What is Hubspot Live Chat?
Connect with your website visitors in real time to convert new leads, close more deals, and provide better support to your customers. Use live chat to automatically connect chatters to the right people on your team, route customer inquiries to your services team, and pass leads to the sales team.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
87 Likeliness to Recommend
95 Plan to Renew
1
Since last award
86 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+94 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Hubspot Live Chat?
Pros
- Reliable
- Inspires Innovation
- Friendly Negotiation
- Enables Productivity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Workflow Processing
Scheduled Availability
Integration With CRM
Learning and Adaptability
Multi-channel
Leads Generation
Knowledgebase
Personalized Service
Natural Language Processing
Application Programming Interface
Translation
Vendor Capability Ratings
Availability and Quality of Training
Quality of Features
Product Strategy and Rate of Improvement
Business Value Created
Ease of Implementation
Ease of Data Integration
Breadth of Features
Ease of Customization
Ease of IT Administration
Vendor Support
Usability and Intuitiveness
Hubspot Live Chat Reviews
Carl O.
- Role: Operations
- Industry: Technology
- Involvement: End User of Application
Submitted Oct 2023
Makes our business far more productive
Likeliness to Recommend
What differentiates Hubspot Live Chat from other similar products?
Where Hubspot Chat differs from others is the ease of setup and integration. We needed no technical input, and my colleague who did set it up was not technical in the slightest and was able to easily configure and go live with chat about 2 weeks after initial build began.
What is your favorite aspect of this product?
My favourite aspect is the fact we already use Hubspot as our CSM system, so it makes complete sense for Live Chat and Chatbot to be embedded in our existing account. We are a sales focused team, and we have lead forms on our website as lead gen is very important for us, and chatbot enables us to automate much of this and filter out the very simple queries.
What do you dislike most about this product?
I find that when the chatbot is converted into an actual chat for a 'human' to pickup, the notifications are poor and easy to miss. A nicer and clearer pop-up would be good.
What recommendations would you give to someone considering this product?
If you use Hubspot already, it is a no-brainer. If you don't, it may be worth shopping around a little bit first.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
Azurae C.
- Role: Industry Specific Role
- Industry: Healthcare
- Involvement: End User of Application
Submitted Aug 2025
Favorite live chat tool
Likeliness to Recommend
What differentiates Hubspot Live Chat from other similar products?
Chatbot builder to create chatbots with automatic responses to save time and do other activities
What is your favorite aspect of this product?
Real time conversation with our website visitors
What do you dislike most about this product?
Highly priced
What recommendations would you give to someone considering this product?
Customer care tool
Pros
- Respectful
- Continually Improving Product
- Effective Service
- Fair
Sudarshana J.
- Role: Finance
- Industry: Banking
- Involvement: Business Leader or Manager
Submitted Dec 2024
Userfriendly and reliable, but needs minor improve
Likeliness to Recommend
What differentiates Hubspot Live Chat from other similar products?
seamless integration with HubSpot's CRM, allowing businesses to manage conversations and customer data in one unified platform
What is your favorite aspect of this product?
seamless integration with the HubSpot CRM
What do you dislike most about this product?
like chatbot customization and reporting, are only available in the higher-tier plans, making it less accessible for smaller businesses or those on a tight budget.
What recommendations would you give to someone considering this product?
HubSpot's CRM or marketing tools, this product integrates seamlessly and adds significant value.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Trustworthy
