What is HubSpot Marketing Hub?
Marketing Hub is the all-in-one marketing automation software that connects customer insights through our Smart CRM. Attract attention to your business and collect contacts. Engage leads and customers at the right place and time. From attracting visitors to closing customers, HubSpot brings your entire marketing funnel together for less hassle, more control, and an inbound marketing strategy that actually works.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
97 Plan to Renew
1
Since last award
83 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love HubSpot Marketing Hub?
Pros
- Respectful
- Reliable
- Enables Productivity
- Helps Innovate
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Email Delivery
Campaign Management
Segmentation
Auto-Responders
Basic Reporting and Analytics
Contact Database
Sales Intelligence & Conversion Rates
Mobile Optimized
Content Authoring
Email Templates
Dynamic Content
Vendor Capability Ratings
Breadth of Features
Business Value Created
Quality of Features
Availability and Quality of Training
Ease of Implementation
Product Strategy and Rate of Improvement
Usability and Intuitiveness
Ease of Customization
Ease of Data Integration
Ease of IT Administration
Vendor Support
Also Featured in...
Marketing Platforms - Enterprise
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Marketing Automation - B2C
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Marketing Automation - B2B
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Website Analytics
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Social Media Monitoring
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A/B Testing
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HubSpot Marketing Hub Reviews
Pooja K.
- Role: Sales Marketing
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Jul 2022
Disrespectful customer service but great features
Likeliness to Recommend
What differentiates HubSpot Marketing Hub from other similar products?
Easy to use and lots of training material online
What is your favorite aspect of this product?
Running A/B tests to optimize campaign performance
What do you dislike most about this product?
Customer service is apathetic, rude, and responds with a mocking tone to customers over the phone. They are also slow to respond and unhelpful over email.
What recommendations would you give to someone considering this product?
This product has some great features for email marketing and marketing automation. The downside to consider is that customer service will not provide any real support.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Security Protects
Cons
- Less Efficient Service
- Less Caring
- Less Respectful
Agatka J.
- Role: Industry Specific Role
- Industry: Healthcare
- Involvement: End User of Application
Submitted Jul 2022
Hubspot Marketing Hub – All-in-one Tool
Likeliness to Recommend
What differentiates HubSpot Marketing Hub from other similar products?
It is simple, easy and user-friendly platform. Users’ do not need to learn to operate it. The functionalities, graphic user interface and layout is flexible and reliable. It gives users’ certificates if they are learning from this platform. One unique feature this platform contains the automatic recording option for the users’. This benefits the users’ greatly because every time they want the recordings of their purchases and work. It offers them ease to have information and recordings all at once.
What is your favorite aspect of this product?
It allows users’ to have all the information of their clients’ including their phone number, address and name. It allows them to manage sales and marketing development and processes. It allows users’ to register with other sites like Facebook and Gmail. Users’ can check the task status of work or project by just going online.
What do you dislike most about this product?
The blocking feature of this platform does not perform the actual work. It does not viewing work rather it prevents them from interacting. Many of the emails fall under the folder of spam and users’ have no idea about them. The cost of this platform is slightly higher than other applications.
What recommendations would you give to someone considering this product?
The blocking feature should be improved and it should meet the users’ requirements. The support system should response frequently. The email notifications should be fast. The cost should be a little low for user convenience.
Pros
- Reliable
- Trustworthy
- Unique Features
- Efficient Service
Bilal A.
- Role: Operations
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Jun 2022
Fantastic Product
Likeliness to Recommend
What differentiates HubSpot Marketing Hub from other similar products?
Hubspot marketing is a tool that enables us to use automated marketing campaign's..
What is your favorite aspect of this product?
My favorite aspect of the tools are its automated marketing campaign's, live chats and that it is completely customizable.
What do you dislike most about this product?
The reporting mechanism is pretty basic, reporting structures can be improved.
What recommendations would you give to someone considering this product?
This product will set fit best for small business groups looking to expand their network through these marketing campaigns.
Pros
- Efficient Service
- Effective Service
- Inspires Innovation
- Caring
