What is HubSpot Service Hub?
To increase customer retention, you need to focus on delivering customer value. Service Hub turns your customer experience from a cost center to a revenue driver. Service Hub brings all your customer service data and channels together in one place, and helps scale your support through automation and self-service. More time for proactive service that delights, retains, and grows your customer base.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
97 Plan to Renew
81 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+91 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love HubSpot Service Hub?
Pros
- Respectful
- Performance Enhancing
- Enables Productivity
- Fair
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Customer Service Knowledge Management
Customer Community Management
Customer Self Service Capabilities
Contact Center Integration
Agent Scripting
Analytics and Reporting
Multi Channel Support
Intelligent Search
Agent Collaboration
Customer Service Workflow Management
Mobile Customer Care
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Ease of Data Integration
Ease of IT Administration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Vendor Support
Breadth of Features
Ease of Customization
Also Featured in...
HubSpot Service Hub Reviews
- Role: Operations
- Industry: Other
- Involvement: End User of Application
Submitted Sep 2021
Overall nice product, a few features can improve
Likeliness to Recommend
Pros
- Continually Improving Product
- Helps Innovate
- Reliable
- Performance Enhancing
Atusa A.
- Role: Industry Specific Role
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Sep 2021
Easy to use and lots of useful features.
Likeliness to Recommend
What differentiates HubSpot Service Hub from other similar products?
Easy to use.
What is your favorite aspect of this product?
Easy to use.
What do you dislike most about this product?
A lot of features that I may never use. Not really a negative in my opinion.
What recommendations would you give to someone considering this product?
Look at the product suite.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Liz T.
- Role: Operations
- Industry: Finance
- Involvement: IT Development, Integration, and Administration
Submitted Sep 2021
Takes time to learn but has a ton of flexibility!
Likeliness to Recommend
What differentiates HubSpot Service Hub from other similar products?
HubSpot is a CRM / ticketing service / marketing / sales program all rolled into one. It has the capability to mold to your business and what functions you're looking for.
What is your favorite aspect of this product?
The Knowledge Base is my favorite as it provides the opportunity to build out a customized library of procedures / protocols, and more. It can be fine tuned to your company and what you're looking for!
What do you dislike most about this product?
The ticketing system could be better. It's not BAD, but there are some functions and features that are a bit clunky and confusing.
What recommendations would you give to someone considering this product?
Use the demos and trials to really dig into HubSpot's features to determine if you'll truly use it. There's a lot offered on the platform, so take you time seeing what works best for your company. Setting up demo calls with HubSpot is beneficial as well...they are experts in their field and can help you figure out what features would work best for you.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Trustworthy
