What is HubSpot Service Hub?
To increase customer retention, you need to focus on delivering customer value. Service Hub turns your customer experience from a cost center to a revenue driver. Service Hub brings all your customer service data and channels together in one place, and helps scale your support through automation and self-service. More time for proactive service that delights, retains, and grows your customer base.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
97 Plan to Renew
81 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+91 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love HubSpot Service Hub?
Pros
- Respectful
- Performance Enhancing
- Enables Productivity
- Fair
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Customer Service Knowledge Management
Customer Community Management
Customer Self Service Capabilities
Contact Center Integration
Agent Scripting
Analytics and Reporting
Multi Channel Support
Intelligent Search
Agent Collaboration
Customer Service Workflow Management
Mobile Customer Care
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Ease of Data Integration
Ease of IT Administration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Vendor Support
Breadth of Features
Ease of Customization
Also Featured in...
HubSpot Service Hub Reviews
- Role: Operations
- Industry: Technology
- Involvement: Initial Implementation
Submitted Sep 2021
Never-ending capabilities
Likeliness to Recommend
Pros
- Continually Improving Product
- Unique Features
- Effective Service
- Includes Product Enhancements
Domonic S.
- Role: Sales Marketing
- Industry: Chemicals
- Involvement: Business Leader or Manager
Submitted Sep 2021
User friendly, good customization, not perfect
Likeliness to Recommend
What differentiates HubSpot Service Hub from other similar products?
The ease of creating workflows and automated actions to customize and improve the user's experience and what we can deliver to the customers. I also think the UI is excellent
What is your favorite aspect of this product?
The ease of creating automated workflows
What do you dislike most about this product?
There are many minor niggles e.g. tickets not reopening if a customer replies from a forwarded email.
What recommendations would you give to someone considering this product?
It is an excellent product, however be prepared to mould your process to fit around the Hubspot ecosystem, and be prepared to shell out on licences, as trying to use a limited amount of licences can be prohibitive
Pros
- Helps Innovate
- Enables Productivity
- Trustworthy
- Respectful
Paloma C.
- Role: Operations
- Industry: Technology
- Involvement: End User of Application
Submitted Sep 2021
It is intuitive, practival and very powerful
Likeliness to Recommend
What differentiates HubSpot Service Hub from other similar products?
Flexibility for use while allowing for centralization in the organization
What is your favorite aspect of this product?
Very intuitive and organized
What do you dislike most about this product?
Not as flexible with integrations (ie Slack)
What recommendations would you give to someone considering this product?
Invest time and resources to fully exploit the software's potential
Pros
- Helps Innovate
- Reliable
- Enables Productivity
- Trustworthy
