What is HubSpot Service Hub?
To increase customer retention, you need to focus on delivering customer value. Service Hub turns your customer experience from a cost center to a revenue driver. Service Hub brings all your customer service data and channels together in one place, and helps scale your support through automation and self-service. More time for proactive service that delights, retains, and grows your customer base.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceHubSpot Service Hub Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on HubSpot Service Hub.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
97 Plan to Renew
81 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+91 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love HubSpot Service Hub?
Pros
- Respectful
- Performance Enhancing
- Enables Productivity
- Fair
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Customer Service Knowledge Management
Customer Community Management
Customer Self Service Capabilities
Contact Center Integration
Agent Scripting
Analytics and Reporting
Multi Channel Support
Intelligent Search
Agent Collaboration
Customer Service Workflow Management
Mobile Customer Care
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Ease of Data Integration
Ease of IT Administration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Vendor Support
Breadth of Features
Ease of Customization
Also Featured in...
HubSpot Service Hub Reviews
Thomas P.
- Role: Sales Marketing
- Industry: Other
- Involvement: End User of Application
Submitted Jul 2021
Easy to use with a positive impact, cost hurts.
Likeliness to Recommend
What differentiates HubSpot Service Hub from other similar products?
The ease of use makes HubSpot worth it.
What is your favorite aspect of this product?
When it comes to reporting analytics and easily updating your content HubSpot is the best.
What do you dislike most about this product?
HubSpot makes it seem like it is the one-stop shop for everything, but we often have to implement Zapier to make the connections we need.
What recommendations would you give to someone considering this product?
Talk to a rep with all questions prepared to make sure it can accomplish everything you need it to.
Pros
- Reliable
- Trustworthy
- Client Friendly Policies
- Fair
Cons
- Vendor's Interest First
- Less Generous
- Under Delivered
- Role: Operations
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Jul 2021
Excellent product that makes workflow easier!
Likeliness to Recommend
Pros
- Fair
- Reliable
- Performance Enhancing
- Enables Productivity
Frances W.
- Role: Sales Marketing
- Industry: Retail
- Involvement: Business Leader or Manager
Submitted Jul 2021
UX is great, but lacking in functionality
Likeliness to Recommend
What differentiates HubSpot Service Hub from other similar products?
I can't think of anything that differentiates HubSpot other than it appearing to have great features but it's lack of ease of use. It is hard to accomplish things in HubSpot, but it was easy enough to get the team up and running as users.
What is your favorite aspect of this product?
The dashboard and reporting are my favorite aspect of the product. It is easy to update and pull the information that I needed in those areas.
What do you dislike most about this product?
I am not a fan of HubSpot as a CRM. It is incredibly difficult to work on emails in the ticketing section, updating the status of the contacts is difficult. The tagging of topics is very manual. There isn't enough automation without getting hit with a paywall.
What recommendations would you give to someone considering this product?
Shop around, and make sure you know what you want to use the CRM for as far as functionality. It looks like it has all the bells and whistles, but then in use it is a lot of work to navigate and use.
Pros
- Continually Improving Product
- Trustworthy
- Unique Features
- Respectful
Cons
- Less Reliable
- Less Performance Enhancing
- Less Productive
