifecycle.
What is your favorite aspect of this product?
The predictive maintenance capability is fantastic. I use Maximo Predict to forecast when an aging server farm component might fail. It moves us from reactive to proactive IT maintenance.
What do you dislike most about this product?
The initial deployment cost is very high, and the license structure is complex.
What recommendations would you give to someone considering this product?
Do not consider it for simple IT Asset Management. Use it as a top-layer tool for optimizing the performance and lifespan of your most critical assets.
Pros
- Reliable
- Efficient Service
- Client Friendly Policies
- Fair
