What is HubSpot Service Hub?
To increase customer retention, you need to focus on delivering customer value. Service Hub turns your customer experience from a cost center to a revenue driver. Service Hub brings all your customer service data and channels together in one place, and helps scale your support through automation and self-service. More time for proactive service that delights, retains, and grows your customer base.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
97 Plan to Renew
81 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+91 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love HubSpot Service Hub?
Pros
- Respectful
- Performance Enhancing
- Enables Productivity
- Fair
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Customer Service Knowledge Management
Customer Community Management
Customer Self Service Capabilities
Contact Center Integration
Agent Scripting
Analytics and Reporting
Multi Channel Support
Intelligent Search
Agent Collaboration
Customer Service Workflow Management
Mobile Customer Care
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Ease of Data Integration
Ease of IT Administration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Vendor Support
Breadth of Features
Ease of Customization
Also Featured in...
HubSpot Service Hub Reviews
Paola T.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Jul 2021
Easy to use, nice to work with on a daily basis
Likeliness to Recommend
What differentiates HubSpot Service Hub from other similar products?
The friendly layout and if design
What is your favorite aspect of this product?
It's easy to use and really helps my daily work
What do you dislike most about this product?
I don't have assistance if I have doubts on how to use or new needs
What recommendations would you give to someone considering this product?
Need to have clear the selling process before using it
Pros
- Continually Improving Product
- Enables Productivity
- Trustworthy
- Unique Features
Larissa M.
- Role: Operations
- Industry: Education
- Involvement: End User of Application
Submitted Jul 2021
Fantastic product
Likeliness to Recommend
What differentiates HubSpot Service Hub from other similar products?
It offers more resources and it's easier to use, it's user-friendly and their support team is awesome.
What is your favorite aspect of this product?
Analytics and customer workflow management.
What do you dislike most about this product?
The search engine sometimes brings unrelated results and the real contact linked to an email address, for example, is placed in the mix.
What recommendations would you give to someone considering this product?
Just improve the search engine to refine the search, otherwise, it's great.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Rebekah L.
- Role: Operations
- Industry: Technology
- Involvement: End User of Application
Submitted Jul 2021
Great product and tons of functionality tools!
Likeliness to Recommend
What differentiates HubSpot Service Hub from other similar products?
Being able to connect with your customers and address and resolve their issues quickly. Also, love that I can create a support ticket right from the chat and emails that come in!
What is your favorite aspect of this product?
Being able to quickly and easily communicate with our clients! HubSpot helps our business run smoothly and the clients love the ease of being able to reach out to us this way.
What do you dislike most about this product?
There really is not a reason to dislike this service as it is so easy to use.
What recommendations would you give to someone considering this product?
If you are looking for software that can do just about everything your business needs, then this is it!
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
