What is HubSpot Service Hub?
To increase customer retention, you need to focus on delivering customer value. Service Hub turns your customer experience from a cost center to a revenue driver. Service Hub brings all your customer service data and channels together in one place, and helps scale your support through automation and self-service. More time for proactive service that delights, retains, and grows your customer base.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
97 Plan to Renew
81 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+91 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love HubSpot Service Hub?
Pros
- Respectful
- Performance Enhancing
- Enables Productivity
- Fair
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Customer Service Knowledge Management
Customer Community Management
Customer Self Service Capabilities
Contact Center Integration
Agent Scripting
Analytics and Reporting
Multi Channel Support
Intelligent Search
Agent Collaboration
Customer Service Workflow Management
Mobile Customer Care
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Ease of Data Integration
Ease of IT Administration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Vendor Support
Breadth of Features
Ease of Customization
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HubSpot Service Hub Reviews
Edgar T.
- Role: Student Academic
- Industry: Education
- Involvement: End User of Application
Submitted Dec 2022
We are having positive working experience with Hub
Likeliness to Recommend
What differentiates HubSpot Service Hub from other similar products?
HubSpot Service Hub consolidates all of our contact center information and communication platforms and enables us to extend our support via automation and self-service. It gives us some more time to deliver proactive customer service that satisfies, keeps, and expands our customer base. It has excellent skills and outstanding functionalities.
What is your favorite aspect of this product?
We have a HubSpot service hub where we keep the whole of our customer data. Since emails are immediately tracked, meetings are automatically labeled to companies, and it's simple to add people to processes, trying to keep track of what's occurring with each customer is quite simple. Slack and Gmail are just two of the many tools that HubSpot works with.
What do you dislike most about this product?
A lot of rights and notification settings need to be reviewed. Sometimes it is unclear the rights team members require to handle specific work flows or which settings should be turned off to receive fewer emails.
What recommendations would you give to someone considering this product?
Having everything in one location is fantastic. We appreciate that survey takers only need to enter their email in order for HubSpot to associate them with a current contact, and I like the insights they offer on survey outcomes. Anything we can do to cut down on survey completion time is a positive.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
Laiken H.
- Role: Sales Marketing
- Industry: Utilities
- Involvement: End User of Application
Submitted Nov 2022
HubSpot Service Hub Works Magic for Use
Likeliness to Recommend
What differentiates HubSpot Service Hub from other similar products?
HubSpot Service Hub is easy to customize, which makes it a top customer service tool. HubSpot Service Hub is also very affordable to use.
What is your favorite aspect of this product?
We have been able to increase our customer base because HubSpot Service Hub is an easy to use customer service management tool. The reliability of HubSpot Service Hub makes it a perfect tool.
What do you dislike most about this product?
HubSpot Service Hub never disappoints.
What recommendations would you give to someone considering this product?
HubSpot Service Hub is a game changer. You need to give HubSpot Service Hub a try and you will be able to manage your customers perfectly.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Sanchit K.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Nov 2022
Amazing tool for Customer success and support team
Likeliness to Recommend
What differentiates HubSpot Service Hub from other similar products?
We loved the notion of integrating Hubspot's CRM features with our service desk because we were already utilizing them. Dropping the ball on tickets is tougher to do because we automatically create tickets from chats. We were able to stay on-brand thanks to the layout templates and the adaptable knowledge base. Since we converted, they have added even more capabilities to ease the transition from our old software, and we have experienced excellent customer assistance whenever queries or problems have arisen.
What is your favorite aspect of this product?
Our small staff has been able to maintain organization and provide our users with the most support possible while not always being on hand to assist in person within a short period of time thanks to Hubspot Service Hub. The knowledge base setup is very simple, user-friendly, and adaptable, Personalized landing sites and calendar links for scheduling meetings and calls were created, saving time on back-and-forth communication. Not to mention workflows and automation, which save time! I can't say enough good things about utilizing Hubspot and I can't wait to see what they release next!
What do you dislike most about this product?
If another team member is on the ticket, you can't see them. If a customer answers a closed ticket, it doesn't reopen, therefore unless we thoroughly check our notifications, we may miss emails.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
