What is HubSpot Service Hub?
To increase customer retention, you need to focus on delivering customer value. Service Hub turns your customer experience from a cost center to a revenue driver. Service Hub brings all your customer service data and channels together in one place, and helps scale your support through automation and self-service. More time for proactive service that delights, retains, and grows your customer base.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
97 Plan to Renew
81 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+91 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love HubSpot Service Hub?
Pros
- Respectful
- Performance Enhancing
- Enables Productivity
- Fair
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Customer Service Knowledge Management
Customer Community Management
Customer Self Service Capabilities
Contact Center Integration
Agent Scripting
Analytics and Reporting
Multi Channel Support
Intelligent Search
Agent Collaboration
Customer Service Workflow Management
Mobile Customer Care
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Ease of Data Integration
Ease of IT Administration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Vendor Support
Breadth of Features
Ease of Customization
Also Featured in...
HubSpot Service Hub Reviews
Chris T.
- Role: Finance
- Industry: Finance
- Involvement: End User of Application
Submitted Sep 2021
Low friction to use
Likeliness to Recommend
What differentiates HubSpot Service Hub from other similar products?
Low friction usage attributes
What is your favorite aspect of this product?
Ease of access
What do you dislike most about this product?
Not applicable
What recommendations would you give to someone considering this product?
Look around and review all options
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity
Uthara N.
- Role: Operations
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Sep 2021
Out of the box solution, limited depth.
Likeliness to Recommend
What differentiates HubSpot Service Hub from other similar products?
Being able to link Jira/IT Tickets
What is your favorite aspect of this product?
Being able to link Jira/IT Tickets
What do you dislike most about this product?
Workflows are not intuitive, configurable to the needed extent, extremely confusing modes of work.
What recommendations would you give to someone considering this product?
Use it out of the box, don't try to do smart or additional things with this.
Pros
- Caring
- Respectful
- Continually Improving Product
- Efficient Service
Cons
- Inhibits Innovation
- Less Inspiring
- Wastes Time
Rosalie W.
- Role: Sales Marketing
- Industry: Consulting
- Involvement: IT Leader or Manager
Submitted Sep 2021
Great tool
Likeliness to Recommend
What differentiates HubSpot Service Hub from other similar products?
To have service, marketing and sales in one tool is very useful.
What is your favorite aspect of this product?
Very customisable and althought there is room for improvement to make some features easier to use and more intuitive, there is usually a workaround to get to the desired result. Customer service is always helpful.
What do you dislike most about this product?
We have been working on integrating HubSpot with dashboard tools, and have been hitting roadblocks for some data types. Still some work to do when it comes to APIs.
What recommendations would you give to someone considering this product?
Depending on the level of expertise, investing in onboarding training can be very valuable to get the most out of the tool.
Pros
- Performance Enhancing
- Enables Productivity
- Efficient Service
- Inspires Innovation
