What is HubSpot Service Hub?
To increase customer retention, you need to focus on delivering customer value. Service Hub turns your customer experience from a cost center to a revenue driver. Service Hub brings all your customer service data and channels together in one place, and helps scale your support through automation and self-service. More time for proactive service that delights, retains, and grows your customer base.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
97 Plan to Renew
81 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+91 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love HubSpot Service Hub?
Pros
- Respectful
- Performance Enhancing
- Enables Productivity
- Fair
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Customer Service Knowledge Management
Customer Community Management
Customer Self Service Capabilities
Contact Center Integration
Agent Scripting
Analytics and Reporting
Multi Channel Support
Intelligent Search
Agent Collaboration
Customer Service Workflow Management
Mobile Customer Care
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Ease of Data Integration
Ease of IT Administration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Vendor Support
Breadth of Features
Ease of Customization
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HubSpot Service Hub Reviews
Marie M. B.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Jul 2022
What a fantastic extension to the HubSpot family!
Likeliness to Recommend
What differentiates HubSpot Service Hub from other similar products?
With Service Hub, we can efficiently attend to our clientele's needs. It's a nice, uncluttered road, and we like to travel it. There is little to no training given ( which is always important ). Also, it gives our sales and service staff a complete picture of each customer, which is invaluable. Relationship maintenance, upselling, avoiding missed opportunities, and maintaining satisfied clients all depend on this.
What is your favorite aspect of this product?
Yes, I am another satisfied user of HubSpot's Service Hub. Moreover, I advocated for HubSpot's implementation across the board, including social media marketing, when I was working with the company's leadership. The program has been in use for quite some time by both the IT and the marketing departments. HubSpot is being considered for use in the sales department as well.
What do you dislike most about this product?
The deal view needs to allow for tile customization and prioritization. The software ought to have both web-based and telephone forms and scripts (templates). HubSpot allows for comprehensive client administration and support on a massive scale.
What recommendations would you give to someone considering this product?
Service Hub, in my opinion, is best suited to businesses who are just beginning to implement contemporary service support and would benefit greatly from integrating their sales teams with the service department. Most companies, in my opinion, do a terrible job of encouraging their sales teams to stay in touch with troubled clients.
Pros
- Helps Innovate
- Reliable
- Unique Features
- Effective Service
Sheina G.
- Role: Sales Marketing
- Industry: Media
- Involvement: Business Leader or Manager
Submitted Jun 2022
Awesome Product!!!!
Likeliness to Recommend
What differentiates HubSpot Service Hub from other similar products?
HubSpot Service Hub differs by its capabilities to outshine the CRM tools in marketing and sales non-stop. This provides a free plan to enjoy its features. It gives valid and quantitative leads in sales and marketing. Since I have used this, I am much more confident at work—worry-free about mistakes at workloads. Also, HubSpot is accessible to every business from SMEs to big ones.
What is your favorite aspect of this product?
My favorite aspect of this product is that I can manage well the customer relationship. The price is also reasonable because it comes with bundles but you can still get a discount. This is also easy to use and user-friendly.
What do you dislike most about this product?
For now, there's nothing I do not like with the product. Everything works fine.
What recommendations would you give to someone considering this product?
If you're having difficulty in customer relationship management I highly recommend this tool plus the CRM, you can manage your sales and marketing here very well. It provides tins of free tools which you can use. Also, this is a user-friendly, it will be easy for you to look up what you are looking for.
Pros
- Continually Improving Product
- Reliable
- Efficient Service
- Effective Service
Fabion'José J.
- Role: Industry Specific Role
- Industry: Healthcare
- Involvement: End User of Application
Submitted Jun 2022
Get the win win results with this service hub
Likeliness to Recommend
What differentiates HubSpot Service Hub from other similar products?
The best sales tool we've ever discovered is from HubSpot. The series emails should be executed using this method, which is a pretty creative functionality. For the past years, we have managed all of our accounts, connections, opportunities, and clients utilizing this system. How simple it is to use genuinely astounds me.
What is your favorite aspect of this product?
We have utilized other HubSpot features, and we intend to study to use as many things as we can in order to get the most out of this platform. The training center also is fantastic and helpful in educating our employees on the fundamentals. It was very simple for our employees to use as they really liked utilizing it with a proper guide.
What do you dislike most about this product?
There really are times when fine-tune coding of text, photographs, and graphic designs is necessary, but there is no way of implementing that threshold of editing. Additionally, because auto-assigning based on recent load is absent, tickets are assigned to customers that already have a heavy workload rather than users who really can embrace more.
What recommendations would you give to someone considering this product?
Both daily use and its setup are really simple and intuitive. I also like this platform's great level of customization. Before HubSpot, tracking, organizing, and closing deals would need hundreds extra hour shifts. But now that we have this program, we can easily save time and energy.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Trustworthy
