What is HubSpot Service Hub?
To increase customer retention, you need to focus on delivering customer value. Service Hub turns your customer experience from a cost center to a revenue driver. Service Hub brings all your customer service data and channels together in one place, and helps scale your support through automation and self-service. More time for proactive service that delights, retains, and grows your customer base.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
97 Plan to Renew
81 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+91 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love HubSpot Service Hub?
Pros
- Respectful
- Performance Enhancing
- Enables Productivity
- Fair
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Customer Service Knowledge Management
Customer Community Management
Customer Self Service Capabilities
Contact Center Integration
Agent Scripting
Analytics and Reporting
Multi Channel Support
Intelligent Search
Agent Collaboration
Customer Service Workflow Management
Mobile Customer Care
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Ease of Data Integration
Ease of IT Administration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Vendor Support
Breadth of Features
Ease of Customization
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HubSpot Service Hub Reviews
Kristin M.
- Role: Sales Marketing
- Industry: Other
- Involvement: Business Leader or Manager
Submitted Oct 2022
Improved Customer Service Management
Likeliness to Recommend
What differentiates HubSpot Service Hub from other similar products?
For the service we provide as Customer Service we use HubSpot Service as our primary source of my communication with customers every day, it is our tool for our email customer service and we have been users of HubSpot's CRM for a long time. You've done an excellent job of tying all of your systems together so our team doesn't have to jump from one software to another.
What is your favorite aspect of this product?
It has a very important feature for us such as the ease of retrieving all of a customer's information. You can keep all records/notes/emails under one email address. One of its features called Tickets transmits all the queries from our customers about the problems they may have.
What do you dislike most about this product?
As a suggestion it would be good to improve the ticket function a little more, for example a time tracking from the time a ticket is opened until it is closed. This would give the sum of the time used to close a case. And that the system updates do not affect the operations when we are working, it would be good to also put a specific time to that update.
What recommendations would you give to someone considering this product?
For our experience using this software completely we feel very comfortable with the service we can provide, because this system is very useful for small and medium businesses that want to do support or customer service, or regardless of the business you have, it is very reliable and simple. We recommend HubSpot because it can give unpredictable growth of the organization's product sales.
Pros
- Helps Innovate
- Reliable
- Caring
- Respectful
Ayush J.
- Role: Information Technology
- Industry: Retail
- Involvement: End User of Application
Submitted Oct 2022
Lots of features, easy to use
Likeliness to Recommend
What differentiates HubSpot Service Hub from other similar products?
Lots of features and good UI
What is your favorite aspect of this product?
Customer support
What do you dislike most about this product?
Pricing can be better
What recommendations would you give to someone considering this product?
Explore all features first
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Enables Productivity
Philip S.
- Role: Information Technology
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Sep 2022
I adore the cutting-edge, user-friendly platform.
Likeliness to Recommend
What differentiates HubSpot Service Hub from other similar products?
The JIRA integration is without a doubt my favorite component.
What is your favorite aspect of this product?
The nicest thing is how quickly I can speak with someone on the phone about even the most basic queries and receive extremely complicated responses. When I needed it the most, reps have helped me think things through and for hours at a time, but I can also have a one-minute talk, find a quick solution, and move on. Every person I speak with on the phone is kind and eager to go above and above.
What do you dislike most about this product?
The only serious problem we've encountered thus far was configuring SSO for our users to access the Hubspot Knowledge Base. We employ a very extensive and well-known authentication procedure, but we had to apply too many workarounds to make the SSO function. It seems sense to concentrate on well-known products like Okta, but completing the SSO proved just too challenging.
What recommendations would you give to someone considering this product?
It enables us to construct new website pages and landing pages for marketing purposes without utilizing costly engineering resources.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
