What is HubSpot Service Hub?
To increase customer retention, you need to focus on delivering customer value. Service Hub turns your customer experience from a cost center to a revenue driver. Service Hub brings all your customer service data and channels together in one place, and helps scale your support through automation and self-service. More time for proactive service that delights, retains, and grows your customer base.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
97 Plan to Renew
81 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+91 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love HubSpot Service Hub?
Pros
- Respectful
- Performance Enhancing
- Enables Productivity
- Fair
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Customer Service Knowledge Management
Customer Community Management
Customer Self Service Capabilities
Contact Center Integration
Agent Scripting
Analytics and Reporting
Multi Channel Support
Intelligent Search
Agent Collaboration
Customer Service Workflow Management
Mobile Customer Care
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Ease of Data Integration
Ease of IT Administration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Vendor Support
Breadth of Features
Ease of Customization
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HubSpot Service Hub Reviews
Geoff P.
- Role: Consultant
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Sep 2021
Powerful and accessible service solution
Likeliness to Recommend
What differentiates HubSpot Service Hub from other similar products?
The integration across the whole tech stack and ability to place powerful self serve customer service tools in the hands of startups without extensive integration or IT support.
What is your favorite aspect of this product?
Knowledge base allows tickets to be answered quickly and effectively alongside bot queries. Most importantly, the ability to funnel all customer enquiries via one platform ensures nothing gets missed and a clear audit trail is in place to manage customer satisfaction.
What do you dislike most about this product?
Answering customer queries via native yet integrated email platforms (as oppose to directly in HubSpot conversation) often means the message is not tracked.
What recommendations would you give to someone considering this product?
Invest time in tailoring the set up to your business. Think about your customer workflow and if you want to create a low touch self serve experience that is automated to the degree you need then this may work for you.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Shawn W.
- Role: Operations
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Sep 2021
Fantastic product
Likeliness to Recommend
What differentiates HubSpot Service Hub from other similar products?
Fantastic product
What is your favorite aspect of this product?
Fantastic product
What do you dislike most about this product?
Fantastic product
What recommendations would you give to someone considering this product?
Fantastic product
Pros
- Efficient Service
- Effective Service
- Caring
- Respectful
Ashley F.
- Role: Sales Marketing
- Industry: Manufacturing
- Involvement: End User of Application
Submitted Sep 2021
Fan of the automation and workflow features.
Likeliness to Recommend
What differentiates HubSpot Service Hub from other similar products?
Easy and integrated automated account management.
What is your favorite aspect of this product?
The use of workflows and other automation features.
What do you dislike most about this product?
Data and contact management can sometimes be complex, especially during integration. We also use another CRM software for our manufacturing and production needs, which was not easy to integrate.
What recommendations would you give to someone considering this product?
I find it beneficial to have both sales and service software together. It is starting to become an easy place for our representatives to manage accounts.
Pros
- Performance Enhancing
- Trustworthy
- Caring
- Respectful
