What is HubSpot Service Hub?
To increase customer retention, you need to focus on delivering customer value. Service Hub turns your customer experience from a cost center to a revenue driver. Service Hub brings all your customer service data and channels together in one place, and helps scale your support through automation and self-service. More time for proactive service that delights, retains, and grows your customer base.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
97 Plan to Renew
81 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+91 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love HubSpot Service Hub?
Pros
- Respectful
- Performance Enhancing
- Enables Productivity
- Fair
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Customer Service Knowledge Management
Customer Community Management
Customer Self Service Capabilities
Contact Center Integration
Agent Scripting
Analytics and Reporting
Multi Channel Support
Intelligent Search
Agent Collaboration
Customer Service Workflow Management
Mobile Customer Care
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Ease of Data Integration
Ease of IT Administration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Vendor Support
Breadth of Features
Ease of Customization
Also Featured in...
HubSpot Service Hub Reviews
Mitchell O.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Sep 2021
Great Bones -- Needs help with consistency
Likeliness to Recommend
What differentiates HubSpot Service Hub from other similar products?
The fluidity among multiple channels
What is your favorite aspect of this product?
The fluidity among multiple channels
What do you dislike most about this product?
There are several inconsistencies in the way data appears. As a ticketing service, this needs general user friendliness improvements. For example, some tickets are assigned to a contact that has nothing to do with a ticket, leaving the wrong person to be notified. This potentially creates a privacy issue, as people don't really want us sharing their issues across our industry.
What recommendations would you give to someone considering this product?
Be patient with it if you are going to use it daily. Double check everything
Pros
- Caring
- Respectful
- Helps Innovate
- Continually Improving Product
- Role: Operations
- Industry: Insurance
- Involvement: Business Leader or Manager
Submitted Sep 2021
Easy to use reports
Likeliness to Recommend
Pros
- Performance Enhancing
- Enables Productivity
- Efficient Service
- Effective Service
Rafael L.
- Role: Operations
- Industry: Finance
- Involvement: IT Development, Integration, and Administration
Submitted Sep 2021
Expensive and hard to learn but pretty complete
Likeliness to Recommend
What differentiates HubSpot Service Hub from other similar products?
I don't know
What is your favorite aspect of this product?
It's all in one
What do you dislike most about this product?
Low customization, specially on feedback surveys, lots of problems on reports and missing properties on custom report builder.
What recommendations would you give to someone considering this product?
Buy it if you are going to buy all their products
Pros
- Performance Enhancing
- Enables Productivity
- Saves Time
- Respectful
Cons
- Charges for Enhancements
- Slower Product Innovation
- Less Generous
