What is HubSpot Service Hub?
To increase customer retention, you need to focus on delivering customer value. Service Hub turns your customer experience from a cost center to a revenue driver. Service Hub brings all your customer service data and channels together in one place, and helps scale your support through automation and self-service. More time for proactive service that delights, retains, and grows your customer base.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceHubSpot Service Hub Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on HubSpot Service Hub.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
97 Plan to Renew
81 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+91 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love HubSpot Service Hub?
Pros
- Respectful
- Performance Enhancing
- Enables Productivity
- Fair
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Customer Service Knowledge Management
Customer Community Management
Customer Self Service Capabilities
Contact Center Integration
Agent Scripting
Analytics and Reporting
Multi Channel Support
Intelligent Search
Agent Collaboration
Customer Service Workflow Management
Mobile Customer Care
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Ease of Data Integration
Ease of IT Administration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Vendor Support
Breadth of Features
Ease of Customization
Also Featured in...
HubSpot Service Hub Reviews
Przemysław C.
- Role: Consultant
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Sep 2021
Easy to use, but sometimes makes a duplicate.
Likeliness to Recommend
What differentiates HubSpot Service Hub from other similar products?
Can be integrated with the Focus connection tool. Possibility to combine tickets.
What is your favorite aspect of this product?
All contact details in one place.
What do you dislike most about this product?
There is no Polish version
What recommendations would you give to someone considering this product?
It is worth using the product to form your own opinion
Pros
- Continually Improving Product
- Reliable
- Caring
- Saves Time
Lijin J.
- Role: Finance
- Industry: Education
- Involvement: Business Leader or Manager
Submitted Sep 2021
Easy to use with training but little expensive
Likeliness to Recommend
What differentiates HubSpot Service Hub from other similar products?
It is easily integrated with various types of the department within the same organisation such as marketing, accounts, and centre operation leader can be easily linked into one single conversation using the email/call directory.
What is your favorite aspect of this product?
calls and email option, meeting, notes, and assigning option at one single page helps to get all going in one place.
What do you dislike most about this product?
I liked the way it shows everything and nothing much to dislike for now.
What recommendations would you give to someone considering this product?
If anyone who is unable to have control across a various department or various people on a single department then this product can be helpful to get all your conversation at a single place and understand the status of your ticket/query raised.
Pros
- Continually Improving Product
- Enables Productivity
- Inspires Innovation
- Acts with Integrity
Abarnashree G.
- Role: Operations
- Industry: Finance
- Involvement: IT Leader or Manager
Submitted Sep 2021
Awesome CRM for a mid sized company-Cost effective
Likeliness to Recommend
What differentiates HubSpot Service Hub from other similar products?
HubSpot - Ticket status changes automatically when an email is sent/received from the partner which will be easy for us to track. Others - We need to change the status of assign the ticket HubSpot - Time triggers based on the status of the tickets Others - Available only with premium subscriptions HubSpot- Creating workflows is easier and we can include conditions in between as well Others- Difficult to do this HubSpot- Creating customized reports is straightforward and easier than Freshdesk Others- No easily customized reports also data visualization available
What is your favorite aspect of this product?
1. Customized reports 2. Workflow 3. Knowlege Base These three are my favorite aspects of HubSpot as I have Used many CRM tools earlier, this is one of the best! Hubspot helps us to generate reports and data visualization is one of the awesome features of this product Designing workflow is very straightforward and also helps us to preview and test this- and this is very transparent and user friendly No need to raise a ticket for everything, we just browse in Knowlege base and community to get all our questions answered
What do you dislike most about this product?
Having text only field for the body of the email- Most of the time we may require to include the table which is only possible to be done as an attachment
What recommendations would you give to someone considering this product?
If you are looking for some budget CRM with all features and do you need a friendly and quick customer support channel- You can very well choose HubSpot here.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
