What is HubSpot Service Hub?
To increase customer retention, you need to focus on delivering customer value. Service Hub turns your customer experience from a cost center to a revenue driver. Service Hub brings all your customer service data and channels together in one place, and helps scale your support through automation and self-service. More time for proactive service that delights, retains, and grows your customer base.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
97 Plan to Renew
81 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+91 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love HubSpot Service Hub?
Pros
- Respectful
- Performance Enhancing
- Enables Productivity
- Fair
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Customer Service Knowledge Management
Customer Community Management
Customer Self Service Capabilities
Contact Center Integration
Agent Scripting
Analytics and Reporting
Multi Channel Support
Intelligent Search
Agent Collaboration
Customer Service Workflow Management
Mobile Customer Care
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Ease of Data Integration
Ease of IT Administration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Vendor Support
Breadth of Features
Ease of Customization
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HubSpot Service Hub Reviews
Gregory C.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Mar 2024
HubSpot has become our most robust support tool
Likeliness to Recommend
What differentiates HubSpot Service Hub from other similar products?
To reduce the amount of human effort, Hubspot has allowed us to automate a number of simple operations. In the long run, it becomes really substantial when used daily. Even after more than two years of use, we continue to discover new features and improvements.
What is your favorite aspect of this product?
I like its simplicity. To meet the demands of many departments within an organization, you must first spend some time setting everything up correctly and learning how each component works.
What do you dislike most about this product?
It bothers me because they force you to implement automated processes that you can't trust. Since the automation stopped working, I contacted support several times; Therefore, I must control its availability. In that case I will have to turn it off and then turn it back on. There are times when it is not reliable.
What recommendations would you give to someone considering this product?
Your needs and level of customization determine the simplicity of use. While the setup may be intimidating at first, the basics are really easy to understand. The more time we dedicate to it, the more we invest.
Pros
- Continually Improving Product
- Reliable
- Effective Service
- Saves Time
Moses E.
- Role: Sales Marketing
- Industry: Retail
- Involvement: End User of Application
Submitted Jul 2025
User friendly
Likeliness to Recommend
What differentiates HubSpot Service Hub from other similar products?
Efficiency and reliability
What is your favorite aspect of this product?
It is easy to use and understand
What do you dislike most about this product?
The cost of the product
What recommendations would you give to someone considering this product?
I will highly recommend this product to someone looking into improving his or her services.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Prince O.
- Role: Finance
- Industry: Finance
- Involvement: End User of Application
Submitted Jul 2025
Great Tool, Needs Deeper Automation
Likeliness to Recommend
What differentiates HubSpot Service Hub from other similar products?
HubSpot Service Hub stands out because it’s super easy to use and fully connected with HubSpot’s CRM, Marketing, and Sales tools, so your whole team works off the same customer record.
What is your favorite aspect of this product?
My favorite aspect of HubSpot Service Hub is how seamlessly it connects customer support with sales and marketing
What do you dislike most about this product?
What I dislike most about HubSpot Service Hub is that some of the more advanced support features like custom SLAs, deep automation, or complex ticket routing are pretty basic unless you pay for higher tiers or add extra tools.
What recommendations would you give to someone considering this product?
If you’re considering HubSpot Service Hub, I’d recommend making sure your team will benefit from having your support, sales, and marketing data all in one place that’s where it really shines.
Pros
- Helps Innovate
- Reliable
- Enables Productivity
- Trustworthy
