What is HubSpot Service Hub?
To increase customer retention, you need to focus on delivering customer value. Service Hub turns your customer experience from a cost center to a revenue driver. Service Hub brings all your customer service data and channels together in one place, and helps scale your support through automation and self-service. More time for proactive service that delights, retains, and grows your customer base.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
97 Plan to Renew
81 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+91 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love HubSpot Service Hub?
Pros
- Respectful
- Performance Enhancing
- Enables Productivity
- Fair
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Customer Service Knowledge Management
Customer Community Management
Customer Self Service Capabilities
Contact Center Integration
Agent Scripting
Analytics and Reporting
Multi Channel Support
Intelligent Search
Agent Collaboration
Customer Service Workflow Management
Mobile Customer Care
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Ease of Data Integration
Ease of IT Administration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Vendor Support
Breadth of Features
Ease of Customization
Also Featured in...
HubSpot Service Hub Reviews
Don G.
- Role: Industry Specific Role
- Industry: Communications
- Involvement: End User of Application
Submitted Sep 2021
Features that made my daily work life manageable
Likeliness to Recommend
What differentiates HubSpot Service Hub from other similar products?
The efficiency and ease of use, integrations and automation, are what set this service apart from the rest of the competition. I've used many platforms before that never have I encountered something as easy to use, user-friendly and initiative as Hubspot. Our team will be using it for the foreseeable future.
What is your favorite aspect of this product?
System automation
What do you dislike most about this product?
The occasional slowness of the system now and then
What recommendations would you give to someone considering this product?
Consider making a layout that is easier to navigate/use. That part has always been an issue when we train new hires, but it's a total blessing for your day-to-day work life once you get used to it!
Pros
- Performance Enhancing
- Enables Productivity
- Helps Innovate
- Unique Features
- Role: Sales Marketing
- Industry: Construction
- Involvement: Vendor Selection and Purchasing
Submitted Sep 2021
Easy to use. Easy to integrate with Chatbot.
Likeliness to Recommend
Pros
- Saves Time
- Reliable
- Efficient Service
- Caring
Reuben C.
- Role: Sales Marketing
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Sep 2021
Simple functionality, look forward to future dev
Likeliness to Recommend
What differentiates HubSpot Service Hub from other similar products?
Integrates with core CRM and other marketing tools, with a simple, easy to use back-end for management
What is your favorite aspect of this product?
The simplicity of the functionality and ability to have it as a login portal for private hub access.
What do you dislike most about this product?
The reporting is too basic.
What recommendations would you give to someone considering this product?
As with any product, make sure you consider all your key requirements of what you need the Service Hub to do for you. And make sure you can see those requirements in action.
Pros
- Reliable
- Enables Productivity
- Trustworthy
- Fair
Cons
- Inhibits Innovation
- Slower Product Innovation
- Commodity Features
