What is HubSpot Service Hub?
To increase customer retention, you need to focus on delivering customer value. Service Hub turns your customer experience from a cost center to a revenue driver. Service Hub brings all your customer service data and channels together in one place, and helps scale your support through automation and self-service. More time for proactive service that delights, retains, and grows your customer base.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
97 Plan to Renew
81 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+91 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love HubSpot Service Hub?
Pros
- Respectful
- Performance Enhancing
- Enables Productivity
- Fair
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Customer Service Knowledge Management
Customer Community Management
Customer Self Service Capabilities
Contact Center Integration
Agent Scripting
Analytics and Reporting
Multi Channel Support
Intelligent Search
Agent Collaboration
Customer Service Workflow Management
Mobile Customer Care
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Ease of Data Integration
Ease of IT Administration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Vendor Support
Breadth of Features
Ease of Customization
Also Featured in...
HubSpot Service Hub Reviews
Lisa S.
- Role: Consultant
- Industry: Consulting
- Involvement: End User of Application
Submitted Jan 2023
Revolutionize Your Customer Support with HubSpot
Likeliness to Recommend
What differentiates HubSpot Service Hub from other similar products?
We utilize live chat on our website, and I appreciate how it's connected to the ticketing system so that, if necessary, discussions may be turned into tickets. We also value the ability to chat live outside of the HubSpot interface using Slack. Even the computer-illiterate individuals in our company found the UI to be incredibly user-friendly.
What is your favorite aspect of this product?
It is highly beneficial to keep consumers satisfied to have a ticketing system and real-time access for them to check the status of their tickets and even ask questions regarding the development. Additionally, designing personalized customer surveys is a great way to enhance services. CSAT and NPS surveys are fairly simple to set up. You can customize email surveys that HubSpot has already configured.
What do you dislike most about this product?
For heavy volume, the ticket system is not intended. No one on the team can be seen in the ticket. We miss emails unless we double-check our notifications if a consumer answers a closed ticket because it doesn't reopen. confined reporting Because there are so many features and functionalities, it is a little complicated.
What recommendations would you give to someone considering this product?
While it comes to having all the information required when assisting clients, the service system's connectivity with the rest of Hubspot is a huge benefit. The ticketing system's versatility enables us to keep track of several areas of our operations on simple-to-read status boards that display development and suggest future steps for our production process.
Pros
- Helps Innovate
- Performance Enhancing
- Enables Productivity
- Trustworthy
Daniel F.
- Role: Information Technology
- Industry: Other
- Involvement: End User of Application
Submitted Dec 2022
Feature rich software that is easy to use
Likeliness to Recommend
What differentiates HubSpot Service Hub from other similar products?
Very serviceable support team willing to work with you
What is your favorite aspect of this product?
Ease of use
What do you dislike most about this product?
Nothing to dislike actually, it ticked all the right boxes for me
What recommendations would you give to someone considering this product?
The software platform is easy to use and highly functional
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Franklin R.
- Role: Finance
- Industry: Finance
- Involvement: End User of Application
Submitted Dec 2022
It’s a complete Hub for our business requirements.
Likeliness to Recommend
What differentiates HubSpot Service Hub from other similar products?
Additionally, support agents may provide more excellent service and link their efforts to the bottom line when using the whole HubSpot CRM platform. HubSpot enables us to scale our business without adding complexity, regardless of the tactics, services, or technologies we use. HubSpot has all the tools we require to advance.
What is your favorite aspect of this product?
Detailed contacts, attractive surveys that are simple to target and distribute, an easy-to-use knowledge library, Salesforce interface for CRM contact syncing, and more. Live chat and chatbots are simple to use. Simple NPS surveys have been placed in numerous areas, but due to the limited analytics, we have had to calculate the actual general and grouped ratings after combining the results in a spreadsheet.
What do you dislike most about this product?
Also worth investigating is the search feature in discussions. Using that procedure, we have a lot of difficulty finding earlier talks because it frequently produces unexpected results or none at all. I get downtime whenever I can't access my templates and excerpts. Obtaining the templates was challenging.
What recommendations would you give to someone considering this product?
HubSpot is also used by us to arrange one-on-one customer interviews. Customers may choose a time that is convenient for them without having to send multiple emails back and forth thanks to the seamless calendar interface with Outlook. HubSpot gives us the resources we need to connect with our consumers and collect their ideas and comments in a systematic manner.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
