What is HubSpot Service Hub?
To increase customer retention, you need to focus on delivering customer value. Service Hub turns your customer experience from a cost center to a revenue driver. Service Hub brings all your customer service data and channels together in one place, and helps scale your support through automation and self-service. More time for proactive service that delights, retains, and grows your customer base.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
97 Plan to Renew
81 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+91 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love HubSpot Service Hub?
Pros
- Respectful
- Performance Enhancing
- Enables Productivity
- Fair
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Customer Service Knowledge Management
Customer Community Management
Customer Self Service Capabilities
Analytics and Reporting
Contact Center Integration
Agent Scripting
Intelligent Search
Multi Channel Support
Agent Collaboration
Customer Service Workflow Management
Mobile Customer Care
Vendor Capability Ratings
Ease of Implementation
Quality of Features
Business Value Created
Usability and Intuitiveness
Ease of Data Integration
Ease of IT Administration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Vendor Support
Breadth of Features
Ease of Customization
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HubSpot Service Hub Reviews
Marissa W.
- Role: Operations
- Industry: Technology
- Involvement: End User of Application
Submitted Sep 2021
Very useful product!
Likeliness to Recommend
What differentiates HubSpot Service Hub from other similar products?
You can tie your sales platform and service hub into one product so that all correspondence between customers and internal members is under one umbrella in one central location for reference.
What is your favorite aspect of this product?
Definitely the conversations inbox. It was easy to use and differentiate between tasks. We originally wanted to utilize the tickets feature but ended up using this way more as it was very helpful to our team.
What do you dislike most about this product?
The fact that the tickets did not operate in the same way as the conversation inbox feature - ie when an email thread was responded to, it would not re-open the ticket the same as tickets would re-appear in the conversation inbox. This was our teams biggest issue with this hub. I also disliked the way the pipeline did not populate real time, when you changed the status of a ticket you would have to refresh the page rather than being able to see it move alongside the change made.
What recommendations would you give to someone considering this product?
Definitely utilize the service hub chat feature (or support)
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Trustworthy
- Role: Operations
- Industry: Other
- Involvement: End User of Application
Submitted Sep 2021
Great product!
Likeliness to Recommend
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Trustworthy
Jenna T.
- Role: Sales Marketing
- Industry: Education
- Involvement: Vendor Selection and Purchasing
Submitted Sep 2021
Very user friendly and helpful!
Likeliness to Recommend
What differentiates HubSpot Service Hub from other similar products?
I believe it is more user friendly
What is your favorite aspect of this product?
The way that it tracks emails.
What do you dislike most about this product?
That you cannot specify a sequence to "If the contact does this... do this..."
What recommendations would you give to someone considering this product?
To change the sequence set up so it can do "If the contact does this... do this..." etc.
Pros
- Continually Improving Product
- Trustworthy
- Efficient Service
- Caring
