What is HubSpot Service Hub?
To increase customer retention, you need to focus on delivering customer value. Service Hub turns your customer experience from a cost center to a revenue driver. Service Hub brings all your customer service data and channels together in one place, and helps scale your support through automation and self-service. More time for proactive service that delights, retains, and grows your customer base.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
97 Plan to Renew
81 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+91 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love HubSpot Service Hub?
Pros
- Respectful
- Performance Enhancing
- Enables Productivity
- Fair
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Customer Service Knowledge Management
Customer Community Management
Customer Self Service Capabilities
Analytics and Reporting
Contact Center Integration
Agent Scripting
Intelligent Search
Multi Channel Support
Agent Collaboration
Customer Service Workflow Management
Mobile Customer Care
Vendor Capability Ratings
Ease of Implementation
Quality of Features
Business Value Created
Usability and Intuitiveness
Ease of Data Integration
Ease of IT Administration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Vendor Support
Breadth of Features
Ease of Customization
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HubSpot Service Hub Reviews
Reuben C.
- Role: Sales Marketing
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Sep 2021
Simple functionality, look forward to future dev
Likeliness to Recommend
What differentiates HubSpot Service Hub from other similar products?
Integrates with core CRM and other marketing tools, with a simple, easy to use back-end for management
What is your favorite aspect of this product?
The simplicity of the functionality and ability to have it as a login portal for private hub access.
What do you dislike most about this product?
The reporting is too basic.
What recommendations would you give to someone considering this product?
As with any product, make sure you consider all your key requirements of what you need the Service Hub to do for you. And make sure you can see those requirements in action.
Pros
- Reliable
- Enables Productivity
- Trustworthy
- Fair
Cons
- Inhibits Innovation
- Slower Product Innovation
- Commodity Features
Angelo S.
- Role: Sales Marketing
- Industry: Food and Beverage
- Involvement: IT Development, Integration, and Administration
Submitted Sep 2021
A complete all-in-one platform
Likeliness to Recommend
What differentiates HubSpot Service Hub from other similar products?
the high customization of automatic flows and the high number of features
What is your favorite aspect of this product?
the high customization of automatic flows
What do you dislike most about this product?
some features are too limited
What recommendations would you give to someone considering this product?
the cost is quite high but it is a very complete platform
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Caoimhe O.
- Role: Operations
- Industry: Technology
- Involvement: End User of Application
Submitted Sep 2021
Easy to use, great alternative to Salesforce
Likeliness to Recommend
What differentiates HubSpot Service Hub from other similar products?
It is easier to customise and implement than Salesforce which we were using before
What is your favorite aspect of this product?
The ease of reporting and workflow building
What do you dislike most about this product?
Live chat functionality is quite limited compared to other offerings
What recommendations would you give to someone considering this product?
Have a clear plan for implementation with the key properties needed, setting this up retroactively can lead to data gaps and manual fixes
Pros
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
- Trustworthy
