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IBM

IBM Maximo IT

Composite Score

8.2 /10

CX Score

8.3 /10

131 Reviews Write a Review

What is IBM Maximo IT?

Keep critical assets operating at maximum efficiency with Maximo and IoT

Company Details

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Awards & Recognition

IBM Maximo IT won the following awards in the IT Asset Management - Enterprise category

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2025 Data Quadrant Champion

Latest Award, 2025

6 Top Rated Capabilities

4 Top Rated Features

Latest Award, 2025

2024 Emotional Footprint Champion

2024

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2024

2024 Data Quadrant Champion

2024

4 Top Rated Capabilities

6 Top Rated Features

2024

IBM Maximo IT Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on IBM Maximo IT.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

2
Since last award

95 Plan to Renew

2
Since last award

83 Satisfaction of Cost Relative to Value

3
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+83 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love IBM Maximo IT?

4% Negative

6% Neutral

90% Positive

Pros

Security Protects
Respectful
Inspires Innovation
Performance Enhancing

Feature Ratings

Average 79

Data Import Export and Aggregation

Software Usage Metering

End to End Lifecycle Management

Software Recognition Library

Advanced License Management

Cloud License Management

Analytics and Reporting

Financial Analysis

Integrated Discovery

Data Center Analytics

Decentralized Management

Vendor Capability Ratings

Average 82

Ease of IT Administration

Availability and Quality of Training

Quality of Features

Business Value Created

Vendor Support

Ease of Data Integration

Ease of Implementation

Ease of Customization

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Breadth of Features

Also Featured in...

IT Service Management - Midmarket

Translation missing: en.product_page.ratings.score 8.6

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IT Service Management - Enterprise

Translation missing: en.product_page.ratings.score 8.4

View IBM Maximo IT in this category (opens in a new tab)

Enterprise Asset Management

Translation missing: en.product_page.ratings.score 8.2

View IBM Maximo IT in this category (opens in a new tab)

IBM Maximo IT Reviews

stephanie b.

Role: Information Technology
Industry: Engineering
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Apr 2022

Great for managing data for a lot of clients.

Likeliness to Recommend

8 /10

What differentiates IBM Maximo IT from other similar products?

IBM control desk allows us to effectively support several customers through a single pane of glass. The ITSM avails us with easy access to self-support information minimizing to and fro calls to service desk agents. It has wonderful tools that send notifications about problems immediately and ask for our services. It conducts impact analysis automatically changes the course of action if it has proven to cause hindrances in workflow before. IBM Control Desk gives us improved visualization of our infrastructure and increased control over our assets automation to minimize costs and enhance the efficiency, and effectiveness of our processes.

What is your favorite aspect of this product?

I like how streamlined the deployment options are whether it is on premise or cloud SaaS. I have been able to install it as VM image this, has provided me a the ability to change the delivery model in a a very straightforward way as our department grows. i love the that OSLC integrations act as unifiers and permit us to link to data stored in other sources, eliminating need to store additional copies of data.

What do you dislike most about this product?

It has limitations when integrating with some software. They lack customer support and minimal documentation. This has been a huge problem for those who lack extensive knowledge about the software.

What recommendations would you give to someone considering this product?

It is a wonderful ITSM ad greatly improve the efficiency of the organization; with its many apps that allow for managing data centers for several clients. There is very limited documentation about the deployment and use of the software.

Pros

Helps Innovate
Reliable
Client Friendly Policies
Altruistic

Role: Information Technology
Industry: Finance
Involvement: IT Development, Integration, and Administration

Validated Review

Anonymous Reviewer

Submitted Dec 2021

Pleasure to work with the product!

Likeliness to Recommend

9 /10

Pros

Respectful
Reliable
Enables Productivity
Effective Service

Haresh K.

Role: Operations
Industry: Manufacturing
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted May 2021

Fantastic product!

Likeliness to Recommend

10 /10

What differentiates IBM Maximo IT from other similar products?

Continuous Improvement Integrations with Tools

What is your favorite aspect of this product?

Linking and Trackability

What do you dislike most about this product?

Nothing for now... All seems to be good

What recommendations would you give to someone considering this product?

None for now.. All are good

Pros

Continually Improving Product
Reliable
Enables Productivity
Inspires Innovation

Latest Research

IBM Maximo IT

What is IBM Maximo IT?

Company Details

Need Assistance?

Awards & Recognition

2025 Data Quadrant Champion

2024 Emotional Footprint Champion

2024 Data Quadrant Champion

IBM Maximo IT Ratings

86 Likeliness to Recommend

2 Since last award

95 Plan to Renew

2 Since last award

83 Satisfaction of Cost Relative to Value

3 Since last award

Emotional Footprint Overview

+83 Net Emotional Footprint

How much do users love IBM Maximo IT?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Data Import Export and Aggregation B2B connect for purchase and warranty records, integrations to business applications, ability to merge records where duplicated through multiple data sources.

Software Usage Metering Includes out-of-the-box support for software usage tracking to identify heavily used or unused assets.

End to End Lifecycle Management Solution provides logical workflows and templates for managing the entire software lifecycle from procurement through to retirement.

Software Recognition Library Includes built-in software library to enhance recognition of installed packages.

Advanced License Management One or more specialized license types with extreme complexities such as SAP, Oracle, Mainframe, with a focus on accuracy and minimizing manual calculations.

Cloud License Management Monitor and manage as-a-service solutions, including SaaS, IaaS, PaaS licensing, public and private cloud.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Financial Analysis Includes out-of-the-box support for understanding costs and managing depreciation and budget; may include complex, logical "what if?" financial modeling.

Integrated Discovery Ability to accurately discover assets, possibly map dependencies, discover remote users, and gain access to usage data on workstations.

Data Center Analytics Information regarding capacity and challenges unique to datacenters, such as workload modelling, virtual licensing, and mapping virtual instances to hosts.

Decentralized Management Manage licenses across a geographically dispersed environment, including remote users, but with ability to centrally view and manage contracts.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Also Featured in...

IT Service Management - Midmarket

IT Service Management - Enterprise

Enterprise Asset Management

IBM Maximo IT Reviews

stephanie b.

Great for managing data for a lot of clients.

Likeliness to Recommend

Pros

Pleasure to work with the product!

Likeliness to Recommend

Pros

Haresh K.

Fantastic product!

Likeliness to Recommend

Pros

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Title

2
Since last award

2
Since last award

3
Since last award

Feature Ratings

Data Import Export and Aggregation

Software Usage Metering

End to End Lifecycle Management

Software Recognition Library

Advanced License Management

Cloud License Management

Analytics and Reporting

Financial Analysis

Integrated Discovery

Data Center Analytics

Decentralized Management

Vendor Capability Ratings

Ease of IT Administration

Availability and Quality of Training

Quality of Features

Business Value Created

Vendor Support

Ease of Data Integration

Ease of Implementation

Ease of Customization

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Breadth of Features